Absolutely horrible experience. Total scam artists who just try to get more and more money out of the little guy. I am still having issues with them.Went to trade in my lease for a new one and now they are trying to make me pay for the remainder of the lease when they were the ones that offered an early trade in. They did not look up the details of my account, just rushed through to make a sale. Then they try to tell me I was the one that made the mistake. Then they just say "don't worry, don't worry, we'll give you a solution" (which is to keep paying money for a car they took back). They don't call you back, or keep phone appointments and are late for in person appointments.
Additionally, they mixed up my financial records with someone else's, causing me to have to check my credit rating -I thought someone was committing fraud with my identity. So stressful!
Cherry on top, whenever I go for service, they don't listen. Typical sexist service department. My husband always has to bring the vehicles back to have items corrected. We had to bring a car back 4 times in one instance just get an issue solved.
This dealership needs a serious audit as to how they conduct their business, keep records, treat their customers and follow legal procedures. Almost 2 weeks and they don't even have the professional courtesy to make a meeting and get this issue solved. I've never heard of having these issues before with a car lease. It's like living a nightmare.