I bought a used car from Lallier Kia Laval last month. During the test drive, I could tell the brakes were worn out. So when I bought it, I also accepted their offer for a "reconditionning". They are supposed to inspect everything, like the brakes, the wipers, etc., and replace the parts that are faulty or show too much wear and tear. The car didn't have a safety kit either (to fill up a flat tire), so I was also assured that I would get one with the "reconditionning" (reconditionnement, in french).
When I came to pick the car up, I needed it the next morning, and it was late (18:30).
There was a cap missing on the car battery. They hadn't given me a safety kit, as they had promised. The brakes hadn't been changed. I asked for the inspection report, but I was told they "couldn't print it" at the moment. I was promised it would be sent to me the very next day, which - you guessed it - never happened. It's obvious the brakes hadden't even been inspected: when I had them checked, the pads were barely 1mm thick. It was dangerous to use that car. I was furious, but had to leave with the car and try to get everything I was owed later. Plus, the sales rep couldn't do anything about any of this anyway.
It took one month of calling everyone I could over there to get what I was owed. I would tell the sales rep, and my complaint would go nowhere. I would ask the service department, and the same thing would happen. Everytime, the same "director" of used cars (Guyaume Dubreuil) seemed to receive my complaint, and do absolutely nothing about it, probably hoping I'd just give up. I felt like a Kafka novel.
That seems to be their M.O. : when you talk to someone, they can never do anything about your problem themselves, so they promise they'll talk to whoever's in charge. But the person in charge seems to have as a sole purpose to make it as COMPLICATED as possible, in order (probably) to lower their costs. I'm still angry just typing this.
For the last month, I have felt insulted, frustrated, discouraged... I truly wish I never have to deal with anyone there, and I definitely wouldn't recommend anyone buy from them.