If a NEGATIVE 50 stars was an option that would be the rating I would give this ‘wanna be professional’ dealership - Don’t deal with these guys they are dishonest and NOT Trustworthy. Beware of servicing your vehicle here- leaving your vehicle at your own risk - no surveillance!
Took our car in on Aug 11 with an oil leak, spoke to service dept and advised they put a note on car to NOT MOVE without adding oil. Followed up daily to see if they had looked at it, advised they were too busy, short staffed and fully booked so our ‘tow-in’ was not a priority. 3 days later, were told they couldn’t figure out where it was leaking from but that it needed a new engine. Gave us a price of $20k for new ‘if they could get one’ and $9k for used plus labour. Shocked as we were, we asked to speak to the manager who was on holidays. We contacted him upon his return and he too was not able to tell us where our vehicle was leaking oil from but advised us we required a new engine. Asked how an engine would cease, he said it would require to be ran without oil... the vehicle was never out of oil in our possession, asked if there was a note put on our car, he said no it was not deemed necessary. He advised he would look at it himself and made calls back to us advising he looked at and just oil everywhere... On Aug 23 the service manager who claimed he had looked at the car and reviewed it himself days ago, called very annoyed that we hadn’t made a decision and still had a courtesy car, again advised he hadn’t given is a decision to to make. ... we had not received anything at all in writing, no diagnosis, not even a location of where it was leaking from and what was wrong... advised him that we are customers who just 3-4 weeks prior had spent $1300 on new front springs and they test drove the car after alignment. So we require a quote in writing to repair oil leaks and where it’s leaking from - we would decide next steps once received a diagnosis. Gave him my email address and next day he called advising my car was stolen. Their timelines did NOT match at all and I have found out that they reported it stolen as of Aug12-14....??? WHAT? Then what car were they looking at every time they spoke to me over the course of the 2 weeks? They then doctored paperwork, never provided us anything in writing what so ever and lied about giving us a diagnosis and quotes of $3500 for an engine. Do NOT trust these people! They are good at manipulating their paperwork and covering their own tracks! I will NEVER go back! They are dishonest And not trustworthy. Consumers beware.... !!!
Bad service, they get together a lie together and make up stories to cover their mistakes!
My question remains... if they reported it stolen on Aug 24th to Vic PD with a date of Aug12-14.... but hadn't had time to look at it according to them.... then what were they talking about with us by phone until Aug 23....??? Something is VERY WRONG here........ DO NOT trust these guys and record All conversations should you deal with them.... they lie and are very unprofessional and dishonest! i strongly recommend not trusting your vehicle repairs to these guys! -50 stars is what their true rating should be ! CONSUMER BEWARE - TRUST IS THE PREMISES OF EVERY RELATIONSHIP- this outfit is NOT TRUSTWORTHY!