Approximately 10 days ago, while calling this dealer looking for a new vehicle for my wife, I had the fortune of being transferred to Mark Pilla…..and I state “the fortune” because it truly was! More specifically, the professional and very friendly manner in which I was initially assisted by Mark, followed by interactions with Victoria in Leasing, Isabella at Reception, and Jeff in Sales, were all very impressive. And the to top things up, when our new vehicle was ready for delivery, Mark sent another great member of the team, Tom Moore, to pick me up all the way in Ancaster. Tom was not only another extremely pleasant and professional Kitchener Nissan team member, but the amount of time he spent with me meticulously going over everything in the vehicle was way over my expectations. Hence, not only did I get a great deal financially, but the overall customer service exhibited by everyone was just fantastic and second to none!!!.
Thank you all!