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They help me so much with my carI am very grateful and... - rosesejour
They help me so much with my car
I am very grateful and will definitely go back
Specially, the receptionist she is super nice
Mauvais service, manque de sérieux, fausse publicité. Il... - rsomma
Mauvais service, manque de sérieux, fausse publicité. Il font perdre le temps à leur client.
Très très déçus d’avoir acheter chez se concessionnaire.
Je ne recommande pas du tout!
Ma meilleure expérience d’achat. Best buying experience ever - Alain Cherrier
Tout le personnel est courtois. En entrant dans la salle de montre, on est accueilli par la sympathique et toujours souriante Tania Piccuito. Mon vendeur, Francis Chevrier, toujours à l’attention. Répond honnêtement à toutes nos questions, de même que le directeur des ventes Jean-François coté. Au pièces Marco Fogagnolo et au service Fanny Bouffard vous traite comme si vous étiez de la famille. Ce qui n’est pas toujours facile avec le métier qu’ils font (être à leur place, je perdrais ma job assez vite merci!).
Everyone is courteous. As soon as you get in the showroom, you are greeted by the always happy and welcoming, Tania Piccuito. My salesman, Francis Chevrier, very attentive to details, answers honestly to our questions, same goes for the sales director, Jean-François Côté. At the parts counter, Marco Fogagnolo, and service counter, Fanny Bouffard, treat you like you’re in the family. Which is not always easy considering the job they have (if I was at their place, I would loose my job pretty fast thank you!).
Service Department is Garbage - gdavidp
We bought a KIA Sorento 2016 and it has been nothing short of a MISTAKE. The vehicle battery randomly drains and from week to week. The last time we were told it happens, to call the Service department and they would send a technician out immediately to try to determine what is going on with it. It is Friday, vehicle was driven to and from work the night before. Go to start the vehicle and the battery is drained to the point where everything is flickering. Dealer service department is now refusing to send technician out to investigate the issue and telling us we need to buy a new battery *AGAIN*. This will be the THIRD battery for a car in FOUR years. Who the xxxx replaces batteries in their vehicles every TWO years?
Changements d'huile - Nomade
Je dois d'abord dire que le personnel chez Kia Brossard a toujours été très courtois envers moi et très serviables. Rien à redire sur ça.
Lorsque j'ai acheté ma Sportage usagée chez Kia Brossard, j'ai eu droit à quatre changements d'huile gratuits. J'ai donc fait faire les quatre changements d'huile suivant l'achat de mon véhicule chez Kia Brossard. À chaque visite on me remettait une "fiche d'inspection du véhicule" où doivent être notées les vérifications faites lors du changement d'huile. À chaque visite, on m'a remis cette fiche et à chaque visite il n'y avait rien à signaler à l'intérieur/extérieur, rien à signaler sous le capot et rien à signaler sous le véhicule. J'ai même demandé au personnel du service si les freins faisaient parti des vérifications lors de ces visites. Ils étaient en très bon état lors de l'achat du véhicule alors j'étais rassuré lorsqu'il m'a indiqué que oui, en me montrant la "fiche d'inspection".
Au dernier changement d'huile le kilométrage était à 80,898. J'étais à 87,500 km, donc j'étais presque dû pour un prochain. Et voilà que j'entend un bruit de cognement sous mon véhicule, qui se change en l'espace de quelques jours en un énorme grincement lorsque je freine et un nouveau bruit de cognement mais à l'avant cette fois (je tiens à préciser que je n'ai fait que de la route "normale", ville et autoroute).
Je vais chez mon garagiste habituel, que j'aime beaucoup (Garage André Lemay à LaPrairie). Mes freins arrières étaient tellement usés qu'il ne restait plus rien "ils étaient sur les bolts" m'a dit mon garagiste. Il m'a même conseillé de ne pas utiliser mon véhicule d'ici à ce qu'il ait une place pour faire la réparation. J'ai dû remplacer les plaquettes, les disques et les étriers de mes freins arrières, remplacer un bearing avant et un link. Bref j'en ai eu pour près de 1000$ pour réparer tout ça.
Pensez-vous vraiment qu'une telle usure ai pu se faire en moins de 8000$ km? Je ne crois pas. Pensez-vous vraiment que les mécanos ont vérifié mes freins lors des changements d'huile? Je ne crois pas. Pensez-vous vraiment que je vais recommander ce concessionnaire? Certainement pas. Les gens du service sont très gentils... c'est tout.
pu jamais!!! - thaischiesa
ont livré mon auto tout croté meme si j'avais payé pour nettoyage!! aucune vérification de faite avant la livraison! betteries de key fobs plus bonnes, sensors TPMS cassés! et ils m'engueulent quand je me plaint!! perdez pas votre temps
This is the worst car dealer ever! Worst employees! You... - maze
This is the worst car dealer ever! Worst employees! You can't talk to anyone. Its been almost 3weeks now and we dont have any answers regarding to the car that we want to get. Everytime we call, they're trying to pass us to different people. We want to get our deposit for the car but nobody can help us! We emailed the agent, we emailed the finance guy but no answer! How unprofessional! Don't come here in Kia Lallier Laval! Worst service, worst employees !
Great Service - Oriana
We dealt with Mr. Daniel-Gilbert Bertrand and found him to honest and truly not pushy. He tried to really help in meeting our expectations without an hidden agendas or sales tacit.. Never felt rushed and listened to our every concern. Visited other dealer prior to him but I can say this experience was one of the best. Unfortunately we didn't purchase/lease a vehicle AT THIS TIME however it was only due to allowing my daughter to get in a few more courses of driving (Learners permit) to make sure we would be buying/leasing the right vehicle to suit everyone in my family needs. Will not hesitate to go see him again when time is right for us and finally getting the Kia Soul 2018. I highly recommend giving Mr. Bertrand and this dealership a chance.
Bought a 2011 Sorento. Sales experience was good except... - jeremiewi
Bought a 2011 Sorento. Sales experience was good except the followup after the purchase and when we were waiting for the delivery of the vehicle. If I did not call to follow up with the sales rep, I'm sure they would not have made the promised delivery date.
Anywhere else! - Floger
Bought a gently used Kia Optima SX-T (under 15k). Deal was made over the phone. Pick up date and time was set. I travelled 6 hours by train to pick up. Car was NOT ready added with the insult of not having an advertised part on the car included. I had to insist they include the piece or I walk from the deal. They (reluctantly) 'threw in' the part which needed time to install. I was forced to spend the night and get the car in the morning. Car was not fully detailed inside. Very disappointed at the the level of professionalism.
Don't, Just Don't - VM1993
I shouldn't even have given this a 1 star, but it was the least you could've given them here. I bought a KIA Forte 2010 in November 2016 with 29,500 KM. This car looked like it was kept in good condition, and the sales agent was desperate to make a sale so he gave a "decent" price for it (9k, even though it's worth about 4.5k, but that's a whole other story). The salesperson confirmed that everything was replaced on the car as he would not sell me a car with worn out parts (discs, brakes, tires, ball joints all changed and confirmed to 2 family members with me). Three months later, I was required to put 1,900$ extra on this car because the discs hadn't been changed since the car was initially sold in 2010 (they were so rusty and worn out you couldn't even tell what they were), the brakes were completely finished and a danger to the driver, and I had to replace all joints, link kit, and all shocks-- note that I never had an accident with it, and do not drive often; and when I do, it is strictly highway. I was advised that I still needed about 400$ of repairs on it for other problems that a car with 40,000 KM does not have (did they roll back KMs?). I was only given 30 days to bring back the car and it is now worth less than I owe on it so the most I can do is advise fellow citizens to never buy at this dealer as they will sell you just about anything to make even the smallest profit, while you are stuck with the problems after. Do not shop here, please move on to more reputable places that although are still looking to make profit, they will do so in your interest and will not sell you cars that spend more time in a garage than on the road. First and last time I step into that dealership. Thanks KIA!
Note: I acknowledge that this is a used car, but if an agent confirmed that all those pieces were changed, then these shouldn't have broken down in 3 months.
Went to buy a new Kia Fort5 EX automatic. The seller was... - MaxThunder
Went to buy a new Kia Fort5 EX automatic. The seller was at first ok, he didn't try to sell the car much but he answered all my questions and let me try the car. When it came down to negotiating the price, the first offer was largely over MSRP. I made a counter offer, and they came back with the exact same offer worded differently (bi-weekly payments instead of monthly payments, a classic immoral trick). I left at that moment, as I don't deal with dishonest people.
They clearly tried to take advantage of me, and would never do business with them. Now I'm pondering whether it's better to show them that you know the right prices and everything, or if you should play the naive card to detect the dishonest car dealers.
André Perrault doesn't really know much about the... - KiaJolietteSucks
André Perrault doesn't really know much about the used car he sells. Didn't made the appropriate check up on the car even if asked to. To make a long story short, just don't deal with him. And as I can read from the previous comment, I'm not the only one who had a bad experience with this guy.