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Lallier Kia de Laval

1.4

10 Lifetime Reviews

1700 boul Chomedey , Laval, Quebec H7T 2W3 Directions
Sales: (450) 680-1000

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10 Reviews of Lallier Kia de Laval

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September 26, 2019

"Worst customer experience of my entire life"

- Michel

I bought a used car from Lallier Kia Laval last month. During the test drive, I could tell the brakes were worn out. So when I bought it, I also accepted their offer for a "reconditionning". They are supposed to inspect everything, like the brakes, the wipers, etc., and replace the parts that are faulty or show too much wear and tear. The car didn't have a safety kit either (to fill up a flat tire), so I was also assured that I would get one with the "reconditionning" (reconditionnement, in french). When I came to pick the car up, I needed it the next morning, and it was late (18:30). There was a cap missing on the car battery. They hadn't given me a safety kit, as they had promised. The brakes hadn't been changed. I asked for the inspection report, but I was told they "couldn't print it" at the moment. I was promised it would be sent to me the very next day, which - you guessed it - never happened. It's obvious the brakes hadden't even been inspected: when I had them checked, the pads were barely 1mm thick. It was dangerous to use that car. I was furious, but had to leave with the car and try to get everything I was owed later. Plus, the sales rep couldn't do anything about any of this anyway. It took one month of calling everyone I could over there to get what I was owed. I would tell the sales rep, and my complaint would go nowhere. I would ask the service department, and the same thing would happen. Everytime, the same "director" of used cars (Guyaume Dubreuil) seemed to receive my complaint, and do absolutely nothing about it, probably hoping I'd just give up. I felt like a Kafka novel. That seems to be their M.O. : when you talk to someone, they can never do anything about your problem themselves, so they promise they'll talk to whoever's in charge. But the person in charge seems to have as a sole purpose to make it as COMPLICATED as possible, in order (probably) to lower their costs. I'm still angry just typing this. For the last month, I have felt insulted, frustrated, discouraged... I truly wish I never have to deal with anyone there, and I definitely wouldn't recommend anyone buy from them.

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Recommend Dealer
No
Employees Worked With
Guyaume Dubreuil
September 11, 2019

"Worst sales service "

- Calogero

From beginning to end a sales train wreck. They seem very sincere but I see they employ bait and switch tactics . They took forever to get approval for my lease Again took forever to get the car And all told it took 13 days to pick up my car... The day of pick up no Kia folder to hold my recEipts and important lease papers, no dealer key chains which I found ultra cheap ... Car was only washed out side ... no sign of wax or rain repellent like other dealers no one gave me the walk around Car wasn’t set up I asked for tag tracking ... not installed Block heater.... in the car... but not installed instead it was in center console ... I got mats but they don’t fit ... Lastly got into the car ... no full tank of gas... This is why one star ... if Kia Lailler Laval can not even do the bare minimum... and be decent the least I can do is this ... Zero for new and used avoid at all costs ...

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Recommend Dealer
No
Employees Worked With
Big zero to sales manger and FI for totally screwup
July 26, 2019

"Tres mauvais service"

- Luc

J’ai acheté un véhicule usagé et acheter une garanti de 3 ans quand j’ai été chercher mon véhicule il n’était Pas pret n’avais pas été lavé les cochonneries de l’ancien propriétaire etais toujours dans le véhicule j’ai trouver de la nourriture moisi dans la valide, 2 ampoule etais brûlée,le vehicule n’etais meme pas a moitier d’essence (on m’avais promis un plein et je n’ai jamais vue un concessionnaire livré un vihicule presque vide) le vehicule avais roulé sur de la peinture et on avais ciré par decu la peinture et la salté. on m’a donner un rendez vous 1 mois plus tard pour les réparations promise sur le vehicule et un nettoyage digne de ce nom. Quand j’ai ete chercher mon véhicule il ont refusé de changer les ampoule et de réparer la suspension (j’ai payer pour une garantie) pas moyen de parler a personne tout le monde ce lance la balle. On mavais promis un compounds qui na pas ete fait le menage na pas ete fait, meme pas l’aspirateur je déplore le service que j’ai eu a ce jour je ne recommande cette place a personne

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Recommend Dealer
No
Employees Worked With
Tous
July 26, 2019

"142 km pour rien du tout "

- baptiste

je prend un rendez-vous pour un véhicule en particulier, je me présente même 20 min d’avance ,car je viens de loin et tout ça pour me dire qu’ils ont vendue le véhicule en question le matin même.Je me dis bon pas grave en avez vous un autre de même équipement même si plus chère pas très grave ,non monsieur ils me répondent il y en aura un qui rentre demain. Pourquoi ne pas m’avoir appelé dans ce cas pour m’aviser de la vente j’au pas fait 142 km dans le vide ,je me fais répondre que c’est pas leur que c’est leur téléphoniste qui aurait du le faire bin câline j’ai parlé avec la téléphoniste et elle n’avait même pas eu l’information que le véhicule a été vendu,car elle me dit qu’elle m’au mis au courant, je crois elle semblait vraiment sincère et désolée comparativement de la personne X en charge des ventes et service client je n’y retournerai j’amais .

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Recommend Dealer
No
Employees Worked With
je ne le nommerai pas
July 05, 2019

"Horrible service"

- Ontario client

I dealt with someone named Melanie who could not answer the simplest question. She said I had to deal with the sales department. She even setup an appointment with the sales manager. I showed up at the dealership and no one knew Melanie and no appointment had been booked. This is after 4 emails from Melanie inviting me to come. From the beginning, I told her I was interested in a particular Kia. When I showed up, that car had been sold even though my appointment was taken the day before. I drove 300 kilometers for nothing. When I got back, no email telling me not to come as it was sold. Just a disaster to deal with this organization. July 2019!

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Recommend Dealer
No
Employees Worked With
Melanie
June 10, 2019

"Service apres-vente déplorable"

- Geffy

grafigne pare choc avant pas réparée, tapis coté conducteur manquant, 2e smart key n'a jamais fonctionné, ne répondent pas aux messages, sont tres difficile a joindre....

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Recommend Dealer
No
Employees Worked With
Directeur ventes autos usagées
January 24, 2018

"Service Nightmare - "

- Hugo Vincent

After noticing vehicle was acting up, giving 3 distinct symptoms but no error codes, brought it is to have an industry expert solve my problem. No only did they not resolve they changed a computer component in the car, which didn't resolve either, after my findings of the root cause. they refuse to test the old computer to ensure it really needed to be replaced. Pending lawsuit in progress.

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Recommend Dealer
No
Employees Worked With
The whole staff.
March 28, 2017

"Acheter un vehicule neuf"

- Maurice smith

Si voua acheter un vehicule neuf assurez-vous qu'il ont le vehicule en stock. Differente histoire entre le vendeur et lla personne qui s'occupe du financement. Tres decu du resultat.

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Recommend Dealer
Yes
Employees Worked With
Diane Jobin
September 22, 2016

"Best dealer in town!"

- Kim Pelletier 360

Je recommande à tout ceux qui se cherche un véhicule! Super endroit et super équipe! Le service à la clientèle avant, pendant et après la vente est excellent!

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Recommend Dealer
Yes
Employees Worked With
Jimmy
November 29, 2015

"Horrible service"

- Optima

All nice when you want to buy a car but when it comes to warranty service they are full of crap! Looking for another dealer to service my car! Always got my car back dirty and full of grease...

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Recommend Dealer
No
Employees Worked With
Bogus
1
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