We looked for a specific used car and purchased it from North Edmonton Kia. Used is the key word here. We had tried over 7 different vehicles, but they don't make this model any more, so it was a used vehicle. Every single dealership that we spoke to charged for the vehicle and GST, nothing else. But at North Edmonton Kia they dinged us an extra $499 for services and options that we didn't want, need, or were already part of the vehicle. We looked at the original quote that Chris S sent us and saw the price + GST, but nothing about the extra $499. We drove in from out of Edmonton to purchase this vehicle, we are not going to drive to North Edmonton Kia for an oil change, duh. We paid $499 extra so that we could sign that we declined all the extras. Unpleasant surprise.
To be clear, the extras were services in Edmonton. We live in Calgary, driving for service to Edmonton is not reasonable. We stated this when we declined, but are still frosted about this extra.
We were also promised 2 keys. But, that didn't happen, so now we're out nearly $500 to buy another key because our key has to be programmed. Since we were told that there were 2 keys we bought a steering wheel lock in case the other key showed up, another extra that we had to do because of the bad communication.
We bought the car because it was odourless, but it wasn't - they cleaned it with Armour All,, I know because I slid on it, it was wet and slick when we got into the car to leave. We had to leave the car to air out because it stunk so badly. It stunk on the drive back. Both Chris and I had mentioned reactive airways and the reason we needed a no scent car.
Thoughtless, non-responsive, unnecessary extra and hidden fees; I would never recommend this dealership.