"I finished a 4 year lease of my Kia Forte with Brantford Kia a few weeks ago. We had a 4pm appt. with the rep. who was 45 minutes late and after another 30 mins advised us she did not know how to finalize the lease. This was turned over to the manger. I left 5 messages the following day with no return calls. An e-mail was sent 2 days late to me saying the problem had been fixed and said the vehicle was returned with "unsafe brakes" but they would let it slid. My mechanic checked the brakes and they were good for another 10,000k. With every oil change they would try to talk you into work which was unnecessary. Not happy with quality of vehicle..cheap carpeting ......very noisy on highway."
"as a new customer i was treated with respect and was given all the help i needed best experience i have had at any dealership Andrew was very good to work with lots of patience and very professional the two girls in finance were very helpful and very easy to work with thanks to you all Paul and Rachelle"