I ordered a Nissan Qashquai from Nissan Willowdale on Oct
25, 2019. I signed the contract on Oct 28, 2019 and was told my purchase was ready on oct 29, 2019 Only AFTER I signed the contract on the entire pur
25, 2019. I signed the contract on Oct 28, 2019 and was told my purchase was ready on oct 29, 2019 Only AFTER I signed the contract on the entire purchase, did I discover that only a portion of my order was ready. There were no snow tires. They told me they were sold out but they would have them ready for me in the following week after my purchase DAYS.
I called Nissan Willowdale every week for four weeks and they kept telling me they would deliver the rest of my order that week.
It’s been SIX weeks and no snow tires. I have now spoken to Ronald the manager at Nissan Willowdale - every time they tell me they don’t have snow tires and will have them for me this week. They have said this now for six weeks and I still don’t have snow tires, despite having had heavy snow in Toronto for a few weeks, and I’ve had to miss work a few days.
I know they are lying to me because I have called Nissan Willowdale parts and services to enquire about buying snow tires, and every time they say they can have them for me in one day.
Once I became aware that Ronald at Nissan Willowdale were lying to me and were not going to honour the contract that they signed to deliver snow tires with my car, that I already put down the deposit for, I called Nissan Canada Customer Service. Don’t bother. I have spoken to DONNA Nissan canada this many times. They are insisting that Nissan Willowdale has the snow tires and just needs to approve it and Nissan Willowdale is inciting that Nissan canada needs to approve my snow tires.
I have no idea why they need to approve anything because snow tires were included in the price and I have a signed contract specifying this.
CONCLUSION: Stay away from Nissan. Nissan Willowdale don’t honour their contracts and lie repeatedly and Nissan Canada will not get involved.