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No call back or communication - Tam
This organization applied through my bank at a higher amount of money then what was originally discussed. I picked an SUV out that worked for me. No call back or discussions on why from this dealer location (regina). When calling the bank they advised me I was approved. They also wanted a deposit to hold the car which was later waived (4pm on a Saturday). No communication and in the end this dealership didn’t want my money. Very unprofessional customer service.
Questionable Service - Dave A
BUYER BEWARE. Bought a Sportage a few years ago. After an oil change appointment they said that the serpentine belt was worn after less than 40K on the vehicle (an attempt to increase the cost of the service). I asked for the belt and noticed that it had cut lines and a slice out of the side of the belt, definitely not worn or crack damage. Went in to talk to the service manager and he agreed that the belt was not worn but cut. Speaking to the technician and his scared and shocked demeanour indicated that he was guilty! They apparently fired him after a few days.
Now, the recent service indicated that we need a new engine of $6-8K due to oil consumption problems! In talking to the service manager, this has happened only to a few other vehicles (i.e. Forte). Google Sportage Engine Failure before buying.