Graham Kia Victoria

An excellent overall experience with knowledgeable, friendly and courteous staff offering an excellent product . Post sales and service follow up has so far been good. I would recommend this dealership at any time.

Being from the Gulf Islands, it was very important for me to complete as much of this transaction as possible before ever walking into the dealership… and that’s exactly what happened. I chatted with Kim on Tuesday, on Wednesday we emailed back & forth – a quick phone call and everything was all set. We walked in to a scheduled appointment on Monday, signed all the paperwork and picked up our new car. Kim & Yolanda were fantastic! They were both on point, no pressure, very knowledgeable and a terrific sense of humour! Both ladies were excellent to work with – could not have asked for any better. Thank you both!

My husband and I met a salesman in the parking lot - Tyree. I found him to be very polite and very knowledgeable about the type of car I was interested in buying. It didn't take long before I found myself buying a Kia Soul.

We were approached by a well informed salesperson who helped us feel comfortable and confident in the vehicle and the leasing process. The paperwork was scheduled to accommodate our needs and we are very grateful for Graham KIA’s professional staff.

Graham Kia- worst experience: They turned my car buying experience into a complete NIGHTMARE. I spent over three weeks dealing with several people here. I was repeatedly lied to. Made a deal on a vehicle then was told the bank kept wanting to review my financing. Turns out the vehicle was in TWO accidents and icbc wouldn’t allow dealer to sell it. The delay had nothing to do with my credit. So instead of telling me that, they were stalling trying to find a work around. Until I demanded an answer as to what was going on. Agreed on a new vehicle confirming over the phone on colours available. Went up to shop and then found out as I was doing paperwork they didn’t even have the one they just said they did (we have it... no it’s in service area.... oh no it’s in our second lot.....oh none of this is true we never had one) and it would be ordered and take 3 days. 5 days later found out Never did order it. Agreed to yet another option more money. But available in 24 hrs. Was told they worked out a deal so I would pay same as the lower model. Again made arrangements to go in when I thanked the manager for the deal he said he had no idea what I was talking about. we confronted George, Then only to have the salesman George yell at me saying he never said the manager would give me the lower payment. He couldn’t remember a conversation that happen not even 24hrs prior. Kept saying I was making assumptions. Finally they tried to put me back into a lower model in a colour I didn’t want. I got up and walked out. Way to many LIES.

I had been shopping for 3 weeks online. I knew what I wanted. I was informed. BS would not work with me. I walked through the showroom past a smiling receptionist and finance administrator; from one end to the other where I asked Tyree if he wanted to sell me a car. He smiled and said Yes, as though he had been waiting for ME. His confidence and competence sold a Kia Sedona. Charles

I have purchased 3 cars at this dealership in the last 7 years and they have earned my loyalty with their products and their employees. I've dealt with many employees, from the sales team, to the finance and service department, and been impressed with each one. They go above and beyond to listen to their customers and make the car buying experience as painless as possible.

Scott did a very professional job of introducing us to Kia and the dealership. It was a smooth and positive process purchasing our new Sorento.

Kim and Elmano was very helpful with our buying decision. We had tons of questions as this was our first Kia. They were very patient and professional. We traveled from the mainland to purchase the car as there were no PHEV in Vancouver. It was a wonderful outing for the family. Thank you Kim and Elmano for your assistance

The first day I looked at vehicles I was being helped by Emery. He was very pleasant and very knowledgeable. I also dealt with Nelson and between the 2 of them they helped me pick the right car for the right price. Thanks guys for all of your help!!! Susanne