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Totally efficient!The Sales group were very informative... - awbcanada
The Sales group were very informative & the Service group were totally customer orientated.
Excellent work, clean environment, staff are friendly,... - Chte
Excellent work, clean environment, staff are friendly, and covid policy is clear and easy to follow.
So far I don’t have any problems. Everything is all good.... - Julie
So far I don’t have any problems. Everything is all good. Thank you BMW.@Burrard. I appreciate the way you deal Us. love it.
Awesome communication as I had many questions. All were... - cweinmaster
Awesome communication as I had many questions. All were answered in a very prompt manner.
BMW Victoria is absolutely the best, would highly... - falconsup
BMW Victoria is absolutely the best, would highly recommend to anyone looking for a top quality service experience.
Superb customer service and very knowledgeable advisor. A... - MLouie
Superb customer service and very knowledgeable advisor. A notification alert appeared suddenly while driving my 7yr old 428i xDrive; warning me about my brakes so I got concerned and called the closest BMW dealer to my location at the time. However, they could not book me an appointment for two weeks! I called Brian Jessel and they were able to get me in the very next morning at 7am. My advisor C.C. explained the repairs needed and provided an estimated of the cost and even set me up with a loaner car. I was able to pickup my vehicle as promised the next day and the repairs came in slightly under the estimated cost! I would highly recommend the Brian Jessel Service team to anyone looking to service or repair their BMW.
First impression is the only impression. Friendly folks... - Grant Good
First impression is the only impression. Friendly folks in sales not applying pressure but offering support as needed.
I felt like Royalty - Ric
We (my wife and I) were starting a preliminary search for a good used vehicle. To be honest I didn't think I'd find one. This was the third car we looked at and were a little unsure about how we would be treated it being a BMW dealership and all. A Fell named Zack came out and showed us everything we could possibly want to see on this car. Zack's wheel house is BMW's and Mini's I was thinking. It turns out he was knowledgable on the car we were looking at too. One the one question he didn't know absolutely he checked. After a really nice test drive with the poor guy (Zack) being stuffed in a rear seat that might be considered roomy for a Pomeranian, we chatted a bit on pricing and such. Peter came over and chatted with us a bit too. No pressure or anything. There were some valid facts they showed us that matched our previous research. Within a day we decided to buy it. There is another Zack (Business/finance) that helped us make an informed choice on coverage etc.. I have put a tank of gas through it already, all on excellent roads with a combination of surfaces, kinks and hills.
I really like this car and rank it higher than I thought I would.
This was much more than buying a car, this was an elevated car buying experience!
Amazing products and knowledgable, professional people!
Shout outs to Zack (Sales), Peter (Sales) and Zack Business/finance