Cindy Driver | Page 2

We had a very mixed experience at this dealership. Our salesperson Sara was great, but unfortunately the entire rest of the business dropped the ball in several ways. We were very firm on our budget from salesperson Sara was great, but unfortunately the entire rest of the business dropped the ball in several ways. We were very firm on our budget from the start, yet other salespeople continued to try to sell us vehicles outside of our budget, all while insisting they "aren't the kind of dealership that will try to sell you a car outside your budget". When we finally agreed to one price, we were again presented with a price outside of our budget in the finance department. When we decided on a vehicle, we noticed it had two open recalls on it according to the Carfax report. When we asked about these, we were assured they had been completed, and the person we spoke to insisted he didn't even have to check because he was sure it had been done. Then, a day or two later, we get a call informing us one of the recalls had not been done, and we would need to come in to do so. On the phone we were told this would take about 30 minutes, yet when we arrived at the service centre we were informed it would be an hour and a half. The service department was also completely unapologetic at their inability accurately estimate the time the service would take. We also had to return to the dealership because the finance department never took our downpayment despite us asking when we would pay that several times, as well as missed providing us important documents. Overall we are happy with out vehicle, but will never come to this dealership again. More

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Friendly, professional folks. From Elizabeth, who set up my appointment and checked in afterwards, to Cindy who greeted me and made sure I was being looked after, to Ryan, who did the work and then spent a my appointment and checked in afterwards, to Cindy who greeted me and made sure I was being looked after, to Ryan, who did the work and then spent a couple of minutes afterwards explaining everything, I couldn’t be happier with people at this dealership. This was my second visit and, along with Michelle, I am so impressed with staff there. More

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I won't be back, unfortunately. Most of the staff seemed sympathetic & understanding of the fact that I was kept waiting an exceptionally long time for my appointment to buy out my lease. However, after mul sympathetic & understanding of the fact that I was kept waiting an exceptionally long time for my appointment to buy out my lease. However, after multiple phone calls over the past couple weeks to get someone - anyone - to return my call for guidance, an hour & a half wait for an appointment (without apology or "thank you for your patience" from the person who I had the appointment with), to getting my (technically "new") car from Service uncleaned after they had it 2 1/2 hours (and when I inquired, it was taken back, given only a quick floor vacuum & returned within a few minutes smelling so terrible of body odor - yes, like the Seinfeld episode - I had to drive with the windows down - clearly not properly cleaned & sanitized). Keep in mind, the last time I brought the car in for an oil change, they forgot about me & I almost fell asleep in the waiting room - so this has been a pattern. Very disappointed that buying my car turned out to be such a bad experience for me. It should have been an exciting day. Hopefully you'll do better with your future clients, Harris Kia. I won't be one of them. More

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This is my 5th Kia love it Marcel was super nice and would give his name to anyone Needs a new car best salesperson ever would give his name to anyone Needs a new car best salesperson ever More

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