Poor Sales Team and Management
I have just purchased my 5th Kia from Applewood Kia. It will be my last through that dealership. I went into the dealership after them promising to ge
I have just purchased my 5th Kia from Applewood Kia. It will be my last through that dealership. I went into the dealership after them promising to get me everything I wanted for minimal increase in price. They provided me an amazing 2019 Sorento with all the of the features I was looking for. In prior dealings with Applewood I did very minimal, if any, negotiation.
This time, I did make my expectations clear for what I was looking to pay. I asked them not to waste my time and for them to ensure that they were providing me a car and payment I was looking for. They did not respect this.
They came in well above what I was looking for and when I made it clear what I would pay they still came in above. I asked for the all in number and even when it was provided it changed multiple times.
I felt bullied by the team there because my husband didn't come to sign the paperwork with me and once the final, final number came in we signed and took delivery. I had to come back to address payment date and they tried to have me sign new paperwork saying the number needed to change again.
I didn't get a proper detail, my windshield was so filthy that I had to take it to get addressed myself.
My calls don't get returned, I have questions about features and warranty that remain unanswered and my UVO still remains unregistered.
I don't even know if I actually am going to get my first service as promised, but reflecting, I may not bother taking it there anyways.
My husband was told they would call back and tried to provide his number but the manager hung up.
I've been a Kia customer since 2003 and being on the 5th car, I expect to be treated as a valued customer, 2003 Rio, 2005 Spectra, 2010 and 13 Sportage and now a 2019 Sorento.
I should have known when I brought up that I had bought our other Kia's here and he didn't seem to care much that it should have been a red flag this was going to go south.