Midway Nissan

BUYER BEWARE My wife had happily been with Midway Nissan for years completing 2 back-to-back leases. Prior to signing for our 3rd lease, we wanted to buy out the current vehicle to sell to a family member w for years completing 2 back-to-back leases. Prior to signing for our 3rd lease, we wanted to buy out the current vehicle to sell to a family member who was having trouble affording a vehicle. This is when things went south. We had carefully reviewed the terms on the lease agreement to prepare for the buyout. Our intent was to buy out the vehicle 1 month early and pay the early termination fee. It is understandable that there would be fees associated with the administrative side of a lease buyout. These fees came to $500 for the termination and $100 for the dealership + HST as per the contract. However when discussing this with the finance manager, he had added hundreds of dollars in dealer fees on top of what was stated in the contract. When indicating that the terms of the contract had substantially less in fees, his response was “Dealer fees are in addition to the contract, set by us (the dealer) and are non-negotiable. If you take issue with this, you can always call head office but good luck getting through”. This was approximately an additional $600 + HST. He then tried to force us into doing a pricey safety inspection through his Nissan dealership ($179+HST) and did not allow us to go to another certified mechanic (or it would void the buy back process). He justified this by saying he was “sued in the past thus protecting the dealership of any liability.’ There is no law in Ontario forcing you to safety the vehicle at the dealership you purchased it at. This was a strong arm tactic to dissuade us from the buyout process by making it as financially painful as possible. To add to this, what’s to stop them from running up costly repairs in an effort to a) make more off you b) make you rethink the buyout since you can simply hand back the car instead of going through with the safety. To recap, the early buyout fee in the contract was $500 to Nissan Finance Canada, $100 to the dealership plus tax. The dealership then added $600 + $179 for a safety plus tax. This was roughly $880 on top of what was in our contract. We called NCF head office directly to voice our frustrations. We waited on hold for maybe 2 minutes during the holidays, and the agent helped us with doing the buyout directly through NCF via online banking. The admin fees matched the contract description to the letter, and we were even able to terminate the lease early with them waiving the $100 dealership fee I mentioned above. Ultimately this came to the residual car value + 500 for the early buyout + tax. We were able to avoid the $880 ‘dealership non-negotiable fee” by cutting them out directly and dealing with the more experienced and customer friendly head office. We paid online, shipped them our registration by mail during the holidays, and we still got our ownership and bill of sale back in 2 business days. When we asked where we must go to fulfill the safety inspection, NCF stated they do not require a safety on their end, but Service Ontario would require a safety to get the vehicle re-plated. It was shocking to learn that safety inspections are none of Nissan’s requirements but merely a way to over complicate and inflate the buyout process. I was able to get the safety completed for half the rate of Midway Nissan, and took the slip to the gov’t office myself. The NCF process was seamless, true to the contract, with excellent customer support. As a result, we have opted to leave Nissan for our next lease. Their lack of honesty and transparency has us worried and unconfident in their name. Anyone looking to buyout a lease: please save yourself the trouble and $$ and give NCF a call - they are much more deserving of a 5* review. More

Between myself and my family members we have owned 6 Nissan vehicles New since 2016 was then first one 2023 was the last one my 2019 versa note went in for warranty works 3 times they do not listen to y Nissan vehicles New since 2016 was then first one 2023 was the last one my 2019 versa note went in for warranty works 3 times they do not listen to you when you try to tell them what is going on with the vehicle and just lie make up stories to make themselves look good rather than help the customer I have now bought a 2023 dodge ram 2033 Ford f150 And a 2024 vw gti I am done with this dealership More

I went to many dealerships to buy my first vehicle and couldn’t find the right one for me. When I came to Midway Nissan Connor was very welcoming and helpful on finding the right car for my family. He kne couldn’t find the right one for me. When I came to Midway Nissan Connor was very welcoming and helpful on finding the right car for my family. He knew exactly the type of vehicle that was suitable after talking to me about what my expectations are and the first car he showed me I bought it. Rob was very honest and helpful on taking care of the financial part of the car. I appreciated his honesty and he made sure I got a good rate. Thank you Connor and Rob and Midway Nissan Team :) More

Working with Connor was an absolute pleasure, very upfront and honest! He was very patient and I never felt any pressure to make a quick decision. I will most definitely return to Connor for future ca upfront and honest! He was very patient and I never felt any pressure to make a quick decision. I will most definitely return to Connor for future car purchases. More

Went to midway for new Yokohama tires and a 4 wheel alignment. Everybody was friendly and polite and they finished my car 1 hour early. Apparently the tech owns a 370Z so no worries as to whether he kn alignment. Everybody was friendly and polite and they finished my car 1 hour early. Apparently the tech owns a 370Z so no worries as to whether he knew what he was doing. Best of all the bill came out about $250 over the online quote and they quickly adjusted the final bill to equal that quote. The waiting room was clean, tidy, nice TV, free coffee and clean washroom Thanks Midway for a great job done at a very fair price!!!! More

My family and I had a great experience buying our pre-owned 2020 Pathfinder from Connor at Midway Nissan. He and the team were very accommodating throughout our buying experience. We drove off the lo pre-owned 2020 Pathfinder from Connor at Midway Nissan. He and the team were very accommodating throughout our buying experience. We drove off the lot with confidence and sincerely appreciate the great service that Connor, Rob, and the team provided us. More

I always like to visit the Midway Nissan dealership. Friendly staff and very knowledgeable Sales team. Recently I dealt with Joshua Edwards. He always went the extra mile to make me feel that Nissan tak Friendly staff and very knowledgeable Sales team. Recently I dealt with Joshua Edwards. He always went the extra mile to make me feel that Nissan takes my requests regarding new vehicles seriously. I think he had my best interests in mind and wasn’t pushy or aggressive. As a result, I feel comfortable knowing I can address my eventual issues with a new vehicle anytime. More

Worked with John and his team at Midway Nissan to help find me a vehicle after relocating to Ontario from BC. John was absolutely fantastic!!! They found me the perfect vehicle at a very affordable pric find me a vehicle after relocating to Ontario from BC. John was absolutely fantastic!!! They found me the perfect vehicle at a very affordable price and I couldn't be happier. John and the team made me feel so comfortable and at ease throughout the entire process. If you're looking for a new car, this is the dealership for you! More

I take my off make to Mark and I am so happy with the service - never takes to long and I always leave feeling happy and well serviced service - never takes to long and I always leave feeling happy and well serviced More