I had a couple of communications issues with my “product consultant” i.e. salesperson, probably due in part to some inexperience and training needs on is part. However the Sales Manager and management team at the dealership, were quick to step in and helped the work through the communication errors in an appropriate add meaningful way. My product consultant apologized for how he handled the situation and everything was handled in a very professional manner. I think it was a good learning experience for everyone, myself included.