3 days ago
"Stay away from this Dealer!! Worst service I ever experienced. Its a long story but I purchased an Alfa Romeo for $60,000 plus taxes. A week later had a service issue. I had to bring it to another dealer which I cleared first with Izod my salesman who is NO HELP. I took it to my closest Alfa Romeo dealer. I got a $600 bill exactly a week later. Again I was told by my salesman Izod that it would be taken care of. That was August of 2019. It is now February 2020 and all I've received are empty promises and excuses. Completely unprofessional dealership with ZERO customer service and no care at all. I was told by my salesman Izod on probably 8 separate occasions that it is being taken care of and that a manager is going to call me. I've received zero calls. I was also given an email.
I emailed and received 1 response and now those emails are being ignored. Read the many similar bad reviews about their selling practice overall. Buying the vehicle originally was also very shady with their policy of not being able to buy it without going through finance. I had originally walked away and then they ended up calling me changing their policy on the spot allowing me to put more money down and alter the payment even though I still wanted to put more down. I wish I kept walking away. Don't be fooled by their lower pricing, they make money on finance deals! Just do yourself a favour and stay clear! I will be filing with OMVIC and the BBB as I'm out $600 for no reason. They are thieves."
"We enjoyed our experience with Pete today. Great costumer service, very attentive and accommodating. They made buying and trading a breeze. We’d recommend this dealership to everyone."