I have leased a Cadillac Escalade with top equipment, which is third one.Right now I have drived for 2years with 40,800km, and the front Bridgestone tires nearly have no pattern. I have drived Cadillac Escalade for 10 years, The tires of the first and second one I leased is in a good condition with over 80,000km and 4 years when I returned.
So I go to City Dealer to contact with the service manager Nick. He only said there is no warranty for the tires.I need to pay for the tires. I have told him I have been a customer for this dealer for 10 years, The first and second Cadillac Escalade have no this problem with the tires. I want him to keep this vehicle and check what reason result in this problem and give me a report, and during this time, I suggest to rent a car, and the dealer pay for rent fees, he categorically refused. And he always emphasize there is no warranty for the tires. Then how about my safety?
His attitude shows me that he doesn't care me---the 10 years loyal customer and only I can pay for tires, then can deal with this problem. His attitude made me very angry.
And I said I will contact with media to talk about this thing, he said "ok,you can go to contact media and I can give you the phone number".
Is this the words a service manager should be saying? Is this the attitude a service manager make towards for a 10-year-loyal-customer? Is this the way a service manager deal with the problem?
I also want to ask: Is the Cadillac Escalade with top equipment a top vehicle with excellent quality? Why the front tires have no pattern only 2 years with 40,800km?