Harris Kia

Just bought a vehicle from Harris Kia, Brian was a great sales rep. Got us through the process at a price we could work with. All of the staff , Chris ,elroy and others were great to work with. I’ll be back sales rep. Got us through the process at a price we could work with. All of the staff , Chris ,elroy and others were great to work with. I’ll be back there first next time we are looking for another vehicle. More

Thank you for the great service! An extra big thank you to Chelsea for being such a delight to chat with on the phone! makes booking an appointment a pleasant experience with such ki An extra big thank you to Chelsea for being such a delight to chat with on the phone! makes booking an appointment a pleasant experience with such kind staff! More

Elliot gave great service. Is very approachable. Lots of knowledge. Very happy with my purchase. Thanks to all at Harris Kia Nanaimo. Is very approachable. Lots of knowledge. Very happy with my purchase. Thanks to all at Harris Kia Nanaimo. More

Avoid dealing with Elliot he lacks basic knowledge in his profession and doesn’t have the ability to be honest. He also doesn’t follow up on his word. Worst customer service I’ve ever experienced. profession and doesn’t have the ability to be honest. He also doesn’t follow up on his word. Worst customer service I’ve ever experienced. More

Had our 2022 EV6 in for a recall on the ICCU a couple months ago. While it was in for the recall they tried several times to upsell unnecessary work to me; and had me wait in the waiting room for four months ago. While it was in for the recall they tried several times to upsell unnecessary work to me; and had me wait in the waiting room for four hours instead of saying it would be in the shop long enough for me to go home and wait for a call. Two days ago the ICCU failed and I had to have it towed in. This is the same part they were supposed to look at and repair when it was in for the recall notice. The part is not in for at least 3 days, and they refuse to offer a loaner vehicle while they wait for the part and to repair it because the part is "not on backorder". The plus side is at least we didn't buy this $60,000 lemon from them directly, and now know we never want to deal with these crooks when we buy our next vehicle. To add to it, the complimentary "wash and vacuum" they do after a service is just a rinse with a hose and a 2 second vacuum on the drivers side floor. More

The salesperson we dealt with (Jeff) was excellent to work with. The sales manager not as much. He tried to sway us off of the hybrid model. He also would not provide us with a trade-in value. His demean work with. The sales manager not as much. He tried to sway us off of the hybrid model. He also would not provide us with a trade-in value. His demeanor was not what I consider to be 'friendly' to a seriously potential buyer. In addition, I was very disappointed to see the price they put on a used hybrid Sportage. I was told their dealership did not apply the "market adjustment fee" that I found at a dealership in Vancouver. However, their price for the used vehicle was more than its original purchase price two years and 20,000 km previous. More

I had a break controller installed on my Kia Sorento. everyone I dealt with was friendly however when it came time to pay the bill it was over a hundred higher for labour then originally quoted. I paid t everyone I dealt with was friendly however when it came time to pay the bill it was over a hundred higher for labour then originally quoted. I paid the bill. However when I had a heavy duty mechanic friend check the job they were very concerned about what they saw. they took a few photos, heat shrink wraps not shrunk, quick connects, lack of taping the tubing. When I replied to the dealership customer service email I’d received, with my concerns about the quality of service and over charges I received no response. After a weekend and 3 business days I still had no response I forwarded the email to the GM at which point a service manager replied apologizing for the fact he’d been too busy to even acknowledge he’d received the first email but was taking my concerns seriously and looking into it. A week after sending my original concerns I received a reply admitting I’d been over charged and offering to refund $60 plus tax but defending the job that had been done. Stating everything had been done according to procedure and Kia standards. that he disagreed with my friends opinion. I wont be taking my car back for any future services, everyone I show the photos to agree the job was not done well that moisture will get in and I’ll have shorts and lights / breaks that stop working. I’ve included the photos of the work that is apparently done to KIA standard so you can decide who you agree with. More

One of the better service departments I've dealt with and Michelle Harper is a great person to deal with. Always a smile and a happy greeting. Michelle Harper is a great person to deal with. Always a smile and a happy greeting. More