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"Service was excellent. The only issue is that the seat was not left in the same position I brought it in. Important for a standard. "
"So just returned from a 45-minute trek from the eastside to test drive a used vehicle from this location. I looked at the reviews of this dealership beforehand and based on the numerous 5 stars I thought that this place would be a great place to purchase my vehicle. Normally my family purchases their vehicles from Brimell Toyota but despite their advice, I thought I would give this place a shot. Unfortunately, this place did not live up to their reviews. Yesterday 2 hours before my scheduled appointment they called to reschedule me, which I understood and appreciated the advanced notice. Today 5 minutes before my scheduled appointment their salesman Bob called me to ask if I can come an hour later and called it a "courtesy call" as if he was doing me a favor by giving me a heads up that they can meet me for an already re-scheduled time. Worst yet, after rescheduling he calls me again to tell me the car that I have been looking to buy was sold 30 minutes before. The funny thing was that there were two of them posted for sale ("both recently sold earlier today"), and coincidentally there were now two later models of the same vehicle available for 5k extra that was not posted anywhere. Sounds like a good ol bait and switch to me. Well, now I've driven 45 minutes to take a look at a car that wasn't even there after being rescheduled twice. Now to be fair, there are covid-restrictions and a reduced capacity of people in the showroom. So granted let's take that into account. But for them to call me 5 minutes before my scheduled time to reschedule me an hour later and also tell me that the vehicle I've traveled to see was no longer available (as of who knows when) leads me to conclude that it is either administrative incompetence or sleazy business tactics. Regardless of the intent, both these possibilities lead me to believe that this place should be avoided at all costs. Save yourself the headache, and if you're coming from as far as I am save yourself the travel and head to Brimell Toyota if you're coming from the eastside. My family bought 2 vehicles from this location and have never dealt with the runaround that I've gone through these last couple of days. The moral of the stories kids; listen to your parents and go to a dealership they trust. "