My initial experience with Nissan was fantastic. However since purchasing my 2019 Nissan Kicks SR, I found a serious issue with the climate control system. The after sales service has been far from acceptable. I uncovered a VERY clear issue with the heating control (or lack thereof). And the attempt to have it repaired has been met with nothing but excuses, policies and an attempt to have me believe that the vehicle was designed to operate that way....basically to have ZERO control over the heat settings, and that the Nissan's engineers designed it that way on purpose.
Essentially, their inability to stand by their product and simply acknowledge a VERY obvious design flaw has become overwhelmingly frustrating, as it has been replaced with indifference and excuses instead on common sense and action!!! All of which is very likely done to avoid a very costly recall due to this design flaw. ....just tell the customer the engineers MEANT to do it that way = RECALL AVOIDED!!!!
Though some of the staff members have attempted to be helpful and have empathized with me through this issue, the rest (including Nissan Canada itself) have been an incredible disappointment in customer service.
I caution EVERYONE to be mindful of dealing with this dealership and Nissan as a whole. Unless you enjoy watching a dealership and company pass the buck amongst itself in order to avoid simply doing what's right, and then be sent on a wild goose chase to call as many divisions as possible, and jump through a thousand hoops in hopes you will exhaust yourself and give up!
Whereas most dealerships and companies want to sell you "your next ten cars", and will work to earn your repeat business....this dealership, and company (Nissan Canada), appear to be of the mindset that, "you already bought the car and we have your money, too bad, so sad, bye bye".