Budds' BMW Oakville

The X3 was as advertised. Faisal was helpful, knowledgeable, experienced, respectful and fair - what more can you ask for? His love and knowledge of cars and helping people really shone through. I really felt he wanted the best for us and that went a long way.

From start to finish, I thoroughly enjoyed my Budds BMW experience at the Oakville location. My sales advisor was prompt in responding, very knowledgeable on the vehicle and i received great value with my purchase. He introduced me to each expert along the way, and still check in with me (or popped his head in when he heard back at the dealership - that's personal service!). The financing rep. was wonderful and experience as well - she helped to put 'icing' on my transaction! James who 'delivered' the vehicle to me is a BMW computer on all things 'accessories', and he really taught me about just how much the X3 can offer with CarPlay, personalized seating and settings, power tailgate and mirrors etc. THANK YOU to the entire team who WOWed me.

Jenny is a true professional, she is very knowledgeable about the BMW product line, she clearly works well with the entire service team at Budd's and she is a strong communicator; both fair and honest. I felt like I was in "goods hands" with her leadership over my warranty service repairs, especially when she brought Mike Podsiadlo into the decision making process. I have had the pleasure of owning other performance based vehicles, but the commitment to excellence was not a strong with those product lines when it came to service as it is with Jenny and Budd's BMW!

Brought my 335 to a Dinan ECU upgrade. Service said they couldn’t start the car prior to the upgrade. After a cursory assessment i was informed I’d probably need a new engine as mine had seized. Odd .... The car ran perfectly prior to this idea !! I thanked everyone for their assessment and asked them to call a flatbed to bring my car to my usual mechanic. $300 , a wasted day , and the idea that I needed a new engine it turned out .... I needed a new starter !!! Is that good service???? I called to let service know what happened and I was told someone would call me back the next day 2 weeks later and .......still no returned call Is that good service ???

Dropped off my car with a flat tire, Hao arranged me a loaner and had my car ready next early morning. He always taking care of my issues, highly recommend.

I have nothing but outstanding, attentive service experiences at BUDDS BMW. They have been wonderful on updating and informing me of updates. Really great place.

Excellent service from the Service team as usual. Melissa made a seamless booking for the desired date and time with a loaner booking. Hao was very clear in the explanations of the service to be provided and the timing. He followed up with a call to advise the vehicle was ready for pick up as discussed. Katie provided an excellent comparable loaner vehicle for the day. Vehicle was received back clean inside and out - again as usual.

Parking lamp malfunction issue was not addressed even though I was charged for it so I will need to go back. The service attendant was helpful though.

Service at Budd's is always an experience in coddling. Individual drop-off & pick-up, friendly staff who sit with you in comfie chairs to record what service work you need done, valets to wash and deliver your car to you right at the door, glimpses into the garage area show shiny white walls and floors that look as clean as clean and tidy as your mother's living room. But, when I needed a rear brake job at an unusually low # of km (61,000), it couldn't be completed within the same day (which left me with the choice of no vehicle or renting a car) and after the work was completed (for a handsome sum), my parking brake no longer worked which was kind of a problem on a manual transmission car. The correction required another two trips to the dealer and the problem was only 'kind of' fixed but I can't take the time for yet another 2 round trips to attempt to fix it again. In my lifetime of vehicles I have dealt with BMW, Audi, Lexus, Toyota, Nissan, Ford and GM dealerships. Toyota remains the clear leader, Ford maintains the (sub)basement and Budd's of BMW is only one flight above Ford. Too many staff focused on coddling, not enough on doing the job right. It's too bad because I love my BMW but would not consider getting another one because of the dealer...

I had my annual car "checkup" and everything was done in a timely manner. Both shuttle drivers were exceptionally friendly!! I was greeted in a professional manner by everyone.