This dealership is by far the worst in Greater Vancouver area in terms of customer service. LEO YANG is the sales rep that I feel angry towards even up until today. When I first visited the store, I was greeted by a receptionist and got assigned to Gurpaul Malhi. He is generally a nice guy, showed me what inventory they have in the computer and went on test drive with me on a 2 series that I was interested in. Then I went home to do some additional research and got my eyes on a 2016 X5. Although I called in to specifically book an appointment with Gurpaul as he was the person helping me the day before, he was not available for me at all when I arrived. I don't know how this can be called an appointment to be honest. Then he called over LEO, telling him to help me with my test drive. As soon as I finished my test drive, he was like "do you want to do a trade in today?". I said I am really interested in the car, but still need some time to think about it. Then he just lost interest in me completely and started saying "NO BUY NO TALK". HE DID NOT WANT ME TO SIT DOWN AND DISCUSS ABOUT THE CAR. HE TOLD ME WHEN IM READY TO PURCHASE, THAT IS WHEN WE CAN LOOK AT CAR DETAILS SUCH AS OPTIONS, CARFAX REPORT, PRICING etc. I asked him how much would it cost to replace 4 tires for the car since it has summer tires at the moment, he said "HOW WOULD I KNOW". Come on man, this is a basic question for a BMW sales. After he stared at me to force me to leave, I went home and began to think if I should engage Gurpaul again since potentially LEO is just not a good sales. So I texted Gurpaul and proposed to ask some questions on the car I test drove. He said he is not working the next day, and would get back to me if he decides to come in. NO SURPRISE, 3 days later, I did not get a single text or phone call back from him. I WAS REALLY INTERESTED IN THE CAR, BUT THE SALES PEOPLE AT AUTOWEST KEPT PUSHING ME AWAY. Now it is a week after my horrible experiences with Autowest BMW, I went to another BMW dealership in Vancouver and knocked down a deal on the spot. The car I agreed to buy is not better than the one I test drove at Autowest, however, the customer service I received is 1000% better. I strongly suggest everyone in Richmond or even Greater Vancouver Area to avoid going to Autowest BMW as they treat customers who don't want to buy on the spot like xxxx.