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angieraffaele45
Today
"I got the car that I wanted with a decent rate. This guys are amazing. They don't mess around and try to make money off of you. They also won't sell you crappy cars that will break down after a week. I will definitely buy another car from them."
I hate Frost
2 days ago
"If you like your emails and calls to go unanswered this is the place for you. I got out of an old Frost lease and into a new lease and when I received my final invoice for the returned lease, there were 2 outstanding lease payments applied to my final invoice. When I got into the new lease the agreement was that Frost would pay out the remaining payments of my old lease (3 payments). On multiple occasions during this process I asked Leena, the Finance Manager to confirm this, which she did. I even had a payment coming out the following week and she said there was no way to stop the payment but i would get reimbursed for the payment (which i did after a few months and me following up with Leena). Leena to look into the outstanding payments on my final invoice for my old lease and to have those 2 payments removed, she said she would look into it, after 2 months of emails to her and voicemails (she doesn't answer her phone) I've got one reply in 2 months that she was looking into it. After 2 months, it's evident Leena is clearly avoiding me, I call the dealership and ask for the GM, the lady on the phone says he's not in and passes me over his voicemail (apparently his name is Nick) - radio silence from Nick as well. I don't have Nick's email so I go on the Frost website and send an inquiry to Nick, and again no response. i was happy up to this point with the service at Frost with the sales team but I guess i that's because they fed me a bunch of lies."