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Kia sales and whole staff amazing - Guy vaillancourt
Hello all this all started on Monday sept 17 2019
My Kia Sportage died at 6 am driving to work called a tow towed it to Kia on Monday night we went in to be told the motor seized no giving reason. Just a 10 thousand pass repair so we went inside to check out what they can offer me I was excited leaving there with a new Sportage ex2019 coming this week they were so nice to me passed the credit check come home feeling good spent 2 hours there with these guys figuring out a deal for me I felt important and pleased 10 am Tuesday I get a call you can pick up your car at 6 pm on wed 19 th bring proof of insurance and a voided check fine we are sending vin to your email contact your insurance with vin number was so pleased until 3 pm Tuesday got another call saying we cannot take your old Kia for your motor is dead not worth it to us you said it was your transmission hmmmmm never ever said that my parents were there with me we said motor died they went out and checked the car the work order was still at service with there diagnosis motor asked me who I spoke to told him sales man who had to got to his manager to get the deals and ok I signed the agreement gave the 500 deposit refundable was so happy I been doing my service there for 6 years now tonight I was supposed to get the car I called many times to try and reach an agreement no one returns my calls I need a car I live in Laval I loved the kia service in lasalle till this week I work in lasalle just all perfect some one said well maybe Friday someone will call you Friday this started Monday I did not make the contract or valued the old Kia and it seems I am being black balled for there error so sad and mad I am without a car and no one there cares so disappointed no one can help me figure this out yes I want what I picked but I want the respect I gave you
Only person who answers phone to me is marco so nice but he is just finances stars for Marco
Hello met with Mr Frédéric Vigneux walked away very pleased tomorrow at 6 pm I should be driving off with my new Sportage ex2019 thank you Frederic Vigneux and the staff at kia we are all human and make mistakes
Sept 21 2018
Picked up my Kia Sportage ex2019
Thank you to all the amazing Kia team for the help and support and to the owner of Kia lasalle for reading and answering the reviews you have an amazing staff in lasalle
Wipers not working - Tomd
Excellent and fast service in changing the mecanism that moves the wipers.
Thank you Magalie for your friendly reception. This is not my first visit at Kia Gabriel and the service has always been great.
Great job - Me
If you want a great service, don’t go anywhere else )))
Everything is perfect from the guy at the desk, to the good work but also the driver who drive you home
Employee in body shop very odd behaviour - The Non coming back
I went today to leave my car for repair at KIA Spinellu on Des Sources. . I met the responsable. He filled document and asked me for my credit card, I gave it to him, then I saw him copying all the credit card number on his sheet as well as the 3 digit numbers. I told him why putting these information on paper", a strange answer from him saying "what's the difference if it was on the system", I told him that any person from the department or outside can use these numbers. His answer was that's the way, if not happy go complain. Minutes later he started to fill a sheet for renting me a car for over 15 minutes, then we went to the car and checked around and gave me the Keyes and he left, just starting the car, he opened the door, took the key (remote activation) without permission and tells me "I'll call Discount to rent you another car because this one is reserved to another person!" I told him so why I spent time uselessly because you are unorganized and in same time you were aware about my rental for over 2 weeks and even more than that the rental paper was having already my information before I arrive. Bizarre attitude from him. So he called Discount to pick me up and rent me a car. Meanwhile waiting I asked him to write "Cancel" on the signed paper. He answered "I cut it and put it in the garbage". I asked him to show it to me, he pulled it from his garbage one piece, SO HE IS LYING TO Me AGAIN, I told him howcome is not cut? I asked him to cancel it and give me a copy. HE Refused. I told him I'll go to your manager.
I went to his manager lady and explained what happened, she went to him asking for that paper, he told her that it's with the other employee, AND BY MAGIC THE PAPER WRITTEN ON IT CANCELLED. My opinion an employee like that LYING AND DOESN'T CARE ABOUT THE CUSTOMERS AND ALWAYS SAYING IT NOT HAPPY COMPLAINB, one like him is in the wrong place, or probably it's me who went to a wrong dealer place. I spent 60 more minutes to go to Discount, and redo all papers, Discount Des Sources were really professional and very gentle and even much younger than that employee.
Expérience très ordinaire - Metalove
On y va pour acheter un véhicule électrique, ils nous le commandent et ensuite ils nous rappellent pour nous annoncer qu'ils ne peuvent le commander. Je les appels pour valider que cette information est bien vrai et ils me disent le contraire pour se rétracter quelque minutes plus tard.
Ils nous rappelle une seconde fois pour nous dire que finalement, ils peuvent commander le véhicule...
Digne de la maison des fous.. un ptit formulaire A38 avec ça?
Worst. - Mcc
I bought a used car here that only had ~45000 Km on it. The brakes were super worn out, yet they wouldn't fix them. Also, they tried to only give me one set of keys, that were broken. One of the DRLs were out, but I only noticed it after I brought it home, but since it was still on original manufacturer warranty for another two years I was only going to bring it up when I brought it in for maintenance. It's been a year now and they still haven't fixed it... I've asked multiple times for them to change it and make sure it's on warranty, yet nothing has been done. This dealer is the absolute best at avoiding helping you for free. If I had known it was this bad, I don't think I would have even bought the car from them. I have huge regrets.
Great Service - Oriana
We dealt with Mr. Daniel-Gilbert Bertrand and found him to honest and truly not pushy. He tried to really help in meeting our expectations without an hidden agendas or sales tacit.. Never felt rushed and listened to our every concern. Visited other dealer prior to him but I can say this experience was one of the best. Unfortunately we didn't purchase/lease a vehicle AT THIS TIME however it was only due to allowing my daughter to get in a few more courses of driving (Learners permit) to make sure we would be buying/leasing the right vehicle to suit everyone in my family needs. Will not hesitate to go see him again when time is right for us and finally getting the Kia Soul 2018. I highly recommend giving Mr. Bertrand and this dealership a chance.
Bought a 2011 Sorento. Sales experience was good except... - jeremiewi
Bought a 2011 Sorento. Sales experience was good except the followup after the purchase and when we were waiting for the delivery of the vehicle. If I did not call to follow up with the sales rep, I'm sure they would not have made the promised delivery date.
Anywhere else! - Floger
Bought a gently used Kia Optima SX-T (under 15k). Deal was made over the phone. Pick up date and time was set. I travelled 6 hours by train to pick up. Car was NOT ready added with the insult of not having an advertised part on the car included. I had to insist they include the piece or I walk from the deal. They (reluctantly) 'threw in' the part which needed time to install. I was forced to spend the night and get the car in the morning. Car was not fully detailed inside. Very disappointed at the the level of professionalism.
Don't, Just Don't - VM1993
I shouldn't even have given this a 1 star, but it was the least you could've given them here. I bought a KIA Forte 2010 in November 2016 with 29,500 KM. This car looked like it was kept in good condition, and the sales agent was desperate to make a sale so he gave a "decent" price for it (9k, even though it's worth about 4.5k, but that's a whole other story). The salesperson confirmed that everything was replaced on the car as he would not sell me a car with worn out parts (discs, brakes, tires, ball joints all changed and confirmed to 2 family members with me). Three months later, I was required to put 1,900$ extra on this car because the discs hadn't been changed since the car was initially sold in 2010 (they were so rusty and worn out you couldn't even tell what they were), the brakes were completely finished and a danger to the driver, and I had to replace all joints, link kit, and all shocks-- note that I never had an accident with it, and do not drive often; and when I do, it is strictly highway. I was advised that I still needed about 400$ of repairs on it for other problems that a car with 40,000 KM does not have (did they roll back KMs?). I was only given 30 days to bring back the car and it is now worth less than I owe on it so the most I can do is advise fellow citizens to never buy at this dealer as they will sell you just about anything to make even the smallest profit, while you are stuck with the problems after. Do not shop here, please move on to more reputable places that although are still looking to make profit, they will do so in your interest and will not sell you cars that spend more time in a garage than on the road. First and last time I step into that dealership. Thanks KIA!
Note: I acknowledge that this is a used car, but if an agent confirmed that all those pieces were changed, then these shouldn't have broken down in 3 months.
Went to buy a new Kia Fort5 EX automatic. The seller was... - MaxThunder
Went to buy a new Kia Fort5 EX automatic. The seller was at first ok, he didn't try to sell the car much but he answered all my questions and let me try the car. When it came down to negotiating the price, the first offer was largely over MSRP. I made a counter offer, and they came back with the exact same offer worded differently (bi-weekly payments instead of monthly payments, a classic immoral trick). I left at that moment, as I don't deal with dishonest people.
They clearly tried to take advantage of me, and would never do business with them. Now I'm pondering whether it's better to show them that you know the right prices and everything, or if you should play the naive card to detect the dishonest car dealers.
André Perrault doesn't really know much about the... - KiaJolietteSucks
André Perrault doesn't really know much about the used car he sells. Didn't made the appropriate check up on the car even if asked to. To make a long story short, just don't deal with him. And as I can read from the previous comment, I'm not the only one who had a bad experience with this guy.