Suddenly, while driving my year 2013 X3 28.1 I received a warning light "engine oil pressure low" and had to immediately pull over. My vehicle was towed to BMW Autohaus since it was not driveable. A couple of months earlier I had an oil change and service handled at the dealership, and prior to the warning light the vehicle was running smooth.
The engine had blown on the vehicle and since I was at 135,000km, the warranty had passed. As you can imagine, I was extremely upset since the vehicle is not old; low mileage; and on top of service appointments. According to BMW reviews, they are experiencing engine issues and malfunctions. Never in my experience with luxury vehicles has this happened, even with an older vehicle, so my initial reaction was disappointment with BMW engine issues and a significant cost at my expense.
The client service focus and attention to detail that Joe Puopolo in service provided is beyond what I expected. Although not pleased with the engine issue and inconvenience, he really took the reigns and control of dealing with the issue and informing me on every step of the process. Joe dealt directly with his onsite Manager and corportate, and supported a reasonable portion of the cost. All to say, although we don't want to deal with vehicle headaches, remain calm and let the experts negotiate and take control as the outcome may not be as painful as you think. My dealings with Joe have been incredible, he is professional and an honest person so I was comfortable leaving things in his capable hands and extremely satisfied with the outcome! Thank you Joe for making this a positive experience, and going above and beyond to help me along the way with replacing my engine. This dealership is #1, and I appreciate the honest dealings that Joe provides.