I am not trying to turn this into a public manner, but I was EXTREMELY disappointed with this “Ultimate” BMW dealership. I have been their loyal customer for almost 4 years. I go back to do service and maintenance every year and being satisfied until the most recent visit. (I mean their customer service is world class and they have a nice lounge for you to get your job done while away from the office) I check the report every time after they did a “World Class” inspection and see any caution I need to be aware of. I compared to my last report they provided to me, and see the brake lining thickness has been increased while I haven’t got my brake pad changed since day one I got my car. I purposely raise up this issue before the service to the Service Advisor – Hossein. He told me he will take care of that. After waiting for three hours and he told me my brake pad is normal and nothing to be worried. I am happy, of course! Here the problem comes, by comparing to the last year report, the brake lining increase 2mm. I went back to the dealership another day, their Assistant Service Manager, Alex offered me help. After telling him my concern, his replied is” it is not accurate as it is only an estimation by human eye, and it is acceptable when this is a courtesy service.”
If you just consider that as a courtesy service, why border provide a “World Class” inspection to the customer? Why border even print out a report to your customer? They obviously don’t care the after-sales service. It is also UNBELIEVABLE that I would receive this kind of answer without even showing a little concern from a manager of them. They could be the best on selling cars, as they only concern how to get the car key into your pocket. But for sure not the best dealership and not providing “First Class” service which mentioned on their website!