4 minutes ago
I began looking for a new vehicle after my vehicle was stolen. I was interested in the telluride ex and sx. I started my search at west coast kia. I began by emailing with Charlie Tran. For the most part there were no issues with any of our interactions via email. The emails were short but he responded relatively quickly. I went to meet him to look at the vehicle. We ended up putting a deposit on the vehicle. Charlie noted several times that the ex model was very hard to locate and there were none available locally. I did some further research and found that Kia west had one in stock. I went out there to test drive it. They also had several sx models in stock. The salesperson at kia West asked what deal I was getting for an sx at kia west coast. They asked if they were able to get me a better deal would I consider purchasing the vehicle from them, of course the answer was yes. I emailed Charlie and asked him if the price he provided was the best he could get and he said it was....fair enough. I returned to kia west coast where I asked for my deposit back. Charlie came and asked why I was taking my deposit back and i told him I was going to think about the vehicle. I spoke with my husband and family about my choices and waited to have my icbc claim settled before making my final choice. Ultimately I ended up with an sx model at Kia west because they were able to get the price closer to my budget. After a couple of weeks I received a phone call from Kia west coast. It was a manager (assuming regional, or someone who does not work in the dealership) saying they were following up on my file. The man was more than pleasant and I told him the truth. He said he completely understood why I chose to go with kia west if they were able to offer a better deal. In the end he said if I ever wanted service a courtesy car wash to come by. BUT, then I almost immediately received a call from Charlie Tran, the assistant sales manager who had been helping me out. I at first thought hmm maybe he wanted to reach out say thank you for answering the phone call to my manager. That was not the case. It went like this: hi Courtney, how are you? Fine how are you? Good, I have a question. Okay? Why did you lie to me!? Excuse me? I never lied to you? Yes my manager just came and told me what we did wrong and I want to know why you lied to me and told me you were going to think about it? Especially after all of those emails I have with you. Why would you go buy the car somewhere else after all that work I did for you? First of all, I never lied to you and I don't think that is an appropriate way to talk to your customers. Second of all I did think about it and I made a choice to purchase the vehicle somewhere else. I said uhmm...that is your job! I said I just spoke with your manager and said you and your dealership did nothing wrong but I had a better deal somewhere else. But honestly after this conversation I would not have said such nice things. I can't believe you accuse your customers of lying!? While I was talking about why I chose the other dealership...which honestly I didn't even have to do, Charlie cut me off and said alright then you have yourself a wonderful day and hung up.
Seriously the most inappropriate call I have ever received. So unprofessional and rude. I only answered the call to talk with you because I believed that you were reaching out to say congratulations and maybe ask if there was anything you could have done differently. Which I completely understand as a salesperson you would want to learn from missed opportunities but not to berate me for not purchasing a vehicle from you after you actually did some work. Which apparently is going above and beyond. I am sorry Charlie but writing a few short emails back and forth to a potential customer doesn't seem like a lot of work. I write hundreds of emails a day for my job and have never spoken to anyone the way you spoke to me. I truly hope you are reprimanded for that phone call and that you learn from that mistake. It was a horrible experience for me.