I bought my car from North Shore Kia a little over 2
years ago. It’s a used car, so I know that it comes with the territory that issues may arise. However, the day after I bought the car, the engine lig
years ago. It’s a used car, so I know that it comes with the territory that issues may arise. However, the day after I bought the car, the engine light came. New catalytic converter. It was covered by the 30 day warranty off the lot, but you’re telling me you didn’t notice this issue a day ago during your “intensive inspection”? 6 months go by, and the engine light comes on again. Surprise, new catalytic converter. They had replaced the previous one with a used one, without telling me, and then that one broke down as well. 3k job, on a car I already overpaid for. I stopped bringing my car in to be serviced here because the staff were so rude, sexist and careless. The most recent issue was with the clockspring in my steering wheel. Another shop had diagnosed it, and since it was covered by warranty I brought it back to Kia. I was then questioned, ignored and interrogated over the issue. After doing a second diagnosis, they started the work without approval from warranty and without my consent. Like many other individuals, I don’t have an extra 1k lying around to pay for a car issue when you’re expecting the issue to be covered due to safety (airbag). They had my car for 3 days, and while they may have fixed that issue, they sent me home with a completely crooked steering wheel. If I drove my car for 5 minutes, whatever person driving my car before me HAD to have noticed this issue. Now I’m sitting here after they “tried to squeeze me in” to take the steering wheel off and fix it. It’s been almost an hour. NEVER BUY A CAR FROM HERE OR TAKE IT FOR SERVICE, ESPECIALLY IF YOU’RE A WOMAN. They will talk down to you, ignore you and gaslight you. Some of the worst service I’ve ever experienced in my life. I love my car, and it’s heartbreaking that I no longer feel safe driving it because of their awful work.