" Andy Lam our salesman and Fred Bailey our sales manager listened to my needs and delivered. I was in for service with a lease expiring in March and my inquiries led to a new lease.
So I bring my 2002 X5 for a recall. Only the mech key was working and I made them aware that the doors do not lock as I don't use the FOB key and they asked that I leave that too.
For some unknown fact they drove the car to the bay and managed to lock the car. All of their techs could not open my car. On top of this they are charging me $187+ for their efforts and now I have to tow my car at my expense to my mechanic. SMH"