"One of the worst experiences ever "
- Jagmol Bal
I recently bought a used car from Go Kia south, the customer service I received was horrible...this team only cares about selling the vehicle they are not interested in helping you after. On the second day of taking my vehicle home the engine light and also the airbag light starting showing...I called the dealership and texted the sales consultant I dealt with and no one got back to me.(Kingsley)...Another thing I noticed was one of the tires was missing a lug but...this was a huge safety concern for me...but Kingsley never replied.At the beginning of my purchase they told my I was going to be getting a referral cheque for bring them business...but that was also a lie...In conclusion I would not recommend anyone buy from these guys..terrible experience.
Employees Worked With
"Lacks the ambition to diagnose more difficult repairs"
To put a long story short, I don't have faith in the technicians at this dealership nor their management to escalate issues as required at actually resolve issues. If you have anything other than easy known fixes, this is not the dealer to go to since they will not put in any effort to actually run a proper diagnostics to actually get to the bottom of the problem, at least now when under warranty. This might be a different story when performing repairs outside of warranty since they can charge all their diagnostic hours to the customer. I can make this statement because I have an issue with my vehicle that many other dealerships in Canada and the USA are working hard to fix under warranty for other customers, but Go Kia is one of the dealers that just calls the issue "normal" when they are well aware of the problem and have acknowledged that it exists. I don't know why other dealers will work so hard and go the extra mile for their customers to fix issues like these, but Go Kia South will not. If I had any form of resolution, I would be writing a five star review right now, it just really sucks buying a poor quality new car with a 5 year warranty, and you can't get problems fixed, making the warranty feel rather useless. I wouldn't be paying monthly for a used car, just saying.
wanted to give less than one star. This place is dishonest. Bunch of con artists. I got tricked into making a $1,000 security deposit to secure the deal which I thought would be refunded when the deal was finalized on a new car purchase I can't get them to refund it. They don't have email addresses to contact them and they don't call back. I went against my instincts, was going to walk out after the first hour negotiating the deal but made a huge mistake trusting these guys.
Employees Worked With