Run Far, Run Fast! - Black Jeep of the Family
I purchased a Jeep August 10, 2018 on the condition that items noted on the Mechanical Fitness Assessment were looked after by Northland’s service department.
One condition was to put on new tires as the ones on it were tread-bare and one leaked. They kept making excuses and then some fool named Chad called me at home to say that “it’s a 4x4 – you don’t need tread”. Really? I beg to differ with you Chad, you obviously don’t know anything about vehicles or tires.
The Service department ordered wrong parts, but hey, what’s another week to wait. Vehicle goes in to have rear brakes done, but when returned, brakes are not done.
Fast forward to September, work is still not done so I submitted a complaint to AMVIC. Once AMVIC was involved, Northland was eager to get the complaint closed and arranged to do the work. When I eventually got my vehicle back, I believed they had done the work, and I signed off on the complaint. They were to do the back brakes and check/reset the ebrake. Shortly after the ebrake started to malfunction again, so I took it to my own mechanic who indicated that the ebrake components were completely seized, requiring replacement of the ebrake shoes and levers. He said that since Northland replaced the pads and rotors, there is no way they didn’t see what was happening with the ebrake shoes and levers.
Also on the MFA it was indicated that there were a couple of ‘sweats’ and Northland assured me these were nothing to be concerned with. My mechanic indicated that the problem was much bigger than a couple of ‘sweats’ – the oil filter housing was leaking at the seals. He said that any ‘professional’ mechanic would have seen the housing reservoir overflowing – and the oil was running down the back of the motor directly onto the exhaust, a definite fire hazard. He suggested that Northland knew of the problem, but didn’t want to put the money in to fix it, so they passed it off on the MFA as a couple of ‘sweats’. I paid $1,244 to have these issues fixed properly, by a qualified mechanic. I contacted Northland and was told they are not willing to do anything further for me. I contacted the BBB and Northland has chosen not to respond to them.
Based on my entire Northland experience, I rate them zero stars – not because they are a service department nightmare, not because the salesman forged my signature on the Carproof Report and ‘forgot’ to do the registration, not because I had to struggle with them for almost 2 months to do the work they were accountable for; but because they are untrustworthy. They are the epitome of a shady dealership and they will lie to your face. All they want is your money. After they have your money, they don’t give a rats xxx about you or the vehicle they sold you.
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