The BMW Store

Neil Shah is the reason I enjoy buying a car. He is very knowledgeable, and always chooses the perfect car for me. I enjoy driving every day in rain, snow, and good weather because my car is beau He is very knowledgeable, and always chooses the perfect car for me. I enjoy driving every day in rain, snow, and good weather because my car is beautiful and I am treated so well by Neil every few years. More

Neil Shah is my family go to BMW salesperson, he was always professional, knowledgeable, no high pressure sales or upselling. I highly recommend him if you are looking for a trustworthy and dedicated c always professional, knowledgeable, no high pressure sales or upselling. I highly recommend him if you are looking for a trustworthy and dedicated car salesman. More

I purchased a used car from this dealership and, unfortunately, left feeling deeply disappointed—specifically due to my experience with one of the sales representatives, Hamid Paydar. While the f unfortunately, left feeling deeply disappointed—specifically due to my experience with one of the sales representatives, Hamid Paydar. While the front desk staff were friendly and the dealership itself seemed presentable, the sales process quickly became frustrating. Throughout negotiations, Hamid repeatedly misled me. He made several claims about including extras for “free,” such as a full tank of gas and a dealership detail, which I later discovered were actually costs passed on to me—despite prior written communication that these would be complimentary. One of the most concerning moments was when he offered what he claimed was a $1,200 multi-coat ceramic coating for just $400, presenting it as a special deal to help close the sale since he couldn’t move on the sticker price. Only during the paperwork did I learn that what I was actually getting was the basic $600 coating—not what was promised. I understand that salespeople have quotas and margins, but there’s a line between negotiation and dishonesty. In this case, it felt like that line was repeatedly crossed. To make matters worse, the manager I dealt with was also dismissive and condescending, adding to the overall poor experience. Ultimately, I found Hamid’s conduct to be deceptive and untrustworthy. I would strongly advise others to exercise caution if considering a purchase from him or this dealership. More

It was a great experience once again. I'm a repeat customer here. Neil Sha gave me the best trade in value and made the whole experience a smooth and enjoyable one. I recommend dealing wi I'm a repeat customer here. Neil Sha gave me the best trade in value and made the whole experience a smooth and enjoyable one. I recommend dealing with Neil whenever you want to buy a vehicle here. More

It was smooth experience, everything was clear, price was good as well as the special interest rate was good as well as the special interest rate More

Great service with a smile. From the front of house to the service advisor and knowledgeable technician. From the front of house to the service advisor and knowledgeable technician. More

The representatives that I dealt with at The BMW Store were top notch, from sales to financing and licensing, addressing all my needs and any questions, and the product is great! were top notch, from sales to financing and licensing, addressing all my needs and any questions, and the product is great! More

Excellent service explained everything clearly and was great in arranging transportation to and from the shop great in arranging transportation to and from the shop More

I have been a loyal and satified customer since 2009. Very friendly and knowledgeable staff, Many thanks to Andrew MacKinnon and his latest prodigy Kyle. Very friendly and knowledgeable staff, Many thanks to Andrew MacKinnon and his latest prodigy Kyle. More

I brought my car at BMW Vancouver store few years ago. Since then the dealer always has given me the professinal and high quality service. I trust them. Since then the dealer always has given me the professinal and high quality service. I trust them. More