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Parkview is the best place to go for BMW, It has... - Buvi
Parkview is the best place to go for BMW, It has everything you need. Anthony has been an excellent and reliable staff out there to serve you better.
Top Reviewed Specialists At This Dealership
BMW Gold Sales Master
I had an extremely pleasant experience in purchasing my... - ali
I had an extremely pleasant experience in purchasing my new vehicle. The sales person, Alvin, was extremely friendly and patient in all of the deal steps.
Excellent service. A welcoming environment which makes... - ron.somai
Excellent service. A welcoming environment which makes you feel comfortable and appreciated. Service is done in a very timely manner to meet your schedule as promised.
Very good service. The valet option is very... - Richard
Very good service. The valet option is very convenient.
Maintenance was done as per request. Employees are very professional and easy to reach.
Work done on a timely basis
Dealing with Chris was the best car buying experience... - J
Dealing with Chris was the best car buying experience we’ve ever had, bar none! No BS, just honest, good service. Keep up the good work!
Such a trash dealership, maybe the worst BMW dealer in... - Antonio
Such a trash dealership, maybe the worst BMW dealer in GTA. Doing only the less, the sales manager Allen Lim never deal with customer’s complaint and is a price discriminator, says only provide good attitude to someone buying a new car. Felix tungsten is lack of basic education and respect to customers, making personal judgements and bad languages of customers in work related social media, and he is such a racist trying to avoid providing service to Indian customers. Write servers emails to complain, no response, no apologize until now. Again, these two ridiculous individuals overrated themselves and think they are as valuable as the BMW brand . That’s the funniest joke I ever heard in my life.
Oil change maintenance - Andre
The dealer contacted me notifying that was time for the 1st oil change and the process of scheduling was easy and accommodated my schedule - fast service request.
Very professional service from the time I brought the car, wait for the service, and received it back, washed and clean.
My overall experience was excellent.
Budds BMW dealership rocks! I had my car taken in for an... - email@example.com
Budds BMW dealership rocks! I had my car taken in for an oil service with the current Covid 19 protocols, I was delighted that Ms Cassandra managed to hook me with the appointment at short notice and my car is purring!
My experience with Clayton L'Heureux was excellent. He... - mpb54
My experience with Clayton L'Heureux was excellent. He walked me through the process and made the purchase of the car that much more easier. He was very patient with all my questions (this is my first BMW) and i highly recommend him for your next purchase.
We were considering three makes of vehicles and seven... - brucebowden
We were considering three makes of vehicles and seven models, switching after two Audi 4 cars that we had enjoyed. We had never looked at a BMW product before, but were intrigued by the X-1. Roy Milley created a comfortable, relaxed process and took care to understand our perspectives.. Roy followed up with answers on three occasions. When we were some distance apart, financially, he created a path that made the sale one that we might easily accept. Jason Kwan in Finance was friendly, (none of the pressure we have known elsewhere) and gave clear, crisp answers and advice. Allen Lee did a superb, orderly, unhurried job, introducing us to the car, and followed up with two replies to questions - on the weekend! This is a large dealership; we were genuinely surprised that every staff member whom we met was so hospitable.
I have been looking to upgrade my current BMW and after... - angryturbos
I have been looking to upgrade my current BMW and after weeks of deliberating, decided on purchasing the right M2.
My fiance has been assisting me with car shopping and we decided to go see a pre-owned M2 at BMW Autohaus. We drove across the city in the middle of rush hour to arrive for our 6 PM appointment.
Upon arriving, we were shocked to see that it was still sitting in the pre-owned basement. We had intentions of test driving the vehicle and sitting down to discuss numbers. However, after asking several times, we were refused a test drive which was utterly unbelievable.
My fiance drives an e92 M3 and his family purchased a brand new X3 M40i from BMW Autohaus LESS THAN A YEAR AGO. We have shown loyalty to this dealership and our credibility should not have been questioned. We would have been willing to do whatever it took to take the vehicle for a test drive because I of course did not want to purchase a vehicle I had never driven.
We were given several excuses:
- "It's an M car." ... Okay? Do you think M drivers come to a dealership to look at the cars? News flash, this is 2020. I could have gawked at the car online. To be honest I wasn't thrilled about having to visit a dealership during the pandemic anyway and I'm currently not visiting stores if I don't REALLY have to.
I wasn't able to see anything in the dim lighting basement anyway.
- "It's raining." ... Surprise! It rains and snows half the year here in Canada!! My current *lowered RWD BMW* is on the same tires that the M2 has. Trust me, I am no stranger to driving in inclement weather.
- "We have to re-prepare it for display." Do you want to display the car or do you want to sell it? I work for a competing dealer group and I don't know if this is a shock to you, but we hire detailers solely for this purpose. If you didn't lose business over your awful customer service maybe you would be able to afford to hire a few.
I truly just wanted to be certain the M2 was the right car and truthfully, I wasn't sure if I was set on the black one at BMW Autohaus but after seeing it in person I was ready to discuss a deal.
I will likely be settling for the second-best M2 I found in BC because after this experience, I do not want to give BMW Autohaus my business. Let me be clear: ** I am willing to go through the headache of shipping an identical M2 from across the country because I was so appalled at the level of service provided here. **
Above all, if all the aforementioned concerns were problems, it should have been communicated to us BEFORE we drove across town for our appointment which we booked hours before. It should have been communicated to us that M cars are not often let out for test drives. And/or, it should have also been communicated to us that there may have been a better day/time for an appointment if a test drive was required.
On our way out, my fiance spoke to the NCD sales manager who said he would speak to the pre-owned manager about a test drive. We waited for nearly half an hour and it was clear that we had been forgotten.
The funny thing is, while we were waiting for an update from the manager, we left the dealership and called BMW Toronto immediately. Their M2 was also in the showroom and not on the lot, but they were going to make it work for us and were willing to get it out on the road last-minute.
Unfortunately, after wasting our time at Autohaus it was too dark for a test drive and we decided to reschedule for a better time with them.
BMW Autohaus, you legitimately lost out on a $50,000 sale for your bad communication. Sorry, but I wasted one evening with you. Not going to waste another moment. Bye.
Excellent experience purchasing a new M2. Dominic Tan was... - henry.scholten
Excellent experience purchasing a new M2. Dominic Tan was wonderful to deal with and there were no surprises. Enjoyed the prompt service via email, text or phone calls. Overall a great experience.
I have purchased a used Macan last summer from this... - Victoria Railean
I have purchased a used Macan last summer from this dealership.
Peter Gearin was wonderful, he provided information in timely manner, communicated effectively and was very professional and courteous.
Great experience overall.
Service was always good but with a new service advisor... - Waste of time
Service was always good but with a new service advisor it's brutal now. Over 2 hrs for a plain oil change is ridiculous. Waste of my morning
BRUTAL! I have been trying to payout my BMW X7 for TWO... - Skyler
BRUTAL! I have been trying to payout my BMW X7 for TWO MONTHS! I leased this vehicle in December 2020 and the dealership has been playing games. They first held the payout cheque. After that they sent the cheque back to the other dealership where I traded the vehicle in. Meanwhile payments keep coming out of my account. NOW! Allegedly, I am being told that I am unable to payout the vehicle within the first year even though my BMW Financial contract says I can?! ..... BEWARE!
When I originally purchased my vehicle in 2018 the dealer... - ride2live
When I originally purchased my vehicle in 2018 the dealer was very courteous and welcoming. The vehicle was beautiful and has been a pleasure to drive for the past 2 1/2 years. Hence BMW is a very well made vehicle. The dealer on the other hand , not so much. My vehicle included servicing for 4 years, basically oil changes anything else extra. I dropped my vehicle for an oil change as I have done before and when I returned to pick it up the paint finish was completely tarnished. The clear coat has been scratched all over basically due to their incompetent handling of the vehicle while giving me a complementary car wash which I now had wished that I turned down. The scratches go up and down left and right basically a complete disaster. I asked the service advisor David Lui how we could make this right and his service manager John Kim treated me like garbage and refused to even look at the vehicle or apologize and even discuss the idea that a mistake may have been made. He asked me to leave and implied it was normal for black cars to have there clear coats tarnished after a wash. I believe they may have washed my vehicle with a broom stick and power wash. I have meticulously maintained my vehicle by touch less car washes a microfiber waxing and now because of incompetence and lack of integrity in acknowledging the damage down to my vehicle, I am left with a vehicle that looks older then my 13 year old pickup. I am now looking for some monetary recourse as a result of their refusal to make things right. Shop at another BMW dealer if you wish to purchase from this brand otherwise you will have to deal with people of no integrity basically they don't care about you just your money.
Awesome staff. Anthony provided a great buying... - rk104
Awesome staff. Anthony provided a great buying experience from start to finish. Highly recommend this dealership if you're in the market for a car.
Sarnia Fine Cars is an amazing dealership to shop at. Don... - Ryan Giddings
Sarnia Fine Cars is an amazing dealership to shop at. Don and Adriano did a fantastic job and were both knowledgeable and easy to deal with. Every step of the buying process was seamless from beginning to end. I highly recommend Sarnia Fine Cars and will be back to see them when we're ready for another new vehicle.