***Deceptive sales tactics and horrible after-sales support***. Bought a used X5 from Elite in 2019 - my 6th BMW. They sold me a 5 year extended warranty. During the discussion we discussed average kms per year and agreed on 180k limit on the warranty, or 22.5k kms per year (vehicle had 67k on it at time of purchase). Had recent air suspension issue. I assumed it would be covered by the extended warranty I purchased. Found out the hard way, the extended warranty they sold me had, literally in small print, that term is calculated from in-service date of manufacturers original in-service date. This was NOT what had been explained to me, and in fact Elite sales person specifically told me warranty would be good until 2024 and/or 180kms! Worse, I have now spoken with 3 different people at Elite that all agree the extended warranty they sold me makes no sense. Each person says they will get back to me with a resolution, and I never hear back. This has been going on for weeks now. This was my first vehicle bought at Elite, after a few at Otto's. Have always had good experience from Otto's.