I purchase a 2011 Kia Sorento from Niagara Falls Nissan on April 16th 2018. From the beginning I've had nothing but issues with the vehicle and I have brought it back to Nissan multiple times. The first time I brought the vehicle back there was an issue with the gear clutch and the AC was not working I also complained about about the engine making a sound, this was less than a week after I purchase a vehicle. I was told that when the vehicle came in for servicing they would check the engine. Upon picking up my vehicle I heard the engine was still making the same noise and I complained about it again. I then got in a bit of a spat with the service manager Jason and we went back and forth before he agreed to fix the problem with the engine. I then went to the Kia dealership and had them run the VIN number on the vehicle, come to find out the vehicle had 4 recalls. I find it very unethical that they did not do their due diligence and put my children and I in a potentially dangerous car. I then went back to Niagara Falls Nissan and informed the sales manager Jason about the recalls and showed him the paperwork . He acted like he was annoyed and didn't want to bother with me and kept making excuses on why he didn't have to make sure the car was up to standards.
After calling multiple times I finally got appointment to bring my vehicle in to get the engine fix on Monday June 11th 2018. Upon receiving my car back almost a week later the engine starts making the same sound and now I'm out of warranty. I am so tired of going back and forth with Nissan Niagara just to end up with a defective car. I am a single mother of three children and currently on maternity leave, I took everything out my bank account to purchase this vehicle for my children and I. I paid Nissan Niagara Falls $10,000 cash I did not Finance or least this vehicle. Now my car is not in warranty and I'm in fear that there's going to be a engine problem and I have no money to fix this vehicle.
This is not the only vehicle purchased from Niagara Falls Nissan that have had issues. My good friend and her brother also bought a used vehicle from Niagara Falls Nissan and paid all cash, and both vehicles also have had issues and they had to continuously bring back both vehicles multiple of times due to mechanical issues. Please if you're single mother or someone with not a lot of money do not purchase a used vehicle from Niagara Falls Nissan. I regret now not purchasing my vehicle from Cardinal Kia.