"Was almost ready to give up on my search for a “new” used car until I discovered Milburn Auto. Three other dealerships that I tried to do business with either never returned emails or had a take it or leave attitude. Found a car that I was interested in at Milburn and emailed them to setup a test drive the same day. I didn’t expect a reply but within 15 minutes of my email Andrew did reply that the car would be ready for a test drive at my specified time. When I arrived the car was waiting and ready for me to test drive. Andrew showed me around the car and handed me the keys and said to give it a good drive. Returned the car and told them I needed to think about it overnight. There was no pressure at all to buy it that night. Emailed that I would like another test drive and returned the next day for the test drive and again the car was ready and waiting at the time I specified. Agreed on a price and bought it that day. Andrew then handed me over to Gary who quickly prepared and finalized the paperwork. My only condition was that they let me take it to my mechanic to have it checked out and they had no problem with that. My mechanic suggested a couple of minor items that should be looked at. When I came back from the mechanic told Gary about the items and he made a note of them and told me that they would be taken care of before they delivered the car to me. When I went to pick up the car the items were indeed done and the detailing that was performed on the car made it look like a brand new car. A mix-up on some winter floor mats was quickly and amicably taken care of by Andrew. One week in and I am very happy with my Scion iM. Also, received a Thank You card in the mail from Andrew. Milburn's really appreciates your business.
I have never been treated this well by any dealer (new or used). Really appreciated the fact that they didn't try to squeeze every last cent from me. Unlike most dealerships they never tried to push a warranty, rust proofing, paint protection, fabric protection, security etching etc. Just a great positive purchase experience all around. Highly recommend this dealership if you are looking for a used car. You won't be disappointed.
When I am looking for my next car there is no reason for me to go anywhere else other than Milburn. Thanks Andrew, Gary and staff.
"Staff was friendly and answered my questions. My car was in for scheduled maintenance but they asked if I had any concerns, I mentioned my spoiler was loose and they were able to tighten it up good as new. Very happy with my experience."