Go Kia West

Misleading advertising regarding price. Then Website promised “we will pay your first payment, you will spin a prize wheel”, etc. I was told they wouldn’t do that. Made me hang around Then Website promised “we will pay your first payment, you will spin a prize wheel”, etc. I was told they wouldn’t do that. Made me hang around for hours on end. Took over a week before they could give me the car I bought, then was kept waiting for hours..again Then I got endless phone calls a week later as they forgot for me to fill in a form Absolutely useless, and absolute time wasters. Worst car buying experience ever More

The service is satisfied, when waiting there’s snack can be pleasures us especially there is kids love popcorn be pleasures us especially there is kids love popcorn More

Very disappointing experience from start to finish at Kia West in Coquitlam. Our salesperson was Enes and while the initial test drive and sale process was fine, everything afterward was poorly handled. W West in Coquitlam. Our salesperson was Enes and while the initial test drive and sale process was fine, everything afterward was poorly handled. We purchased a demo model (Kia Niro PHEV) at the end of the month. The dealership was busy and the paperwork process took longer than expected. We had our two young kids with us, so only one of us could stay after the test drive to finalize the sale. They sent us home with a loaner car so they could detail the vehicle, and we were asked to come back the next day to meet with the finance team and insure the car. My husband originally booked an 8:00 PM appointment, but the dealership pushed him to come earlier at 6:30 PM. When he arrived, the finance person wasn’t actually available at that time, and he ended up waiting over 2 hours just to sign paperwork and take the car home. The condition of the vehicle was subpar. The detailing was clearly rushed—there were still dirt spots on the seats and seatbelts, smudges on the visor mirror, and even garbage left in a back cupholder. On top of that, there were documents left in the glove compartment from previous users (since it had been used as a loaner), containing sensitive personal information like addresses and credit card details. About a week later, we received a call from the dealership saying they thought we had taken the wrong car. It turns out they had insured the wrong vehicle entirely, meaning we had been driving an uninsured car—with our kids—for a full week. The only reason they found out was probably because they sold the other car and was unable to insure it because it was under our name. They asked us to come back to fix the issue and refused to discuss any compensation beforehand. My husband had to spend several more hours at the dealership redoing paperwork and getting the correct vehicle insured. In the end, they offered one year of free service for putting our family's safety at risk. The worst part is that we have to return to this dealership for the service. We would not recommend this dealership; go to another Kia if you can. More

Very good response to all my questions and very personable service agent Rick who was very knowledgeable personable service agent Rick who was very knowledgeable More

Very pleased with Kia west. . the service department served me excellent! Professional and quick with there service . the service department served me excellent! Professional and quick with there service More

He was very efficient and helpful during my visit! Tried his best to look for what was best for me. Tried his best to look for what was best for me. More

Didn’t do anything in 5 hours for the oil change booking. Turned out cancelled the appointment after wasting 5 hours of time. Turned out cancelled the appointment after wasting 5 hours of time. More

Professional and showed genuine concern for my vehicle maintenance and safety thank you so much maintenance and safety thank you so much More

I had a terrible experience with the Kia West Service Department. I brought my car in for a routine oil change and was charged $52 to replace a taillight bulb that costs about $2. That alone feels like a Department. I brought my car in for a routine oil change and was charged $52 to replace a taillight bulb that costs about $2. That alone feels like a blatant rip-off. On top of that, the service counter staff seems to constantly change, which says a lot about how this department is run. The service is consistently poor, and they push unnecessary work and upsell jobs that aren’t needed. Overall, this service department is untrustworthy and overpriced. I would never recommend Kia West for vehicle servicing. More

I really felt a big difference with the service this time. Compared to before, everyone was much more attentive and friendly, and I was very satisfied. The Korean service advisors in particular were ext time. Compared to before, everyone was much more attentive and friendly, and I was very satisfied. The Korean service advisors in particular were extremely kind. More