"Friendly, professional folks. From Elizabeth, who set up..."
Friendly, professional folks. From Elizabeth, who set up my appointment and checked in afterwards, to Cindy who greeted me and made sure I was being looked after, to Ryan, who did the work and then spent a couple of minutes afterwards explaining everything, I couldn’t be happier with people at this dealership. This was my second visit and, along with Michelle, I am so impressed with staff there.
"I won't be back, unfortunately. Most of the staff seemed..."
I won't be back, unfortunately. Most of the staff seemed sympathetic & understanding of the fact that I was kept waiting an exceptionally long time for my appointment to buy out my lease. However, after multiple phone calls over the past couple weeks to get someone - anyone - to return my call for guidance, an hour & a half wait for an appointment (without apology or "thank you for your patience" from the person who I had the appointment with), to getting my (technically "new") car from Service uncleaned after they had it 2 1/2 hours (and when I inquired, it was taken back, given only a quick floor vacuum & returned within a few minutes smelling so terrible of body odor - yes, like the Seinfeld episode - I had to drive with the windows down - clearly not properly cleaned & sanitized). Keep in mind, the last time I brought the car in for an oil change, they forgot about me & I almost fell asleep in the waiting room - so this has been a pattern. Very disappointed that buying my car turned out to be such a bad experience for me. It should have been an exciting day. Hopefully you'll do better with your future clients, Harris Kia. I won't be one of them.
Other Employees Tagged:
, The receptionist & insurance man Friday, March 26 were both lovely
"This is my 5th Kia love it Marcel was super nice and..."
This is my 5th Kia love it Marcel was super nice and would give his name to anyone Needs a new car best salesperson ever