Cadillac Dealer Reviews

"Our first time buying a used vehicle from this dealership and the experience was excellent. We had an idea of what we wanted and Mandy was a tremendous help. Some dealerships want to tag on extras that add up, however we experienced no upselling or pressure. We paid the difference (trade in was fair price) and purchased an extended warranty (vehicles and their electronic components are expensive to fix). After taking it for a test drive , Mandy spent time with us going over the car features and answered our questions thoroughly on some of the features we never had before. She was very patient, kind, and thorough. I believe Dale? in the finance department helped in the final steps of payment. He was thorough and once again we never felt pressured into purchasing extras. I recommend Mandy and Dale for purchasing a vehicle."

"Dishonest and nontransparent. I made a $500 deposit on a vehicle that I ended up not buying and they didn't refund me. Their salesman Noah never explained anything about the implications of making a deposit or that by making it over the phone, I could not obtain a written terms and conditions over it. Their finance team quoted me a loan amount and repayment amount biweekly that included a warranty. They never gave me a financing option without a warranty and only explained after the fact that a warranty was optional. This is totally unprofessional in my opinion. I will never go close to this dealership again."