I brought my 2012 Nissan Altima in for an expert opinion as I felt there were some ongoing issues with it that my mechanic could not diagnose but he was fairly certain, in his opinion, it wasn't the transmission. He felt the car ran great. The service advisor, not the mechanic, let me know that a new transmission was the recommendation, but could do some other services to troubleshoot. I had to ask to speak to the mechanic to try and understand what we could do to avoid a $5000 cost if possible. Reasonable, don't you think? He was friendly, but couldn't give me a core cause. After researching possible reasons for the issues, I contacted the service department again, to discuss possible causes with the mechanic, at any time he had available, and was told by the service manager (who was not unkind, just factual) that I had already been given time with the mechanic, that they are on a flat rate, and he's very busy and I should understand that the time was already given to me. Hmmm! I felt like I was imposing! I have been dealing with my mechanic for years; I have always been dealt with courtesy and respect, and never felt that discussing troubleshooting options was an issue. A $5000 bill is a hard pill to swallow and one would think open for discussion. Unfortunately, in a world of big business, the individual has become more and more of a number and adds to the bottom line. I'm sorry Nissan Burlington to impose on your time.