Graham Kia Victoria

DO NOT buy a used jeep from this dealership. I recently did, 8 months ago. I am now stuck with a defective jeep that leaks water in when it rains. I CAN'T afford to fix it. I am a senior. It started t did, 8 months ago. I am now stuck with a defective jeep that leaks water in when it rains. I CAN'T afford to fix it. I am a senior. It started to leak the first time it rained. I was told that "this is a problem sometimes with jeeps" by the manager. I would NOT have bought this jeep if I had known it would leak!!!!! I spent a lot of money purchasing this jeep. Am disgusted with attitude of dealership not standing behind their sales accountibility and telling me I have to pay for this repair myself. I am telling everyone I know about my negative experience. More

I bought a used Honda Civic SI from this dealership. Isabel Allison was amazing to deal with. Her no pressure sales approach was refreshing. My wife and I usually cant stand dealing with pushy sales peo Isabel Allison was amazing to deal with. Her no pressure sales approach was refreshing. My wife and I usually cant stand dealing with pushy sales people, however this time was not the case. The transaction was smooth and painless and I will recommend her to my friends and family. Thank you Izzy for making our experience at the dealership a good one! More

I picked up my 'new to me' 2019 Kia Soul EV yesterday . . . as far as car dealerships go, I was impressed with Kia Victoria. My son-in-law told me to work with Isabel, and it was great. She answered my quest . as far as car dealerships go, I was impressed with Kia Victoria. My son-in-law told me to work with Isabel, and it was great. She answered my questions and gave me time to think over my decision. I traded in my gas powered vehicle, which was still in great shape, for an EV - looking forward to not spending most of my earnings at the gas pumps. Isabel was very professional and explained the workings of the car very well and was very patients as I was weighing all of my options and deciding what to do. I would highly recommend Isabel at Kia Victoria if you're looking to purchase either a new or used vehicle. More

Worked with Tyree and he was very responsive and answered all my questions. We negotiated for three days and he really put the extra effort in to meet my needs. all my questions. We negotiated for three days and he really put the extra effort in to meet my needs. More

Sent 5 emails inquiring about buying a new vehicle, no response. 6th email finally got a response asking what I wanted to know even though it was in the email I sent. Answered and 2 days later still no an response. 6th email finally got a response asking what I wanted to know even though it was in the email I sent. Answered and 2 days later still no answers. Then phoned and tried to book a service appointment. Apparently the service advisor only comes in a couple of hours a day and nobody knows when. Nobody else can book appointments! Either closing, don't care about customers or a bunch of idiots working there. Don't even know if or when your service advisor is coming to work. Take your vehicle to any other mechanic! More

Sales lady came out as we were looking at a Nissan Kicks. Her first words were we don't bargain on prices they are full price. She didn't know anything about the car said she would get us spec's. Her first words were we don't bargain on prices they are full price. She didn't know anything about the car said she would get us spec's. You should know the products you are selling. Same as going to buy a stove many brands but the sales person knows them all. When we came back from test drive I said there are scratches on trim she said oh that's just from tree branches. She said oh I think our detailer might be able to get it out. The car was not detailed as had stated but if you have a detailer then deal with it before a customer has to point it out. We then went to Nissan that day & I purchased the Kicks from them which was 1 year newer & only 5000 ks. They gave me $1000 off & 4 free oil changes which was a lower price then Kia had theirs priced at. You're car sat on the lot & you reduced the price 3 x's. Gee I guess the lady or dealership should drop the attitude about full price on cars as they could have had a sale at a price higher than they ended up reducing it too. Would never recommend Kia Victoria to anyone! More

Just picked up a Niro Ev last week and couldn't be more happy with it. Tyree took care of us start to finish and did a great job the whole way. Thanks again! happy with it. Tyree took care of us start to finish and did a great job the whole way. Thanks again! More

Excellent service and most helpful Allison worked hard to find the vehicle friendly and professional just as one would expect. So thanks for all your help find the vehicle friendly and professional just as one would expect. So thanks for all your help More

We found the vehicle we wanted online and made an appointment with Isabel to get a closer look. She was accommodating from the moment we walked in and was very patient and professional in helping us. appointment with Isabel to get a closer look. She was accommodating from the moment we walked in and was very patient and professional in helping us. Needless to say we happily walked away with a 2021 Kia Seltos and the experience of being in the dealership was positive from start to finish. Great staff, great facility and we love our Seltos. Thanks Isabel and Kia Victoria! More

Excellent customer service. Emery is very knowledgeable and answers all our questions. The process of buying a new car was super easy and quick. One suggestion is to take your time to review the documents and answers all our questions. The process of buying a new car was super easy and quick. One suggestion is to take your time to review the documents in front of you and ask all questions you have before signing. More