I have been looking to upgrade my current BMW and after weeks of deliberating, decided on purchasing the right M2.
My fiance has been assisting me with car shopping and we decided to go see a pre-owned M2 at BMW Autohaus. We drove across the city in the middle of rush hour to arrive for our 6 PM appointment.
Upon arriving, we were shocked to see that it was still sitting in the pre-owned basement. We had intentions of test driving the vehicle and sitting down to discuss numbers. However, after asking several times, we were refused a test drive which was utterly unbelievable.
My fiance drives an e92 M3 and his family purchased a brand new X3 M40i from BMW Autohaus LESS THAN A YEAR AGO. We have shown loyalty to this dealership and our credibility should not have been questioned. We would have been willing to do whatever it took to take the vehicle for a test drive because I of course did not want to purchase a vehicle I had never driven.
We were given several excuses:
- "It's an M car." ... Okay? Do you think M drivers come to a dealership to look at the cars? News flash, this is 2020. I could have gawked at the car online. To be honest I wasn't thrilled about having to visit a dealership during the pandemic anyway and I'm currently not visiting stores if I don't REALLY have to.
I wasn't able to see anything in the dim lighting basement anyway.
- "It's raining." ... Surprise! It rains and snows half the year here in Canada!! My current *lowered RWD BMW* is on the same tires that the M2 has. Trust me, I am no stranger to driving in inclement weather.
- "We have to re-prepare it for display." Do you want to display the car or do you want to sell it? I work for a competing dealer group and I don't know if this is a shock to you, but we hire detailers solely for this purpose. If you didn't lose business over your awful customer service maybe you would be able to afford to hire a few.
I truly just wanted to be certain the M2 was the right car and truthfully, I wasn't sure if I was set on the black one at BMW Autohaus but after seeing it in person I was ready to discuss a deal.
I will likely be settling for the second-best M2 I found in BC because after this experience, I do not want to give BMW Autohaus my business. Let me be clear: ** I am willing to go through the headache of shipping an identical M2 from across the country because I was so appalled at the level of service provided here. **
Above all, if all the aforementioned concerns were problems, it should have been communicated to us BEFORE we drove across town for our appointment which we booked hours before. It should have been communicated to us that M cars are not often let out for test drives. And/or, it should have also been communicated to us that there may have been a better day/time for an appointment if a test drive was required.
On our way out, my fiance spoke to the NCD sales manager who said he would speak to the pre-owned manager about a test drive. We waited for nearly half an hour and it was clear that we had been forgotten.
The funny thing is, while we were waiting for an update from the manager, we left the dealership and called BMW Toronto immediately. Their M2 was also in the showroom and not on the lot, but they were going to make it work for us and were willing to get it out on the road last-minute.
Unfortunately, after wasting our time at Autohaus it was too dark for a test drive and we decided to reschedule for a better time with them.
BMW Autohaus, you legitimately lost out on a $50,000 sale for your bad communication. Sorry, but I wasted one evening with you. Not going to waste another moment. Bye.