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Great service. Would have been nice to receive car... - AJ
Great service. Would have been nice to receive car chargers/key chain with new car.
Top Reviewed Specialists At This Dealership
I had a great experience dealing with HMP. I traded in a... - kyle
I had a great experience dealing with HMP. I traded in a vehicle on an almost new truck.
Our dealer was Barry and it was a positive experience! He... - mojgan
Our dealer was Barry and it was a positive experience! He listened to our needs and concerns, answered all of our questions with patience, and was very helpful.
Highly recommend him!
Will never go anywhere else; professional ,fast and great... - tcalcos
Will never go anywhere else; professional ,fast and great customer service.
Was in and out with my car as good as new
We have had nothing but great service with Gananoque Chev... - Denise
We have had nothing but great service with Gananoque Chev . The family feeling and how they go above and beyond for the customer is amazing .The service and staff are excellent and we thank you!
Was heading from Sudbury to Ottawa on the Friday of a... - cschevr
Was heading from Sudbury to Ottawa on the Friday of a long weekend pulling a travel trailer. Just before the Arnprior exit around 2:00pm, the truck went into limp mode. We limped to the dealership and the service department said they would take a look. Turned out it was an injector and a harness. They did not have the required parts, but sourced them from two other dealers to arrive by the next morning. They let us set up our trailer outside the gate beside the sales area and provided us with water and electricity for the evening. The mechanic, James, started dismantling the truck late Friday afternoon. At 9:15 the next morning (Sat), James knocked on the trailer door to tell us the truck was ready to go. We're cannot thank Dave, the service Manager, enough for the great way they took care of us. At some point late on Friday, Mike, the sales manager, even came by to make sure we were doing ok. Again, such great service. Thanks, Reid Brothers GM in Arnprior.
great experience with Warren Jones, great experience with... - Richard
great experience with Warren Jones, great experience with Barb Kluke pushed through all the paper work. Friendly service, even with the masks!
Awesome job !!!!! thank you
4 minutes ago-EditHad an appointment to repair garage... - dloyer
4 minutes ago-Edit
Had an appointment to repair garage door opener control on a new Equinox. I showed up on time and they knew I was going to wait for the repair to be completed. I waited a full hour in the waiting room when a service manager came out to tell me the car repair hadn't been started yet and it would take a few hours to complete. Had to take their courtesy shuttle home. My complaint is the manager should have know in a few minutes his people were not going to start the repair for a few hours. Very, very poor customer service.
This is the fourth new vehicle I have purchased from this... - jdt
This is the fourth new vehicle I have purchased from this dealership and specifically this salesman. I have been treated fairly and professionally with every visit
Salesman Ted was great made buying a truck painless All... - TJ
Salesman Ted was great made buying a truck painless All questions were answered and the transaction was smooth sailing.
We purchased a 2021 GMC Terrain from Peter Smith, This is... - rhonda.shortt
We purchased a 2021 GMC Terrain from Peter Smith, This is our first Terrain our other SUV"s that we had purchased also from Peter Smith have been the Equinox which we have always liked. Not having the Terrain for very long we are really enjoying the smooth ride and all the little extras. Mile Knuude is our go to guy and we always tell our friends and family to ask for Mike. He has always given us excellent service and the best deal he possible can. Thanks Mike
Was vehicle shopping for well over a month and found... - John.lori
Was vehicle shopping for well over a month and found exactly what my family wanted at true north, I dealt with Leo and Ian and both went above and beyond my expectations, couldn't have asked for a better customer experience, both were personable and professional and would definitely deal with this team again!
Thanks Again Leo and Ian
John and Lori Davis
Don’t ever visit this showroom atttt alll.They don’t know... - Lovely5869
Don’t ever visit this showroom atttt alll.They don’t know how to deal with the issue occurred .0 % customer service.They are not at all expertise in any thing .
Excellent service . Had a starter issue and they not only... - Terkate
Excellent service . Had a starter issue and they not only had one in stock but we're able to install it the next day.
Plus the starter was $250 less than the local auto parts supplier.
Your salesman Ken Silk was easy and friendly to talk to.... - alicekenking
Your salesman Ken Silk was easy and friendly to talk to. We are pleased he suggested we consider the 2019 Equinox that we bought. So far we are pleased with this vehicle.
Buying a new truck - Chris
Looking for a new truck, looked at online availability, contacted Ray Dorval re truck that was on line and was told it was sold, but Ray got back to me the next morning with a truck that fulfilled all our needs. Thanks to Ray we now have a new Chevy truck to pull our 5th wheel.
I have purchased 3 new trucks from James over the past 8... - Rob
I have purchased 3 new trucks from James over the past 8 years, he has a no hassle approach, and will get a good deal for you
They did my buff and shine and they did an outstanding... - Brad
They did my buff and shine and they did an outstanding job. It made vehicle look brand new.
Beth did an amazing job finding us a vehicle for... - Becky Murtland
Beth did an amazing job finding us a vehicle for business. We highly recommend her and will definitely be calling her for future vehicle purchases.
Martha Christianson is your sales rep. A go to for all... - melislj
Martha Christianson is your sales rep. A go to for all your needs. She doesn’t just sell you the vehicle she inherits a friend. After 2 years of purchasing she still assists with my vehicle needs.
Great customer service by CONNOR CREER! Made my visit... - deliajhernandez
Great customer service by CONNOR CREER! Made my visit today a pleasant one. He answered my questions re my 2018 Chev Truck Trax and he even came out to the parking lot to check my car and assured me that my lights etc are ok. Thanks Connor! Keep up the good work!
The sales person was great and very good with me trying... - jbeauch55
The sales person was great and very good with me trying to find the suv that I wanted great job
Was sold a truck with clean car fax , but after 2 years... - Carlosb
Was sold a truck with clean car fax , but after 2 years the front fender has cracked and that’s how I found out it was in an accident and repaired before . Beware because it’s very disappointing dropping 40k and finding out it has been hit before .
Went to Applewood last week to buy a CT4. First tried... - Bob K.
Went to Applewood last week to buy a CT4. First tried the showroom. Nobody would approach me. Just saw a few people on their phones. Went home and used the virtual scheduling to get an appointment. Spent some time giving all the info. Was told someone would reach out to me. Never happened. Frustrated, I called up Budd’s Chevrolet. Spoke to Daniel. He has a test drive coordinated in an hour. Bought a new CT4 that evening. Love it. My friend saw the car and also is looking to buy one. Told him about both experiences.
To this day, Applewood never reached out. I guess business is good.
No information regarding diagnostic when asked. Only... - Thanks Ramsey
No information regarding diagnostic when asked. Only supplied bill for "diag". Poor service, advisor did not even attempt to explain. Seemed bothered we brought the car there.
Worst dealership ever. Bought a 2020 Traverse brand new.... - Lindsay
Worst dealership ever. Bought a 2020 Traverse brand new. Before it even left the lot brought to the attention that something was wrong with the trunk was told no it was the new design. Got halfway home and major squeaking coming from the back called the dealership from the car. They told me to bring it back the next day. Sure enough the inside of the trunk door popped off! They had to order a whole trim kit! While waiting for the trim kit a whole 5 months! We took it for its first oil change before Christmas before going to the cottage. After the oil change when backing up the back brakes squealed, was told they must have hit a brake pad. They would fix it when the trim kit came in. They fixed the door and brakes in Feb, and on the way home I stopped to pick up groceries and put them in the trunk and couldn’t shut the trunk! They broke the door! I finally was able to slam it shut with some help. I took it to the local dealership and they said it was completely off! They also looked at the brakes at the next oil change and said not only was I miss informed they did not hit a brake pad it was a recall but it was done properly and I was driving an unsafe vehicle! I called to speak to the Wallace service manager and he told me I was lying and there was no proof I even bought the traverse from them! I said I have the bill of sale! He told me to go fu** myself and hung up! I called GM as to this day my traverse is still not 100% and I have been told I am banned from the dealership! I am furious and want an explanation as to why a dealership that wrecked my car and a manager that is rude to me, bans me? Will never give this dealership money again and am seeking a lawyers opinion!
I recently called to make my service appointment for my... - Trucklover4ever
I recently called to make my service appointment for my vehicle's oil change and was completely dissatisfied. In 2018 I purchased my truck at the GM dealer in Exeter ON and since then I have always had my vehicle serviced and repaired at GM dealerships. However, today I went to make my appointment for my vehicle's oil change and was told they cannot shuttle me home due to the shuttle being extremely busy and cannot shuttle customers only getting an oil change. Oil changes are not free services as well you can see in my service log, I have completed many services and repairs at the dealership which I have received the shuttle service; I was to the understanding that was an enjoyed benefit of someone who purchased a GM vehicle and decided to continue service after the purchase with the GM dealership, GM obviously does not need to keep repeat customers.
The Sales Advisor Isaac Cheuk has very good manner.... - jjhh1019
The Sales Advisor Isaac Cheuk has very good manner. Plenty of information. He is always kind and helpful and offeres reasonable price in everything. He did his best.
Love and leave you - Disallusioned
I purchased a new 2017 Cadillac from Richard Bartley whom I felt was quite genuine at the time but believe me how I was fooled as I called twice and never received a call back and for the first call , he claimed the "GIRL" placed the message in the wrong pigeon hole ( Could Happen) the second call I left him a message with the front desk for him to call, and he claimed later he called but my tape message was full, Absolute lie as no time has my tape machine been full or had any more then 2 calls recorded on it. I put a call in got Todd Williamson the General Manager and was told he was with a customer but they would have him call me right back when available, Less then 30 seconds later I received a call from Richard Bartley saying coud he assist, i told him no I wanted Todd. Eventually the receptionist said Todd must have given my number for Richard to call me????, Eventually talked to Todd who claimed he didn't ask Richard to call me. Sombody is not being straight up with me or the Front Desk Clerk and Richard are treating Todd like a mushroom and keeping him in the dark and just keep pilling the you know what on top.
Either way I would not do business with Williamson again and also never recommend any one else either.
Extremely disappointed in both Todd and Richard.
wow where to start, so last night I inquire on a... - william
wow where to start, so last night I inquire on a Silverado truck when speaking to salesman Blake, he told me it was sold but deal fell through, great!! so I tell him I'll be in the next day.....9.28am this morning I text him im running a bit late I'll be there at noon, 10:48am I text again to comfirm my arrival and that I expressed I had an hour drive that is there was any interest with someone else to let me know. I get a okay back.....11:50 I show up he comes to me with 2 pairs of keys and says that one was sold within the hour ago go check these out...xxx lmao the vehicle was in the sold section completely detailed and financing done all within the hour drive I had....bunch of xxxxxxxx...he knew it was sold and still let me drive all that way to try and pond off another truck on me....completely unacceptable way to do business...I suggest if you give Barry Cullen business please don't get involved with Blake....unbelievable
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