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Harris Kia
Nanaimo, BC
786 Reviews
We were proud to receive Kia Motors most prestigious honor, the Kia "Platinum Dealer" Award.
At the Harris Auto Group, our mission is to be an industry leader in providing automotive solutions and services. We strive to exceed our customers’ expectations and maintain their loyalty for a lifetime. By creating an atmosphere that encourages employee excellence, integrity and teamwork we constantly endeavor to meet the changing needs of our customers.
Guiding Principles
• The customer is number one.
• We continually look for ways to be more profitable
• We believe in continual growth of our people
• We are all responsible to create a positive work environment
• We always look for more effective ways to do things
Read More
Dealerships need five reviews in the past 24 months before we can display an overall rating.
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 786 reviews
October 25, 2023
This is the fourth vehicle from Harris Kia, and our second from Bryan Bare. When we showed up looking for cars Bryan even remembered us from last time! He was informative and relatable. He helped u second from Bryan Bare. When we showed up looking for cars Bryan even remembered us from last time! He was informative and relatable. He helped us get informed on the new car, and guided us to government rebates. We would buy this exact car again, it has been better than expected for us. We have been using Kia service department since our first purchase and the have been fantastic and accommodating. Michelle is always there to discuss the work being done. The supporting staff have also been polite and helpful. I would recommend anyone looking for a vehicle to reach out to Bryan at Harris Kia. More
by tyler.canuck
Helpful October 24, 2023
Really friendly people! Sales, parts and service were all there for me when I need it it. Big thanks to Ted Boyd and Elliott James, Ben and Cam too! Thank You! Too many peop Sales, parts and service were all there for me when I need it it. Big thanks to Ted Boyd and Elliott James, Ben and Cam too! Thank You! Too many people to say are great :) More
by John James
Employees Worked With
July 06, 2023
Starting off with the lack of common sense, the dealership doesn’t seem to have a clue who even leased their vehicle. They have consistently contacted the wrong person for service and follow-ups, a dealership doesn’t seem to have a clue who even leased their vehicle. They have consistently contacted the wrong person for service and follow-ups, asking for random names, primarily one of the co-signers on the lease. It has become irritating to constantly answer the phone to salespeople that don’t even know who they are speaking to, reminiscent of cold calling telemarketers, up to 5 times per week . They have offered to buy back the car several times to a person that has never paid a dollar for the car, irritating everyone involved in this transaction. Secondly, talking about service, this has been some of the worst customer service I’ve received from any brand or company that I have ever dealt with, let alone a car dealership. After wiping my black car down with what could only be a used oil rag covered with metal fragments, they have left several areas deeply scratched on my car and refuse responsibility. I have taken my car to several Kia dealerships since, and none have been better, taking up to 4 hours on an oil change after being assured it would only take an hour at most, listening to constant bickering and fighting inside the Richmond dealership, I am left with no realistic options in Vancouver or the island for getting my car even looked at by someone representing the kia brand. Although the car itself has been great, everything about the brand, dealerships, salesmen, and experience, has been god awful. I would never recommend buying to anybody, and will be wholeheartedly discouraging anybody from setting foot on one of your dealerships. More
by SP
Employees Worked With
June 02, 2023
Horrible experience at this dealership Had to bring in the car 5 times as they kept forgetting to put gaskets back on, the fuel cap back on, the air intake tube back on after service. the car 5 times as they kept forgetting to put gaskets back on, the fuel cap back on, the air intake tube back on after service. More
by inucci
April 16, 2023
Came late at Friday night to see what is available without having a sales-guy dancing around me... But look Elliott was still working after 7pm, we started chatting, needless to say on Saturday i lef without having a sales-guy dancing around me... But look Elliott was still working after 7pm, we started chatting, needless to say on Saturday i left with a new KIA. Fantastic Service, very personal by Elliott, Super Product by KIA, drove Mercedes before but now i am Hooked - what a quality and value for that price hey its unbeatable... from now on KIA stands for Konsequent Innovation just Awesome ... Its like a big Family at the Dealership, the Colleges help together, if you come with a Problem everybody tries to help and be there for you. Elliott or Harris KIA , i will be back in two years for a Electric Modell that's for sure. Keep on doing what you doing its very much appreciated . More
by Ronny
December 02, 2022
Terrible service. no ownership when problems arise. Unroadworthy. I bought a 2017 dodge ram 3500.first they gave me a inspection for a different vehicle that said it no ownership when problems arise. Unroadworthy. I bought a 2017 dodge ram 3500.first they gave me a inspection for a different vehicle that said it had a engine change lol oops.then when they gave me the proper inspection I was overjoyed with buying a great used vehicle from a honest shop like Kia Nanaimo. green stars on the whole inspection(I've got a copy) Three days later after the weekend camping with my two Young children I felt the front of the truck just wobbling and three visits to kia later they even came for a test drive with me and the sales manager Chris said he could feel it"he said turn it around and take it back to the shop"? Again Kia said I was Crazy!!I had it inspected elsewhere and low and behold brakes, balljoints past the point of safe shocks all unsafe,no ebrake lol and it leaked water through the roof once the rain came Bahahaha what a Joke they tried to not take any responsibility. I had to threaten with vehicle safety authority. they paid a bit for the balljoints and brakes I still had to pay an extra 4300 to do the upper balljoints because they were right at the limit were kia could get off on not doing them, thats the I've had the truck for three months (1 month in the shop)and now the trans needs to be pulled and they told me I'm beat . what a terrible scummy place. Go talk to Toyota or any other dealership these greasy managers will look for any way to get out of having any responsibility for your vehicle. Im pretty sure the one manager didn't tell the whole story to the head manager Dave Bare. they only want a sale. RUN AWAY. Your welcome. I have already steered many friends away from Kia now and I will in the future as much as possible They could have just made it right. Unfortunately I was a super nice fella the whole deal. I would never treat people the way you guys treated me , thankfully I had a inspection elsewhere. or Harris Kia would have just stuck me with the Issue. Just watch how they change once the cars purchased. I will never forget this experience Harris Kia Nanaimo its also Part of Harris Auto Group. if they run one store like this they will run all other the same. More
by jonathan N
October 22, 2022
Exceptional customer service , explained all aspects of my new vehicle! I will br a repeat customer for sure !Thankyou Harris Kia! my new vehicle! I will br a repeat customer for sure !Thankyou Harris Kia! More
by Kristap56
Employees Worked With
October 05, 2022
Arsene was our salesman and he did an outstanding job relating to what we were looking for and worked hard to get it done. When it is time to find another vehicle , he will be the first person we co relating to what we were looking for and worked hard to get it done. When it is time to find another vehicle , he will be the first person we contact. More
by lonewolfnan
Employees Worked With
Arsene
September 12, 2022
I moved to QB July 15th and wanted a Kia Soul. Arsene & Josh were great to work with. I stopped in to say Hi & meet Arsene & Josh after speaking with them on the phone earlier in the week. Never Arsene & Josh were great to work with. I stopped in to say Hi & meet Arsene & Josh after speaking with them on the phone earlier in the week. Never thought I would be driving home in my 2019 Kia Soul that was brought in for a trade in earlier that day. The Service Dept. are very accommodating & efficient. A big thanks to Danielle for her help making it happen. Recommendations to anyone looking for a car. Thanks again to everyone! More
by Shirley B.
