Starting off with the lack of common sense, the
dealership doesn’t seem to have a clue who even leased their vehicle. They have consistently contacted the wrong person for service and follow-ups, a
dealership doesn’t seem to have a clue who even leased their vehicle. They have consistently contacted the wrong person for service and follow-ups, asking for random names, primarily one of the co-signers on the lease. It has become irritating to constantly answer the phone to salespeople that don’t even know who they are speaking to, reminiscent of cold calling telemarketers, up to 5 times per week . They have offered to buy back the car several times to a person that has never paid a dollar for the car, irritating everyone involved in this transaction. Secondly, talking about service, this has been some of the worst customer service I’ve received from any brand or company that I have ever dealt with, let alone a car dealership. After wiping my black car down with what could only be a used oil rag covered with metal fragments, they have left several areas deeply scratched on my car and refuse responsibility. I have taken my car to several Kia dealerships since, and none have been better, taking up to 4 hours on an oil change after being assured it would only take an hour at most, listening to constant bickering and fighting inside the Richmond dealership, I am left with no realistic options in Vancouver or the island for getting my car even looked at by someone representing the kia brand. Although the car itself has been great, everything about the brand, dealerships, salesmen, and experience, has been god awful. I would never recommend buying to anybody, and will be wholeheartedly discouraging anybody from setting foot on one of your dealerships.