Greg Vann Nissan

Called to speak to someone about service done under warranty and got minimal support. Went to to other dealerships to get a quote for for the part - called them back to confirm that the 10,000 job they warranty and got minimal support. Went to to other dealerships to get a quote for for the part - called them back to confirm that the 10,000 job they did last May 2024 has been given problems and I have one year warranty - they said I would still have to do another diagnostic test - even though I paid for one to confirm their denial of support and work by a Kitchener Nissan dealer ship. They said they could only see me in one week. Asked for a print of of the work order done to pick up that day too - they did print it off yet when I went inside most of the technicians were sitting inside not busy at all taking a break, Why could they not squeeze me in that day? Two other dealerships did? The work was done here...shouldn't they be the ones making room for better care and customer service? I have never met such a rude dealership - usually when the front staff are cold and unapproable it is a top-down issue. Greg Vann may not be doing justice or service to treating people right. Here I am waiting one week to go see me them week - wish me luck! Ugh More

Called to speak to mechanic about a code and they said I couldn’t. They couldn’t get me in for another 5 days either. So, I called another Nissan dealer in a nearby city and they let me speak to a Service couldn’t. They couldn’t get me in for another 5 days either. So, I called another Nissan dealer in a nearby city and they let me speak to a Service Manager who was kind, pleasant, informative and got me in today! They also gave me a free car wash coupon. They also told me that they could have put in a reconditioned transmission (Cambridge dealer said they only put in new ones and it would be about $10,000)! I won’t ever go to the Cambridge dealership again. Their customer service is lacking. More

We dealt with Sue and Greg Vann. We had a great experience. Sue was nothing but professional and very down to earth. This is our 4th vehicle in 5 years. Although Sue was extremel We had a great experience. Sue was nothing but professional and very down to earth. This is our 4th vehicle in 5 years. Although Sue was extremely busy on a number of occasions, she still took the time to ensure we were comfortable and had something to drink while we waited. Sue also came in on her day off to accommodate us. Greg too worked with us although balancing a very busy schedule took the time to listen to what we wanted. We are very happy with our purchase and would recommend them to anyone especially Sue Van. More

Worst Customer service. Took my Rogue in for a leaking water pump. They told me they were booked for the next 12 days. It was a warrant job. So of course they wouldnt help Took my Rogue in for a leaking water pump. They told me they were booked for the next 12 days. It was a warrant job. So of course they wouldnt help right away. I called Nissan Brantford. Brought it to them this afternoon. They checked it out and yes the water pump is leaking and they ordered one for me and sent me an email telling me I could have it fixed on Monday morning under warranty. I have spent my last dollars at Greg Vann Nissan.. The worst dealership ever with the worst front desk service More

My step son brought his 2018 altima in to have his power steering looked at. After informing him that he required a new steering pump and that the repair would be $4,000.00, they charged him their diagnos steering looked at. After informing him that he required a new steering pump and that the repair would be $4,000.00, they charged him their diagnostic fee of $150.00.. My step son turned the deal down and I soon got on the phone to locate a pump.. Found a pump by phone within 30 mins, for a mere $100.00... Step-son's first hands-on experience with replacing a car part on his own and he's now driving his car again with a completely serviceable steering system...$275.00 all-in vs. well over $4,000.00 quoted at Cambridge Nissan.. Totally disgusting and gouging quote.. I would recommend staying as far away from this place as humanly possible!! SWINDLERS to say the least!!! More

Worst dealership. Brought my car in for fixing. Was charge over 5000 and didn't get fix at all. They deliver my car something that I was surprised about and now I know Brought my car in for fixing. Was charge over 5000 and didn't get fix at all. They deliver my car something that I was surprised about and now I know why, they didn't fix anything. I paid another dealer to have my car looked at and they game the same lust parts that nissan had given me and had not fixed and had been paid for in advance. I wish I would of read reviews before taking my vehicle there. Customer service the worst, Tania, Jason all the same. Talked yo 3 people and tried to make me feel like I was crazy. If it helps please don't take your vehicles there. Very disappointed. More

Poor Customer Service and lack of Integrity to say the least, I wish I had read the Reviews before taking Vehicle. Got charged $380 and issue still not fixed, did not feel as a Valued Customer, only the least, I wish I had read the Reviews before taking Vehicle. Got charged $380 and issue still not fixed, did not feel as a Valued Customer, only after the diagnostic fee without giving full disclosure. Won't not recommend this dealership. More

First time I took my Murano for a oil change they told me I needed to have the brakes system fluid changed, it only had 12,000 km on the car. My son was a mechanic at Toyota and told me he had never heard of I needed to have the brakes system fluid changed, it only had 12,000 km on the car. My son was a mechanic at Toyota and told me he had never heard of anything so silly. The last time I made a appointment Tonia was working at the desk, she was very ignorant to me and talked to me like I did not know anything about cars even though I have been driving for over 60 years. When I got home I cancelled my appointment and called Kitchener Nissan and it was a totally different experience dealing with them. They made it sound like they really wanted my business. They repaired what I wanted done in a very professional and timely manner. What a difference. Greg Vann had better sharpen up because word does get around. Also they have a charge of 150 dollars per item even before they do anything, I had 2 items so that would have been 300.00 before anything was worked on, Kitchener Nissan had no such charge. More

In light of financial pressures facing dealerships at present a better effort should be made to treat your customers who are still actively bringing their vehicles to you for service fairly. my exper present a better effort should be made to treat your customers who are still actively bringing their vehicles to you for service fairly. my experience today was unacceptable and gouging. I cannot accept that a vehicle with less than 30000km should need brake parts. simply put by declining an arbitrary break service less than 6000km ago your service department are triggered to falsely condemn pad wear and insist on replacement. It is especially frustrating that you decided to circumvent dealing with me directly and instead chose to call my wife in spite of my leaving a preferred contact number. To then offer the thinly veiled courtesy of delivering my vehicle to circumvent my appearing to discuss the matter in person simply reinforces that you are not open to discussing the matter with me. While recuperating revenues lost over the pandemic is surely a business objective- doing so in this fashion is unacceptable. to say that you have lost my business is an understatement - your service department violated our trust- something that we tried to preserve even after our barely satisfactory experience with your sales team. Pictures provided do not show our vehicle or any measure of the brake pads we were given back which may not even be from our vehicle. It is a shame that a business like yours can continue to operate by gouging and avoiding disclosure with your customers. It would be strong language to say that there is a lack of integrity in your practices- so I will let your actions today say that for me. incredibly disappointed and discouraged. More

The worst customer service I ever dealt with, tried to set an appointment for warranty issues for my 2019 qashqai with 14,200km and Chris from customer service told me that there would be a $150.00 cha set an appointment for warranty issues for my 2019 qashqai with 14,200km and Chris from customer service told me that there would be a $150.00 charge for each item they inspect and that they would determine if it was under warranty. So I said if it's not covered under warranty you are charging me $300.00 to inspect two items and he said yes. I said that's outrageous just to inspect my issues and he said that's what we charge. I am not happy at this point but I need to get my vehicle inspected so I then try to set up an appointment, Chris (customer service person) said he will need the vehicle all day from 8:00am till 5:00pm and I said is there any other appointment after 8:00am, Chris said no it must be here all day or we cannot make the appointment, so I ask can I make an appointment for later in the day for just one issue and Chris said any warranty work we need your vehicle all day. So I ask Chris if I can't get my vehicle if for 8:00am you will not do any warranty work and he said that is correct. Wow the most unaccommodating place I have ever dealt with. I called Kitchener Nissan and what a difference, made my appointment for 10:30am and got warranty issue covered and a oil change done, all work was completed including oil change in one hour. Thanks Kitchener Nissan, great service and friendly. Greg Vann Nissan your customer service needs help!!!! More