Let me share my experience with Kelowna BMW, you won’t believe it?
I retired last year and had always wanted to own a BMW X5. Never could afford a new one so I did my research and checked out a 2012 X5 35i M sport with 96,000kms. that they had on the lot.
Car was all I hoped it would be and I fell in love with it. It was my retirement gift to me. My salesman was “Joshua Meier” was straight up with me and it felt like I was talking with a good neighbor over the fence.
Took it home over night and the next day spoke with Sales Manager: “David Stratton.” I mentioned a concern I had regarding a possible exhaust problem with the car, which was tested and found to be intermittent. Problem was repaired on their nickel. Thanks Dave.
Bought the car late January this year for $30,000.00 taxes in.
Took it on it’s first long trip to Nanaimo just before the July long weekend this year. Trip down was a pleasure, great driving experience. On the way home on the connector I lost power going up a hill at 130 kph and to my great surprise I noted the engine had shut off and the transmission was in neutral. Fortunately I was able to coast into the truck brake check stop area above Brenda Mines hill. Put the car in park and hit the start button. Smoke began to pour out from under the hood. Smelled like an electrical fire. Great! In the middle of nowhere, no cell phone. Another story.
Got car towed to Kelowna BMW and they had a look. Phone call next day from BMW Service Advisor: “Nick Crowder” advising the engine had a catastrophic internal mechanical failure and had seized. Tough call. My options at the moment were: $30.000.00 for a new engine, $18,000.00 for used engine with 88,000kms from who knows where or sell it for scrap $6,000.00.
I was physically sick about it!
Went down to Kelowna BMW the next day to speak with David looking for advice on any other options to sell the car? Dave was genuinely concerned about my situation and offered me some suggestions. Left message for Service Manager: “ Rob Blackwell” to call me.
Rob called me the next day and indicated he was aware of my situation and would make a: “Good Will Warranty” application on my behalf to BMW North America. (I was of course without any warranty having expired long ago.) He was, I believed, sincerely sympathetic to the mess I was in, cautioned me that he could not make any promises, but would give it try. Rob would get back to me within 3 days with an answer, either way.
3 days later I was advised by Nick that BMW had approved the application!!
The engine would be replaced with a brand new one from BMW at no cost me, parts and labour included! CAN YOU BELIEVE THAT!!!!!!!
I picked it up yesterday. Wow!!
In a day and age where it seems car dealers do their best to avoid warranty coverage with the old: “you’re a day late and dollar short” attitude, I can only say that the people at Kelowna BMW really do care and they stand behind their product line, including pre-owned.
As you can image I am very grateful, words fail me. Thanks to everyone at Kelowna BMW who were involved. Thanks "Barry Lachuk" (the mechanic in the shop) and BMWNA.
To those of you thinking about a BMW……… would you consider buying a car from this dealer?