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Part of the O'Regan family - Margaret
Staff very friendly and well organized. Being in the senior age group (80 plus), we found both Matthew and Justin had great patience and guidance leading us through the process and we were both very impressed. We take the car up Nov 5 for the change to winter tires and look forward to getting a few instructions on some of the functions which we are having a bit of trouble with. Two things we have noticed - door handle pinches finger if not held directly in the center and the hatch back is a bit cumbersome. No doubt these are age related (us not the car.)
Best car buying experience of my life. - Claudia Currie
I didn’t know I needed a new car until Jason Blackburn started showing me options. He was not pushy in anyway, he just let me make decisions from the information he provided.
He is a gifted sales person.
Katrina was outstanding as well.
Your car buying environment (based on my experience with Jason and Katrina) is a very enjoyable thing.
KUDOS to you all.
Compassionate caring and friendly service,Mr.Cap and caring. - Mag
Caring and friendly service from all the staff from Mr.Capstick to George in servicing.I feel I will get perfect service for my new car whenever needed.
I bought my vehicle new at this dealership, kept up my... - essie58
I bought my vehicle new at this dealership, kept up my warrenty checks as specified. This dealership did not check my car as they stated as I found out the hard way that my brakes needed replacement and they never checked or replaced as needed. Had to make an emergency visit to another Kia dealership who had to do a major brake job when I was travelling. This kind of thing should never happen.
This was a "company" purchase, done on-line. ... - fblais
This was a "company" purchase, done on-line. I was given a call to tell me that the car was ready to pick up, but when I got there, the paperwork was not complete ( I was allowed to take it home) and I had to return to pick it up. The sales person should have/could have dropped it off to me at home. I was given a cursory, very short instruction on some of the features of the car. When I asked if there was cruise control, the answer was - no, that's what your company ordered". When I asked if the trunk could pop open from the inside of the car - once again the buck was passed - "no, this is what he ordered". I should think that a better answer should have been, - "no, this is not available on this car" and not have him point the finger to the company purchaser. He should have been ready to "sell" me the positive features of the car. The car has the bluetooth feature, and he did not offer to set up my phone. This - he should have done. I went a whole week, not able to set it up, and my boss set it up for me.
When I purchased a Honda car, the sales person invited me to sit in the car, and he took me for a short drive and demonstrated all the features of the car. Let me tell you, the transition was smooth, and I bought 2 new Honda cars from the same dealership. I probably looked a bit disappointed (going from an Accord - to a smaller car - the Forte 5) but Murray should have taken up the challenge and talked up the positive of this car. My husband was with me (to take the Honda home) and he was talking with the Parts/Service fellow. HE congratulated me on the purchase of a Kia, and said that I would enjoy it. FAR more positive than the man that just made an easy sale. Even my boss was more positive and showed me things on the car and some of the features.
I put over a thousand kms a week on this car, and I plan on having it service elsewhere. AND - I'll be encouraging A-Line to find me another car elsewhere when it comes time to changing it.
Warranty Service - Satisfied Customer
Have had a couple of warranty issues on my Kia Sorento.Front desk person very friendly and helpful.Fixed very quickly.No hassle.Would return.