18 British Columbia Kia Dealers

One of the better service departments I've dealt with and - mrgodkin

One of the better service departments I've dealt with and Michelle Harper is a great person to deal with. Always a smile and a happy greeting.

My experience with the Kia Carnival car salesman was - Ramzi.I

My experience with the Kia Carnival car salesman was exceptional. Darryl was friendly, knowledgeable, and patient throughout the process. He helped me find the perfect car, offered a great deal, and explained all the features in detail. His professionalism and enthusiasm were impressive, making the car-buying experience enjoyable. I highly recommend Darryl and the dealership. Thrilled with my new Kia Carnival!

Assessment to replace headlight: $2592. - Dextraze 374

Assessment to replace headlight: $2592.06. Replacement at Ord Road auto: $288.00. how to imagine being out over $2000 on an assessment for repair.

I recently had the pleasure of working with Raj Debnath - dorothy.mascarenhas28

I recently had the pleasure of working with Raj Debnath at Applewood Kia Langley, and I couldn't be happier with the experience. From the moment I walked onto the lot, Raj greeted me with a warm smile and genuine enthusiasm. Throughout the entire process, Raj was incredibly patient and attentive, taking the time to answer all of my questions and address any concerns I had. Thanks to Raj's exceptional customer service and dedication, I was able to drive off the lot in my dream car, feeling confident and satisfied with my purchase. I highly recommend Raj Debnath and the team at Applewood Kia Langley to anyone in search of a new vehicle.

Two salespeople we dealt with were great but when it got - Jamey

Two salespeople we dealt with were great but when it got to the purchase stage with the managers there was no discussion or chance to ask questions (re: inclusions, etc.), no verbal/written price breakdown provided, they just gave us their 'best price' and expected us to pay it. And....we were buying 3 vehicles! In the end we bought them from another Kia dealer who provided excellent customer service and a better price on all 3.

AVOID THIS KIA LOCATION AND ANY DEALERSHIP OWNED BY - Kimberly McKay

AVOID THIS KIA LOCATION AND ANY DEALERSHIP OWNED BY OLYMPIC AUTO GROUP(easily found on Olympic Auto Group website) My main issue was with the sales manager. When I purchased a brand new 2024 Kia Forte in January 2024, I was told I needed to purchase the VIP package(P.S. say no to this if you do end up buying a car here. It is not mandatory but they will fight tooth and nall for you to buy it)which included free car washes, rubber mats, wind visor, shuttle service to and from YVR, 2 week free parking on their lot etc.. My husband brought the car in for a wash, he was told by a service department staff that they don't accept drop ins and next time he needs to book in advance. He calls in to book his next car wash for the same morning, no issues. He called in to book another car wash for the morning but was told they only do car washes between 1pm-6pm so he wasn't able to book anything for the morning. By this time, he is frustrated by all these policies he was never told about at the time of purchase. He's being told by numerous different people, numerous different things on when, how and who to book these car washes. He tried explaining this politely to the main reception. There was an argument and frustrated he hung up. Later that evening, the sales manager calls my husband to tell him he is banned from Kia South and hangs up. I call to speak with him about this and he offers a refund on the package. He then tried to take it back and said I was welcome to bring the car in but my husband wasn't. I said no that's not how this works. My husband drives the car, I have my wn Kia(which we purchased from there and get all our servicing done since 2018. Which BTW we will no longer be doing at this location) I told him I want my money back. He then emails me and says he will go over my file with accounting on the following Monday. I hadn't heard back from him. I waited another week and still no word. I call but he was never available and my emails were ignored. The following week I got a call from the sales manager saying he spoke to someone from Olympic Auto and they will not be issuing a refund. He also said he spoke to an attorney on behalf of Olympic Auto(Um what? Ok.) I asked who he spoke to and if l could speak to them and explain my side. He would not tell me and I haven't spoken to him since. I emailed Olympic Auto. Enter, the regional manager. He's very polite and apologetic at first. He said he personally travelled to Vancouver to deal with this for me. He said he will have a check ready for me to pick up the next day. Basically copy and paste everything I went through with the sales manager and put it here because he is still buying time and keeps giving me excuses "By Monday, by Monday, by Monday". Last I heard, he said he had to put in a request to finance to get the check approved. Now the check is to be issued on the 10th and mailed out but stll nothing. I suggest anyone reading this, not give them any of your time. They don't value their customers. We've been very loyal to them and given them thousands of dollars but they will never see another dime from us. Oh, I almost forgot to mention, the general sales manager was extremely unprofessional to his staff. He was heard yelling at the finance woman who signed our paperwork with us. Super embarrassing and I feel terible for her. I definitely feel I've given them many opportunities. I probably wouldn't have even written this review if they were just honest with their intentions from the beginning. If Kia South or Olympic Auto Group ever decides to make this right by giving me what they already promised numnerous times, I will happily delete this review but until then, here it will stay.

Manu and Dave answered all of our questions and provided - sjmacpherson90

Manu and Dave answered all of our questions and provided the details we requested about the Telluride we ended up buying. Additionally, Manu has been available to answer any additional questions we may have as we learn the systems on our new vehicle. We appreciate the service they provided.

Disappointing Experience at Kia Applewood Surrey - - Madhura

Disappointing Experience at Kia Applewood Surrey - Unpleasant Encounter with Omar Bajwa! My recent attempt to purchase a Kia EV6 at Kia Applewood turned out to be an utterly disheartening experience, primarily due to the appalling attitude of the sales manager, Omar Bajwa. The combination of his disrespectful demeanor and lack of professionalism has compelled me to assign the dealership a one-star rating The impact of Omar's attitude was so severe that we not only left without making a deal but did so for two consecutive days. His unprofessional conduct not only hindered the possibility of a sale but also led us to the decision that we would never reference or recommend Kia Applewood - Surrey to anyone. Omar's attitude towards potential clients was shockingly and utterly disrespectful. His approach was not just unhelpful but actively detrimental to the overall atmosphere of the dealership. Rather than fostering a welcoming environment, Omar's behavior created tension and left us questioning the professionalism of the entire establishment. Prabhkirat, our Product Advisor, stood out with his exceptional professionalism, and genuine willingness to assist. However, the same cannot be said for the sales manager, Omar, who left an indelibly poor impression. A sales manager should exemplify the highest standards of customer service, but Omar's behavior fell far short of acceptable. This experience raises significant concerns about the post-purchase service at Kia Applewood (Surrey). If the sales manager's attitude is indicative of the overall customer service culture, one can only wonder how the after-sales service would be. The overwhelmingly negative encounter with the sales manager at Kia Applewood - Surrey has not only resulted in a lost sale but also a complete disassociation from the dealership. The one-star rating reflects the severity of the negative impact on our overall perception, and we sincerely hope that Kia Applewood takes immediate measures to rectify the issues in its customer service approach. Potential buyers should be aware of the potential challenges they might face, not just during the purchase process, but also in the aftermath when relying on the dealership's post-purchase support

Bought a used car from them 7 weeks ago for $17,500. - BlunderBuck

Bought a used car from them 7 weeks ago for $17,500.00. Turned out to be to heavy on gas (that part is entirely my fault for not doing proper research) so I went to trade it in. Keep in mind it's only been 7 WEEKS. They offered me $7,000. Thats $10,500.00 less then I paid them in cash 7 week prior. When I mentioned I was insulted at the offer the salesman lashed back at me, instead of reassuring me or trying to be compassionate.

I highly recommend Kia Richmond if you are in the market - edrick

I highly recommend Kia Richmond if you are in the market of car. It was a very good and easy purchase experience dealing with this dealership, no pressure at all... I am very happy with my recently purchased SUV.,,,Great Car and Great Deal.......Especial thanks to your team NAV (sales Manager,) Nelson/Jack (salesguy), and most specially Dione (finance) for helping us. Great job guys, keep it up!

My son purchased a car at the Kelowna Kia dealership - Mom

My son purchased a car at the Kelowna Kia dealership yesterday. We were very pleased with how Charles was able to get our son a really good loan with interest that was lowered than we could find. He was able to explain things clearly do that my son understood all of this. Thank you Charles

I used to be happy with this place - when things are good - KiaWrecksTires

I used to be happy with this place - when things are good they're good. BUT if they screw up and you expect them to do right, you'll get treated to gas lighting and mansplaining. The Kia tire techs wrecked three brand new winter tires during mounting yet insisted I had somehow been sold 3 defective tires. Other shops confirmed Kia damaged my tires while and Steve Mota simply dismissed the evidence presented and refused to make reparations.

I was at another mechanic who called Kia for the part - chaosrelic

I was at another mechanic who called Kia for the part that I needed. Kia stated it was nationally back ordered. I went to the Kia dealership in person and asked what could be done to fix my 2013 Kia Sorrento. They told me that the part was "dealer only" and that no Kia location had one in Canada. Would be more than a month to get a part. Shrugs all around the parts department, so sorry. Go ask else where. Yes I started swearing at them, and I was asked "why are you swearing? at us?" Maybe I'm swearing because I'm 1800km from home, driving a KIA vehicle, at a KIA dealership and they are "meh... nothing we can do. Good luck." I ended up calling Kia LANGLEY, and they were able to find and direct me to a wreckers that was 30km away to get a used part to get me under way. Kia Vernon didn't do a xxxx thing to help in any way. Yes, THAT'S why I was swearing at them. I would not recommend this dealership for parts, for service or for anything. Useless in every possible manner with no empathy or ability to help a Kia customer that's stranded with their xxx vehicles.

It has gone from a decent service center to an over - brentwilliams232

It has gone from a decent service center to an over priced. unreliable service When I purchased my 2011 sportage in 2016 I was impressed with the service and cost. Yhis has dramaticaly changed both in service quality and cost unfortunate as I am very satisfied with my car over all.

I would. - Upset

I would.rate this dealership as a zero if it would let me, they screwed me in 2010, and i gave them another chance. Promises they recinded,cars they promised they couldnt get. And then said it was me that was the problem. The customer is always right. Plus they want to charge you 10 percent on top to ,they say to keep the lights on as they are a small.dealership. Better options to buy a kia product.

Absolutely the worst dealership to deal with. - patrickm86

Absolutely the worst dealership to deal with. I placed a deposit of $1000 for a Kia Seltos at the end of August and was told delivery would be 1 1/2 to 2 months for delivery. When 2 months had passed , I dropped by the dealership to check on the progress and was told delivery should be another month.After the 3rd month of hearing nothing ,I again visited the dealership and was assured my Seltos would be in any time soon. 4 months now pass, I again visit dealership and am told once again I'm at the top of the list to receive the next one available. 5 months pass and still nothing. 6 months pass and still nothing. By the seventh month , I call the dealership and request to speak to my salesperson ( Sepehr ). I call 5 times , but he never returns my call. I finally ask to speak to the sales manager , and request a refund. These guys are just outright dishonest. They held onto my deposit for 7 months and never gave any updates on delivery. Every other Kia dealership I visited afterwards was in disbelief that my order would have taken so long and some had suggested that my order was likely sold to another buyer. Overall I would never recommend or deal with this dealership again. Very poor service, and dishonest.