Greg Vann Nissan

Had an amazing experience with this dealership. Customer service is exceptional! Love my new car! Customer service is exceptional! Love my new car! More

⭐ **1 Star — An Absolutely Horrendous Customer Service Experience/WARRANTY - WARNING - STAY AWAY from this PLACE Never posted an online review, but hoping to save anyone else from having to endure the Experience/WARRANTY - WARNING - STAY AWAY from this PLACE Never posted an online review, but hoping to save anyone else from having to endure the complete and utter frustration and lack of ethics of dealing with this business. I have never experienced customer service this bad from a dealership. My experience with Greg Vann Nissan has been frustrating from the beginning. Within the first two weeks of owning our Nissan Qashqai**, the vehicle shut off while we were driving — twice, while an impact detector warning light was also going off. We contacted the dealership immediately, but were warned that we could be charged $250 just for diagnostics if their computer found no fault. This was despite having purchased what the salesperson described as a “bulletproof” $3,600 warranty. A vehicle we had just purchased was shutting off while driving, yet their response was essentially, “We might charge you $250 to find out what’s wrong. Eventually, we determined that rain or moisture on the sensor was causing the shutdown, but the dealership’s lack of urgency and empathy was unbelievable. We had driven 300km on the brand new vehicle and this is how it started. I should have known what was in store in the future. Unfortunately, this was prophetic and I shiild have returned the vehicle and run away from these people because it only gets worse. Fast forward two years… The air conditioning stopped working. Greg Vann Nissan again warned us about a possible $250 diagnostic fee and said they needed four hours to assess the vehicle. . Yet approximately 15 minutes after it arrived, they claimed to know the problem: corrosion. Naturally, corrosion wasn’t covered by the supposedly “bulletproof” warranty. The vehicle had been stored in a garage for three winters, yet we were told the repair would cost approximately $1,700 plus tax. When I asked whether the $250 diagnostic fee could be applied toward the repair, they refused. When I asked them to release the vehicle because I didn’t want the repair completed, they claimed they were legally required to keep it and repair the A/C because of the coolant leak. I escalated the matter to a manager, but received no meaningful help or willingness to stand behind the product. Only after I said I would come to the dealership myself did they agree to release the vehicle. The supposed legal requirement suddenly no longer prevented them from returning it. We then took the vehicle to a licensed mechanic and technician. The independent diagnostic and repair cost $400 and the issue was resolved. That was nearly the same amount as Greg Vann Nissan’s proposed diagnostic charge for a diagnosis they apparently completed in about 15 minutes. As a final insult, I called twice and left a voicemail approximately four weeks ago directly to Greg Vann. My last hope that the owner Greg Vann would discuss the situation with me. I still haven’t received a call back - he must be busy with other things that are more important than his customers problems and my petty complaints. If you’re reading this do not contact me Mr Vann you’ve had that opportunity and that ship has sailed. Congratulations to Greg Vann Nissan: you successfully sold me a vehicle and collected $3,600for a supposedly “bulletproof” warranty. You took my money, but you lost me as a customer — along with the business of everyone in my network (which is very far reaching) for the foreseeable future The biggest problem isn’t even the repair cost. Cars break. Things happen. It’s the attitude and customer service. When you buy a vehicle from a dealership, especially with an expensive extended warranty, you expect them to stand behind the product. Instead, my experience felt like they were looking for reasons to avoid responsibility and charge me more money. 1 star because they won’t allow me to give zero More

Trying to buybout my lease has been a horroble hassle. Told i needed them to safety ot first.. (which is wrong. I coulve gone anywhere to ssfety it) Told my wife that it needed new brakes and rotors Told i needed them to safety ot first.. (which is wrong. I coulve gone anywhere to ssfety it) Told my wife that it needed new brakes and rotors in the front a brake clean (which is not safety) in the back and 2 new rear shocks because they said they heard a noise???? Freaking ridiculous. Never buying a nissan again. Never going to this dealer again And will tell everyone everywhere to avoid them. More

I recently purchased a 2026 Nissan Rogue Platinum in Champagne Silver with the beautiful Chestnut interior from Dave Nissan, and I couldn't be happier with the experience. From the moment I walked in Champagne Silver with the beautiful Chestnut interior from Dave Nissan, and I couldn't be happier with the experience. From the moment I walked into the dealership, I was treated with respect and professionalism. My salesperson, Sue Vann, was absolutely outstanding. What impressed me most was her no-pressure approach. She took the time to answer all of my questions, listened to what I was looking for, and allowed me to make my decision at my own pace. At no point did I feel rushed or pushed into anything. Sue went above and beyond throughout the entire process. She was knowledgeable, patient, honest, and genuinely cared about making sure I found the right vehicle for my needs. She followed up promptly, kept me informed every step of the way, and made what can often be a stressful experience feel exciting and enjoyable. The entire team at Dave Nissan was friendly, welcoming, and focused on customer satisfaction. It's clear that they value building relationships, not just making sales. I absolutely love my new Rogue Platinum—the Champagne exterior paired with the Chestnut interior is stunning—and I couldn't have asked for a better buying experience. If you're looking for a dealership that truly puts customers first, I highly recommend Dave Nissan. Be sure to ask for Sue Vann—you'll be in excellent hands! More

Always had great service. Staff are friendly and professional. Have had my Nissan since 2915 and will continue going there. Last time dealt with Daniella and she took care o Staff are friendly and professional. Have had my Nissan since 2915 and will continue going there. Last time dealt with Daniella and she took care of everything. More

Stay away, this place is the worst I've ever delt with. The only positive part of the whole transaction would be the exceptional sales lady Mariah Castro. She is unbelievable to deal with, such a sweet per The only positive part of the whole transaction would be the exceptional sales lady Mariah Castro. She is unbelievable to deal with, such a sweet person she actually cares about her clients. The owner himself is a tool...for lack of better words, does not trust Nissan financing, so i had to pay cash for the vehicle in order to have it shipped to my location. Even after a direct transfer he held my car for 6 days, causing me to miss the scheduled transport deadline. Avoid this Dealer at all cost. More

Outstanding Service from Ashley Randall & Greg Vann Nissan! From the moment I walked through the doors at Greg Vann Nissan, I knew I was in the right place. Ashley Randall went above and beyond to m Nissan! From the moment I walked through the doors at Greg Vann Nissan, I knew I was in the right place. Ashley Randall went above and beyond to make my car-buying experience stress-free, enjoyable, and completely transparent. He took the time to really understand my needs, answered every single question with patience, and made sure I felt confident through every step of the process. Ashley’s professionalism, knowledge, and friendly personality made the entire experience a true pleasure. He wasn’t just trying to make a sale, he genuinely cared about helping me find the right vehicle for me. The whole Greg Vann Nissan team was equally outstanding. From the warm welcome at the front desk to the smooth, no-pressure sales process, you can tell customer satisfaction is their top priority. The dealership is spotless, organized, and has a great selection of vehicles. Thanks to Ashley and the amazing staff, I drove away in my new Nissan with a big smile on my face and zero regrets. If you’re in the market for a vehicle, don’t waste your time anywhere else. Ask for Ashley Randall! More

I had to visit Gerg Vann Nissan to do oil change and I am happy with the service I received happy with the service I received More

If I could give no stars, I would. This is a terrible shop. They overcharge you, give you incorrect details about maintenance needed, they don't understand what is included in basic wa This is a terrible shop. They overcharge you, give you incorrect details about maintenance needed, they don't understand what is included in basic warranty, and try to cheat as much money out of you as they possibly can. On top of that, they have zero customer service, are rude, and Greg Vann is incredibly patronizing. Don't go there. If you live in the area, go to Nissan Kitchener instead. They are kind, helpful, knowledgeable, understand basic warranty, they are decent, and don't overcharge you. More

It's seem that this dealership doesn't believe in customer service, for just diagnostic they wanted me to leave my vehicle for a day? means a day just for the diagnostic and probably a day or two for customer service, for just diagnostic they wanted me to leave my vehicle for a day? means a day just for the diagnostic and probably a day or two for repair. They donot offer any solution but give their price upfront ,I found Waterloo Nissan much better More