"clean, modern atmosphere, knowledgeable employees /..."
clean, modern atmosphere, knowledgeable employees / staff, always polite, courteous and wanting to help / assist with whatever they can, and willing to go the extra step to assure your being well taken care of
"I just picked up my first BMW from this dealership...."
I just picked up my first BMW from this dealership. Great service and delivery from Andrew Kim and team! I shopped around all over from Barrie to London to Kitchener and although they did not offer the lowest price, they gave me the most confidence in who I was dealing with. Worth the drive to Kitchener to buy from the Grand River BMW team!
"Always considerate of my time and arranging days for the..."
Always considerate of my time and arranging days for the car to go in for its annual maintenance. They looked after the car and it is running perfectly at 15 years old. Some items needed replacing and this was done efficiently and the results driving the car are noticeably improved. Thank you to Martin and the team again.
"Took my car in for final servicing before buying out the..."
Took my car in for final servicing before buying out the lease. Needed a safety to transfer ownership. Was told that car did not pass safety as 1 brake rotor was 0.1mm undersized. New brakes $2500. Found this hard to believe as car had only 40,000 km. Took it to another mechanic 3 days later who did a safety and passed the car stating that all brakes were fine. Large discrepancy between the 2 measurements. Discussed this with Grand River BMW and they re-measured brakes and told me they were fine and that their instrument needed to be recalibrated. Seems fishy. If this were the case then how many others paid for new brakes when they weren’t necessary. My mechanic suggested I report them to the MOT. In reading other reviews, seems they are great at sales but the service.............less so. Lesson learned.
"We recently purchased a new BMW. The experience that we..."
We recently purchased a new BMW. The experience that we had with Grand River BMW was top notch. I would highly recommend dealing with Maiwand Faqiri. Maiwand is extremely attentive and courteous as well as helpful and knowledgeable. Bryan, Devin and others that we met certainly made us feel confident that we will have great service for years to come. Thank you.
"Just a horrible experience. BMW GRAND RIVER is nothing..."
Just a horrible experience. BMW GRAND RIVER is nothing but a bunch of crooks, they rip you off they break your car and force you to fix and pay for the repairs. What’s the coincidence that my car breaks that many times in their shop and am forced to fixed it. They are horrible they damage my car and refuse to do anything about it. They CAUSED physical damage to my car during service and they will not do anything about it. So sick of a dealership, you’re better off going to any small pop shop as I’m sure they are more honest and will own up to their mistakes if ones would be made. 100% don’t recommend. We have multiple bmws and always have had that being ripped off and abused feeling when we go BMW Grand River.