Budds' BMW Oakville

Feb 25 /20 Terrific service and customer care from Alex Hoch. . Car was taken care of in the estimated time and I was on my way.

I attended Budds’ BMW for a scheduled oil change. My service advisor was Alex Hoch. I have dealt with Alex before, with an excellent experience. I got the car there on time and got it back within the time window promised. Alex checked and reported on recalls—there were none. As well he recommended some maintenance services for a future visit. Altogether, a very good experience.

I made an oil change appointment for 2:30. Got there only to be told it wold be 90 minutes. Left and got it done in 15 at Mr. Lube. The service rep and other staff treated me quite poorly when I questioned the time they needed to change the oil.

Service was great as per usual! No problems what so ever! Beautiful new rental while my repairs were performed! What more can I ask for

The X3 was as advertised. Faisal was helpful, knowledgeable, experienced, respectful and fair - what more can you ask for? His love and knowledge of cars and helping people really shone through. I really felt he wanted the best for us and that went a long way.

From start to finish, I thoroughly enjoyed my Budds BMW experience at the Oakville location. My sales advisor was prompt in responding, very knowledgeable on the vehicle and i received great value with my purchase. He introduced me to each expert along the way, and still check in with me (or popped his head in when he heard back at the dealership - that's personal service!). The financing rep. was wonderful and experience as well - she helped to put 'icing' on my transaction! James who 'delivered' the vehicle to me is a BMW computer on all things 'accessories', and he really taught me about just how much the X3 can offer with CarPlay, personalized seating and settings, power tailgate and mirrors etc. THANK YOU to the entire team who WOWed me.

Jenny is a true professional, she is very knowledgeable about the BMW product line, she clearly works well with the entire service team at Budd's and she is a strong communicator; both fair and honest. I felt like I was in "goods hands" with her leadership over my warranty service repairs, especially when she brought Mike Podsiadlo into the decision making process. I have had the pleasure of owning other performance based vehicles, but the commitment to excellence was not a strong with those product lines when it came to service as it is with Jenny and Budd's BMW!

Brought my 335 to a Dinan ECU upgrade. Service said they couldn’t start the car prior to the upgrade. After a cursory assessment i was informed I’d probably need a new engine as mine had seized. Odd .... The car ran perfectly prior to this idea !! I thanked everyone for their assessment and asked them to call a flatbed to bring my car to my usual mechanic. $300 , a wasted day , and the idea that I needed a new engine it turned out .... I needed a new starter !!! Is that good service???? I called to let service know what happened and I was told someone would call me back the next day 2 weeks later and .......still no returned call Is that good service ???

Dropped off my car with a flat tire, Hao arranged me a loaner and had my car ready next early morning. He always taking care of my issues, highly recommend.

I have nothing but outstanding, attentive service experiences at BUDDS BMW. They have been wonderful on updating and informing me of updates. Really great place.