Harris Kia

I had a break controller installed on my Kia Sorento. everyone I dealt with was friendly however when it came time to pay the bill it was over a hundred higher for labour then originally quoted. I paid t everyone I dealt with was friendly however when it came time to pay the bill it was over a hundred higher for labour then originally quoted. I paid the bill. However when I had a heavy duty mechanic friend check the job they were very concerned about what they saw. they took a few photos, heat shrink wraps not shrunk, quick connects, lack of taping the tubing. When I replied to the dealership customer service email I’d received, with my concerns about the quality of service and over charges I received no response. After a weekend and 3 business days I still had no response I forwarded the email to the GM at which point a service manager replied apologizing for the fact he’d been too busy to even acknowledge he’d received the first email but was taking my concerns seriously and looking into it. A week after sending my original concerns I received a reply admitting I’d been over charged and offering to refund $60 plus tax but defending the job that had been done. Stating everything had been done according to procedure and Kia standards. that he disagreed with my friends opinion. I wont be taking my car back for any future services, everyone I show the photos to agree the job was not done well that moisture will get in and I’ll have shorts and lights / breaks that stop working. I’ve included the photos of the work that is apparently done to KIA standard so you can decide who you agree with. More

One of the better service departments I've dealt with and Michelle Harper is a great person to deal with. Always a smile and a happy greeting. Michelle Harper is a great person to deal with. Always a smile and a happy greeting. More

The past month, Michelle Harper has been a light guiding me through such a stressful time. Not only keeping me informed about what was going on with warranty questions, taking care of all of my worries abou me through such a stressful time. Not only keeping me informed about what was going on with warranty questions, taking care of all of my worries about the hows and whens regarding fixing up my Kia soul (affectionately called yoda), but for being a comforting genuine person. In the midst of all the stress of my car stuff and a family emergency, she was a constant source of "I've got this for you" and she did. When I felt like I was taking care of everyone, Michelle made me feel like someone was taking care of me. That isn't just a reflection of her job, that is a reflection of the stellar person she is. I will always be grateful for her. More

I haven't had the pleasure of purchasing a car from this dealership but I watched Kyle interact and serve my customers (in a prior life) with the utmost professionalism. dealership but I watched Kyle interact and serve my customers (in a prior life) with the utmost professionalism. More

Michelle was very personable, fun, professional and could definitely deliver bad news like a champ! could definitely deliver bad news like a champ! More

I have been in my life experience in various service businesses. Michelle is one of the best. businesses. Michelle is one of the best. More

It is always a pleasure dealing with Michelle Harper. Friendly, welcoming, greets customers with their first name and ensures that they are in good hands. Friendly, welcoming, greets customers with their first name and ensures that they are in good hands. More

Michelle Harper was a very friendly face checking my car in And smiling again checking me out thank you in And smiling again checking me out thank you More

I purchased aw NEW KIA Seltos Dec 2021 at Harris KIA of Nanaimo, BC. I also purchased a used KIA Forte for my Granddaughter about a year earlier While I have no complaints in regards the vehicles t Nanaimo, BC. I also purchased a used KIA Forte for my Granddaughter about a year earlier While I have no complaints in regards the vehicles themselves. I do have complaints as to the business practices of the dealership. My complaint: I received the usual email notices in regards my Seltos for maintenance/Oil changes etc the first one was fine they did the job and I paid. The second Maintenance call I took my Seltos in and they proceeded with the work I sat and waited in the dealership showroom, after about 40 minutes the maintenance guy whom I presumed to be manager of the service department came into the showroom and told me the service was completed Oil change and filters etc. Then he said "the tracking on the passenger side was a little out" and said I required an "alignment". I asked him "what is the cost for that" he responded "$150" I told him "then go ahead with it" he then left and went back into the service department. NOT five minutes later he drove my car around to the entrance close to where I was sitting ready for me to drive away I paid my bill and left on the way home I was reviewing what had taken place in my mind. Having worked on cars in my younger days It occurred to me that there is no way a wheel alignment could be performed in four minutes and even IF it could it was not worth $150.00 I realized that I had just been RIPPED-OFF! I complained to the salesman who sold me the vehicle Josh, and I also complained to the General sales manager, Cameron Adams. I was told they would discuss at their next meeting I have heard NOTHING since. I went into the service department some weeks later and asked them how long it would take to do a wheel alignment on a KIA Seltos they told me about 45 minutes, and that confirmed my suspicions. I then told them that I would not be bringing my vehicle back to them for any future maintenance and service requirements and asked them to remove me from their mailing and calling list. I dismissed the option of civil action on the basis of the small amount and the economic viability of it. Yesterday I received an email from Harris KIA with a SALES survey asking would "I purchase the same vehicle again" My answer would be a resounding NO I would Never purchase a KIA again based on my previous experience. also my Granddaughter was deprived of one of her free oil changes with the lame excuse that the offer had expired No expiry date was provided with the offer. The Harris Kia dealership, Whom did not take the slightest interest in my concerns and were less than flippant about my complaint. For them to to CHOOSE to lose future revenue, in exchange for a fast buck $150.00 Is severely short sighted. Terry. Nanaimo,BC More

Michelle Harper is is a great communicator and always easy to work with. Michelle is friendly and welcoming from the moment you drive through the doors. easy to work with. Michelle is friendly and welcoming from the moment you drive through the doors. More