"I am a repeat customer who has had great experiences in the past. But if 0star was a rating, it would be deserved. I personally average buying one car per year, and between my partner and I we've had 3 bought at Car-On in under 3years.
My most recent purchase had bolts broken off in the rear license plate holes, and being a steel part of the vehicle I gave specific instructions to the salesperson to leave it for me to do myself if they couldn't do it without damaging the paint. I later called the finance manager and gave the same instruction. I was assured they were able to do so.
A few days after i got home the rear plate was off the vehicle in my driveway and i noticed damage beneath. The threaded portion is ground flat, holes are drilled oversized (and two different sizes) with bolts that fit loose in the hole. Their tool also slipped and gouged the hatch which they covered with a different colour.
They offered to paint the hatch which I refused because the car would still no longer be in the condition I originally purchased it. They are now charging me over $2800 to restock a vehicle that was damaged by their own negligence!
I called and requested to speak with their superiors and was brushed off, multiple times.
They are dishonest, deceitful, and I will not allow anyone else I know to shop here.
I almost forgot to mention that the car was delivered with an empty tank, broken wiper blades, a door handle that wont open, malfunctioning lights in the fan-speed knob, AND THEY DIDN'T DISCLOSE THAT THE CAR WAS IN AN ACCIDENT UNTIL THE DAY I PICKED IT UP!
I reported my experience to OMVIC and BBB already. I will be going after my money next."
"Excellent service as always from Whitby Toyota. The staff are exceptional and always willing to go above and beyond to satisfy the customer. Highly recommended."