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2020 Kia Soul EX purchase - Joy Lynn
This is the second vehicle I have purchased from Straightline Kia. From the moment you walk through the door you are treated like family!
I appreciate that the team gives you time to look at the vehicles without pouncing on you for the sale.
I am handicapped so selecting a vehicle can be tricky for me. With Sharon's assistance I was able to get into a vehicle that is safe and easy for me to get in and out of. The patience and understanding that Sharon showed me was greatly appreciated! I would highly recommend seeing Sharon if you're looking to purchase a new vehicle.
Cody, in finance, is also very patient and willing to answer any questions you may have.
I also appreciated that Mike, the Sales Manager took the time to meet with me and assure me that the Kia Team are there to assist me with any questions or concerns I may have.
As far as the new design of the 2020 Kia Soul EX goes, the design changes are fantastic! The new design is sleek and pleasing to the eye. It is far roomier than my old Soul. Far easier to get in and out of. The navigation system, lane assist and blind spot monitoring are great too. It certainly does keep you safer on the road. I love the large display screen too. Overall, the new design is fantastic news!
Top Reviewed Specialists At This Dealership
General Sales Manager
Amazing service - j.ppaterson
Ive bought many vehicles. This purchase was by far the BEST and EASIEST experience ive ever had. Exceeded my expectations of finding me a vehicle that met my every and exact need. If you need a vehicle go see Anthony Adeniken at Kia South
Amazing Experience - Kbodewitz
We dealt with Mike and Brandon and had a wonderful experience. All the staff here treated us great and we are very excited for our new purchase! Would highly recommend.
Horrible - Carson
If your considering buying from North Edmonton Kia, do yourself a huge favour and go elsewhere. You’ll save a lot of time, cash and headache. Absolutely horrible to deal with. Lesson learned. Once the deal is done your nothing but money in their pockets. They got what they want, in the end that’s all that matters!
We found what we were looking for. - Hatg
We visited other Kia dealerships before came to this one and they didn’t have what we were looking for and trying to sell us whatever they got instead. We drove further down wishing to find the right one here. Sales person was very friendly and kind and full filled our wishes.
Final conclusion was excellent. - Samcan
I found that Kim Gebran & staff at Pre-Owned Kia
We’re truthfull & Kim as the Sales manager made sure everything was done one step above and beyond what I expected!!
I would recommend anyone who is seeking a pre-own vechicle to give this team a chance to find what you are looking for. They found me a great truck.
Car service - Sebastian
I’ve been servicing my 2011 Kia Optima for 3 years now. Quality of work performed and the friendly falks there were the reasons I kept going back to them. Recommend anyone to do the same.
Run Far, Run Fast! - Black Jeep of the Family
I purchased a Jeep August 10, 2018 on the condition that items noted on the Mechanical Fitness Assessment were looked after by Northland’s service department.
One condition was to put on new tires as the ones on it were tread-bare and one leaked. They kept making excuses and then some fool named Chad called me at home to say that “it’s a 4x4 – you don’t need tread”. Really? I beg to differ with you Chad, you obviously don’t know anything about vehicles or tires.
The Service department ordered wrong parts, but hey, what’s another week to wait. Vehicle goes in to have rear brakes done, but when returned, brakes are not done.
Fast forward to September, work is still not done so I submitted a complaint to AMVIC. Once AMVIC was involved, Northland was eager to get the complaint closed and arranged to do the work. When I eventually got my vehicle back, I believed they had done the work, and I signed off on the complaint. They were to do the back brakes and check/reset the ebrake. Shortly after the ebrake started to malfunction again, so I took it to my own mechanic who indicated that the ebrake components were completely seized, requiring replacement of the ebrake shoes and levers. He said that since Northland replaced the pads and rotors, there is no way they didn’t see what was happening with the ebrake shoes and levers.
Also on the MFA it was indicated that there were a couple of ‘sweats’ and Northland assured me these were nothing to be concerned with. My mechanic indicated that the problem was much bigger than a couple of ‘sweats’ – the oil filter housing was leaking at the seals. He said that any ‘professional’ mechanic would have seen the housing reservoir overflowing – and the oil was running down the back of the motor directly onto the exhaust, a definite fire hazard. He suggested that Northland knew of the problem, but didn’t want to put the money in to fix it, so they passed it off on the MFA as a couple of ‘sweats’. I paid $1,244 to have these issues fixed properly, by a qualified mechanic. I contacted Northland and was told they are not willing to do anything further for me. I contacted the BBB and Northland has chosen not to respond to them.
Based on my entire Northland experience, I rate them zero stars – not because they are a service department nightmare, not because the salesman forged my signature on the Carproof Report and ‘forgot’ to do the registration, not because I had to struggle with them for almost 2 months to do the work they were accountable for; but because they are untrustworthy. They are the epitome of a shady dealership and they will lie to your face. All they want is your money. After they have your money, they don’t give a rats xxx about you or the vehicle they sold you.
Long Day - Grumpy
Had our sportage in for a command start installed and a service. Dropped it off a 9 am and was not ready until 5pm. No reason it should of taken that long. We also waited an hour for pick up from shuttle. Grande Prairie is not that big, after pick up we were back at the dealership in 15 min. Very dissatisfied with the day.
terrible experience - bill
Worst experience with a dealership in all of Lethbridge, Found out why it was rated lowest Kia dealership in all of Alberta. Too bad because love the vehicle.
Great Dealership - Gabby
Was great working with Josh was very helpful in every aspect of our dealing with him and the rest of his team. Found me the perfect car
An accessory was included as part of the deal to buy the... - castrl
An accessory was included as part of the deal to buy the car. When the time came to have the accessory installed, the dealership tried to get away with offering something far cheaper and not as agreed. After multiple arguments it turned out that the dealer principal didn't even know what he was talking about!! He seemed more interested in saying "no" and trying to save money rather than living up to the agreement and trying to satisfy a customer. Total price of the accessory, $100.