If you are going to purchase or have work done at this facility ensure it is in writing, don't agree to purchase anything without all Terms & Conditions, check the purchase paperwork to ensure rates/numbers are correct (mine had to be changed twice and at one point I was told, "it's only $200, it must just be how our system calculates the GST"), verify work completed in service/paperwork correctly reflects work completed/service performed, know you rights as a consumer (check the Consumer Protection Act), and if you are unsure or uncomfortable with anything reach out to AMVIC - they can advise and may be able to assist (even after the fact).
I have had the most drawn out sales and delivery experience at this dealership and am beyond disappointed in their customer service following delivery. I test drove a vehicle and moved forward with the purchase, all purchase paperwork was completed the same day and the vehicle was scheduled BY THE DEALER for delivery the following day (of which they were also to handle the registration as I was informed in the Finance office/signed appropriate paperwork). The following day I receive a text from the sales person stating that one of the accessories to be included as part of the sale and the winter rims I selected were not in stock. I was offered a lesser rim option that was in their inventory which I refused and we re-scheduled delivery for two weeks later. The dealer insisted on a delivery time of 4pm on a Saturday, I can only assume this is for one of the following reasons: 1) they do not have parts in stock that are part of the deal and at that late of time there would be no one in parts or service to confirm/discuss with or 2) it is not best outdoor lighting and therefore you may miss/overlook defects on the vehicle. I corresponded with the sales person two days in advance to confirm the vehicle would be ready and was told another accessory (sold as part of THEIR "Alberta Prep Package") would not be available. When I arrived for delivery, it was immediately noticed that the wheels installed were not the correct size, there was a deep scratch on the hood and when checking odometer the vehicle had been driven 57 kilometers (unauthorized following purchase - this is FAR in excess of what a PDI would require and an explanation has not been given to date). Again, we set up another delivery date two weeks future; I sent a follow-up email outlining my expectations - the registration was taken care of AFTER that correspondence (5 days following the SECOND scheduled delivery). I did finally take delivery of the vehicle almost one month after purchase (paying the financing and insurance for the whole period in addition to lessening service time for Roadside, UVO, Satellite Radio). I noticed that the scratch had not been removed and was not interested in having someone at the dealer make another attempt as they clearly could not achieve the desired result. Two days (and approximately 20km) later I took the vehicle in for paint protection (not dealer provided), it was noted in the pre-work inspection that the vehicle had minor surface scratching over various panels with ADDITIONAL DAMAGE in the form of polish marks and etched water spots due to the attempted scratch removal. I had the paint correction completed at the facility where the paint protection was being applied. I approached the dealership about reimbursement and/or submitting a warranty claim as the surface should not have been in the condition it was at time of delivery (which was confirmed and documented by the paint correction personnel). I was initially told by the sales manager, "I have done enough on this vehicle" and offered $100 as that is their "cost" for a full vehicle power polish. The dealer has now refused to submit a warranty claim - which I was blatantly lied to and told via email "I would be more than happy to submit a claim". I have had to follow up every step of this purchase, delivery and regarding paint correction even going so far as to contact Kia Canada.