I should have read the reviews first.
I took my Volt in to Nurse because I had no heat on a -26 day. The next day, when they had their Volt technician look at the car, the car was in fan only mode and not comfort mode (heating mode). When he switched it over (while in the warm building) the heat began to work and he listed user error as the root cause. Upon being informed of this I repeatedly told the service techs that I know how to operate the climate system and they had not found the solution, but was simply told to come in and review. When I arrived I demonstrated that I know how to operate the climate system. The car was again in fan only mode, leading me to see that their own technicians don’t know how the climate system works.
The temperature was then 2 degrees and of course the heat worked. I questioned paying for a solution-less inspection and they repeatedly reinforced their stance that the solution was provided - user error. I mentioned that their solution was quite insulting to my intelligence, especially after I repeatedly informed them of my knowledge of the climate system.
I spoke with the service manager, Steve, who was immediately defensive and rude, and he repeatedly told me he is running a business and they had time on the car that needed to be paid for. I personally feel that if I am paying for an inspection to find results, and no results are obtained, I shouldn’t be charged, however I relented and said I had no problem paying for the inspection but I wanted some goodwill assurance that I wouldn’t pay another 165 dollars for nothing when my heat inevitably fails in the coming winter months.
They told me that is precisely what I can expect and that I should go to another dealership. I will certainly be trying another dealership and they can take the money I will have to pay to fix the heating system, and if they are better at customer service they can have all the money I will inevitably have to sink into this car. And good reviews.