Awful. I should have wrote this review back when I lived out in Edmonton, but seeing as how they kept calling me, and have the AUDACITY to upsell me a NEW car...
I feel disrespected. Let me tell you why.
Back in 2018, I bought a silver 2009 Chevrolet Impala, with around 140,000KM.
The sales agent was great! Unfortunately, he left shortly after this all occurred. He was the only one to truly demonstrate empathy in this matter.
Because as soon as it went to finance, thats when our first problem happened. They told me to sign some documents, including one for the warranty. I thought it was for the limited one, that COMES with the car.
What he did not explain, that it was for an EXTENDED WARRANTY. I never once asked for it, nor did he say it was for the extended one. He said, and I quote "Sign here, for the warranty"
I made the foolish mistake of signing, and not checking since it was late at night and closing soon.
So the car went from being financed from $5999 to over 10 THOUSAND DOLLARS!
After a HUGE battle with them, they agreed to take it off.
But it only gets WORSE.
THEN, the car had to be brought in for service. Why you ask? Well, because I got a call one day, saying they "accidentally" sold it to me with a bad tie rod, and for liability reasons- it needed to be repaired.
So I did. They gave me a loaner car and it was fixed shortly after.
But it gets WORSE once again, as while driving down the road the transmission EXPLODED, literally shredding 3rd and 4th gears. The car keep in mind, wasnt even owned for even ONE MONTH.
So I had CAA tow it to them. Then came the battle with management.
And basically, they wanted $3000 to repair it, despite no negligence on my part, the car wasn't even owned for 3 weeks and blamed me for cancelling the extended warranty!
Thats when I got lucky. My step dad, who worked at GoAuto in the early 2010s, knew the now-CEO Jared, and after getting in contact with him at corporate, you can believe their little xxxx attitudes changed, and they suddenly wanted to be helpful. Sadly most people don't have those connections, and would be OUT of money, as I've noticed on recent reviews.
But guess what? The transmission broke not once, not twice but THREE TIMES.
They gave me loaner cars, but that started to become pretty xxxxing useless, especially when they called me to bring them back early several times, because they "sold" the loaners, and made me take time out of MY day, and gas money, just to put me in another loaner.
I went back and forth to GoKia during this ordeal, probably close to over 14 times.
That is UNACCEPTABLE. But the final slap in the face? Was the phone calls, they left later that year and in 2019- asking me how the car was doing, and that they had a "special offer" if I wanted to get a new vehicle.
I am gritting my teeth across the country, still furious their service department is getting such low reviews. You guys learned NOTHING.
Corporate should have shut down this location, or at the very least fired the finance and the mechanics there. I mean by the time everything was over.. They did spend over $10,000 fixing a $5000 car 🤦♀️🤦♀️🤦♀️
If you buy from these people? Get them on video tape in case they try anything funny. Because they WILL use EVERY loophole possible, to finesse customers.