Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
I felt like Royalty - Ric
We (my wife and I) were starting a preliminary search for a good used vehicle. To be honest I didn't think I'd find one. This was the third car we looked at and were a little unsure about how we would be treated it being a BMW dealership and all. A Fell named Zack came out and showed us everything we could possibly want to see on this car. Zack's wheel house is BMW's and Mini's I was thinking. It turns out he was knowledgable on the car we were looking at too. One the one question he didn't know absolutely he checked. After a really nice test drive with the poor guy (Zack) being stuffed in a rear seat that might be considered roomy for a Pomeranian, we chatted a bit on pricing and such. Peter came over and chatted with us a bit too. No pressure or anything. There were some valid facts they showed us that matched our previous research. Within a day we decided to buy it. There is another Zack (Business/finance) that helped us make an informed choice on coverage etc.. I have put a tank of gas through it already, all on excellent roads with a combination of surfaces, kinks and hills.
I really like this car and rank it higher than I thought I would.
This was much more than buying a car, this was an elevated car buying experience!
Amazing products and knowledgable, professional people!
Shout outs to Zack (Sales), Peter (Sales) and Zack Business/finance
Just some small motor parts - Emmet
I phoned the parts department on Monday to see if they had or could get a small motor part and was pleasently surprised to hear that although they did not have it in stock, it would be onsite next day. I recieved a call to say the parts came in on Tuesday morning, and went to collect them.
The staff were very pleasent, professional and efficient.
I told my kids, if I were to seek work in customer service, thats the place I would like to be.
Such a pleasent experience.
BUYERS BEWARE! BUYING USED CARS - UNHAPPY BMW USED CAR EXPERIENCE
RECENTLY BOUGHT A USED 6 series CAR FROM THEM. LEARNT A BIG LESSON WHICH IS WHY I AM SHARING IT HERE.
CHECK CHECK & CHECK THE USED CAR THOROUGHLY THAT YOU INTEND TO BUY. STATE DOWN ALL SCRATCHES, DENTS, ETC ON THE SALES ORDER/OFFER. IF YOU MISSED ANY DEFECTS AND DIDNT STATE ON THE SALES ORDER, ITS YOUR RESPONSIBILITY. THEY WILL NOT TELL YOU THAT “OH, YOU MISSED OUT THIS SCRATCH ETC”. THEY WILL NOT FIX THOSE DEFECTS THAT YOU MISSED AND NOTICED LATER. So, CHECK THE CAR VERY THOROUGHLY!!!
MY next car is with Lawrence AGAIN - Kelly Lee
I first went to Mercedes- Benz in Kelowna and BMW after. We couldn't decide on whether we go for Benz or BMW until we met Lawrence. He was so welcomed and did not hesitated to answer on any of our questions. He was super-friendly and had lots of knowledge on BMW, made us falling in love in BMW. We decided on BMW mostly because of him and made us amazing deal. He was super chill that I wasn't afraid to ask any dumb question or to clear few things up. The process of purchasing was smoother than any before. Thank you Thank you Thank you and Thank you BMW for hired this amazing person.
Ripoff service department - BMWneveragain
Beware of the service department.
They will rip you off charging you for items covered by warranty.
On top of the extremely poor customer service.
Stay clear of this dealership!!!
Great customer service from Aaron! - Jeffs
Aaron always goes to extra lengths to ensure my customer needs are met. Today he assessed some front end side-swiping damage from a car that hit me. He then got some cleaning agents and cloth and starting cleaning the black marring on the finish, despite being dressed in a suit! He let me take over the cleaning ( at my request) but waited till I finished. If that wasn’t enough, he then offered to go get some touch up paint for the scratches that went below the surface, and proceeded to apply the paint. When he was finished, he gave me the touch up paint to keep!!
All if this was done free of charge!!
Aaron, thank you for your outstanding customer service!
Excellent Sales & Service!!!! - Tracey
Recently purchased a vehicle from BMW Victoria.. Spoke with Isaac Nyack in sales. He was very helpful, was very knowledgeable about the vehicle. Isaac, along with other staff members at BMW Victoria, made my buying experience a pleasure.
I needed a tweak of the speaker sound quality... Again, with the help of Isaac, the service department fixed the problem quickly.
I have been very pleased with the sales & service quality at BMW Victoria... If you are looking to buy a new or used BMW.... call Isaac Nyack. He is one of the best sales people I've ever dealt with...