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Awesome experience !! - ashleyhowarth
I would highly recommend Straightline Kia. Customer service was great and Darren was nothing less then amazing to deal with! He was very thorough and knowledgeable. I never felt pressured at all like I have in other dealerships. Thanks again!
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General Sales Manager
Great Experience - J&P Sportage:)
A very non-pressured and positive experience. We dealt exclusively with Victor Adebiyi. He is professional, informed and works hard to make his customers happy. We purchsed a 2020 Sportage - if you want to be treated with respect - and deal with a genuinely sincere person - go see Victor!!! Thank you to the whole staff - we are very happy with our decision.
Fantastic - Tracey
Dylan was an awesome salesperson in showing me all of the features of my new SUV.
He worked with me to meet the budget our family has for a vehicle.
I have always driven a KIA and cannot say enough about this company and the service. This dealership in particular is awesome.
My parents are now considering going with a KIA vehicle. Hopefully soon all of everyone I know will be proud KIA owners like me.
Disappointed - King
We set an appt for detailing so we could get it in while on holidays. Went away for first part of holiday came back dropped off car and were called and told that appt was not relayed to detailing so couldn’t do it that day. Was offered 15%off if we came back but we’re not able to reschedule a suitable day because we were both back to work and not able to get the car in. We were able to get it done at SouthTrail Kia while still on holiday.We understand things happen. But really inconvenient for us. We realize that detailing is out of service aspect and we have not had any issues with regular service on any Kia vehicle we have had.
The worst experience of my life - yes I got screwed 123
I'm still having nightmares after dealing with these guys. BE AWARE, don't sign anything or give them your money until you get absolutely everything you need otherwise there is no going back and you can say goodbye to what you were promised! Totally unprofessional, classless high pressure sales with zero service. Not only that they were not flexible on their pricing, they also were unfair on my trade-in. In addition very ignorant about the existing body damage and even more so when more issues surfaced within the first week of delivery. I was practically called a lier and shown the door. The salesman was decent but had no say whatsoever, it was all dictated by the manager who is a real high pressure sneak. Also the financing leaves a lot to wish for. Documents and signatures were missed. After rushing me in to get it finalized the vehicle wasn't even ready for delivery. I had to wait an hour before being able to drive off. After all was said and done they were even too cheap to put a full tank of gas in. I was warned but I really wanted the car so they had me by the xxxxx and afterwords offered not even a single word of apology for all the screw ups and emotional stress they caused. A very bad establishment, be sharp and aware if you absolutely must deal with them.
Long Day - Grumpy
Had our sportage in for a command start installed and a service. Dropped it off a 9 am and was not ready until 5pm. No reason it should of taken that long. We also waited an hour for pick up from shuttle. Grande Prairie is not that big, after pick up we were back at the dealership in 15 min. Very dissatisfied with the day.
Amazing experience - Mona 369
Jade Siffledeen worked hard to find me the exact vehicle that I needed and wanted. I love my Kia Sorento and would come back to Sherwood Park Kia any day.
Felt there was unfair disclosure. - BSG
There were some items that left us feeling duped by the dealership after already having gone down the vehicle negotiation process. The salesman seemed like a good guy but lacked experience and knowledge about the vehicle. Our real concern came after having signed papers for the purchase of a Kia Sorento we found out we were only going to be provided with one key. When we asked the dealership to provide a second key we were told they would not and the price for a second key would be $670.00. There was also no owners manual in the glove box and again they would not provide one. They did print off 500 pages of a PDF manual - that doesn't fit the glove box. Finally the vehicle was not washed on the outside. And inside the vehicle was only a partial cleaning. We found dirty napkins and nacho chips under the seats. Not sure if the dealership wants there nacho chips back. I would not recommend Kia Lethbridge.
Not respect law - Patlas1*
The dealer Kia has changed the price I have the picture of the truck at 39588, he told me that several people interested and he reserved me with a deposit what I did. After being accepted for the credit he told me that the price of the truck had changed to 43199.00. wow really not professional. A chance I have pictures of everything he wrote to me and the picture posted on the web. I will send everything to Amvic and the owner because I do not think he knows. He will have other people who will explain to him the laws of Canada. The seller gave me a good service except that the company did not respect these commitments. I lost my time for a lack of professionalism.
An accessory was included as part of the deal to buy the... - castrl
An accessory was included as part of the deal to buy the car. When the time came to have the accessory installed, the dealership tried to get away with offering something far cheaper and not as agreed. After multiple arguments it turned out that the dealer principal didn't even know what he was talking about!! He seemed more interested in saying "no" and trying to save money rather than living up to the agreement and trying to satisfy a customer. Total price of the accessory, $100.
Financial Services Manager