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Spinelli Kia

2.9

4 Lifetime Reviews

4463 Sources Blvd, Pierrefonds-Roxboro, Quebec H8Y 3C1 Directions
Sales: (514) 694-2220

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4 Reviews of Spinelli Kia

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August 28, 2019

"Employee in body shop very odd behaviour"

- The Non coming back

I went today to leave my car for repair at KIA Spinellu on Des Sources. . I met the responsable. He filled document and asked me for my credit card, I gave it to him, then I saw him copying all the credit card number on his sheet as well as the 3 digit numbers. I told him why putting these information on paper", a strange answer from him saying "what's the difference if it was on the system", I told him that any person from the department or outside can use these numbers. His answer was that's the way, if not happy go complain. Minutes later he started to fill a sheet for renting me a car for over 15 minutes, then we went to the car and checked around and gave me the Keyes and he left, just starting the car, he opened the door, took the key (remote activation) without permission and tells me "I'll call Discount to rent you another car because this one is reserved to another person!" I told him so why I spent time uselessly because you are unorganized and in same time you were aware about my rental for over 2 weeks and even more than that the rental paper was having already my information before I arrive. Bizarre attitude from him. So he called Discount to pick me up and rent me a car. Meanwhile waiting I asked him to write "Cancel" on the signed paper. He answered "I cut it and put it in the garbage". I asked him to show it to me, he pulled it from his garbage one piece, SO HE IS LYING TO Me AGAIN, I told him howcome is not cut? I asked him to cancel it and give me a copy. HE Refused. I told him I'll go to your manager. I went to his manager lady and explained what happened, she went to him asking for that paper, he told her that it's with the other employee, AND BY MAGIC THE PAPER WRITTEN ON IT CANCELLED. My opinion an employee like that LYING AND DOESN'T CARE ABOUT THE CUSTOMERS AND ALWAYS SAYING IT NOT HAPPY COMPLAINB, one like him is in the wrong place, or probably it's me who went to a wrong dealer place. I spent 60 more minutes to go to Discount, and redo all papers, Discount Des Sources were really professional and very gentle and even much younger than that employee.

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Recommend Dealer
No
Employees Worked With
Paul Venturi
Aug 30, 2019 -

Spinelli Kia responded

Thank you for your comments. I will be in contact with the manager at Spinelli Kia body shop to see how we can correct this in the future. We appreciate your feedback as this will help us improve our customer service.

June 04, 2019

"Boland"

- Katherine 1660

We had a great experience dealing with Spinelli from the pre purchase, pick up and especially after purchase customer service. We could not have been treated better and love our new car.

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Recommend Dealer
Yes
Employees Worked With
Stephan Valois
Jun 04, 2019 -

Spinelli Kia responded

Thank you for your postive review Katherine! We are happy to hear that you received a great experience with our sales team. Congratulations on your new vehicle!

July 31, 2018

"Great Service!"

- Maxdb

All the staff was really great from beginning to end! Love my new Kia Soul! First service was also very smooth, didn't wait too long.

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Recommend Dealer
Yes
Employees Worked With
Georges
February 12, 2018

"just awful!!!!"

- Sammy

Very disrespectful staff and managers, extremely unprofessional and would rip you off 3000$ extra and fight you if you ask questions, definitely not going back even if it’s the last dealer on earth I’m still complaining straight to Kia and if I don’t get an apology I will sue!!!

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Recommend Dealer
No
Employees Worked With
Renzo?!/ georgy
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