"Nurse Advantage" and friendly service no longer exist, unfortunately. I've been bringing my car here oil changes for years, as they include floor mat wash, interior wipe, carpet vacuum, etc. Their website and e-mail blast also communicate this. PACKAGE INCLUDES... I was told today they aren't doing these "complimentary" services anymore after already paying for the package, even though they've emailed me this package with those services included and it's posted on their website as I'm written this. I was also told that they haven't done it since March 2020 due to Covid. I had it done in August and November 2020, all those mentioned services included. I had a manager reach out to me, and he said by-law officers had been by to advise them they cannot offer these services and they haven't since March. So clearly they're lying to cover their tracks. The manager didn't care that it was listed as included in package on their website at time of service and didn't care that they had been emailing me this exact package. He also didn't care that there is no mention of any of these exclusions on their website, even in the Covid-19 section.I will no longer be bringing my car here, I do not do business with liars. Their idea of customer service is lying to their customers, calling the customer the liar, advertising packages with included services, then refusing those services to customer after they've already paid for them.