I have been going to John Bear in Hamilton for quite a few years,never had a problem.I had the weather stripping on my 1998 Corvette replaced last week,the technician did a great job as usual.My car was washed and brought up for me,all looked well until I got in and went to drive away and noticed the driver mirror had been damaged.I went inside,voiced my complaint and after about 15 minutes the Service Manager came out.He immediately accused me of dropping it off damaged and trying to blame them.(NOT A GOOD START) then says this car has been worked on before.(IT HAS'NT AND THAT HAS NOTHING TO DO WITH IT) then says looks like tape under mirror base(ACTUALLY IT IS A RUBBER WASHER) then proceeds to grab and push passenger side mirror(REALLY NO NEED)
He then sarcastically says he will review security video and call me.Well I had to call him and he was to busy to review the video.All in all I paid $513 for a new mirror and they didn't charge me to install it.(GREAT CUSTOMER SERVICE)
Catherine at the service appointment counter is exceptional at her job,the service techs,top notch,the Service Manager is the worst I have ever dealt with,Ignorant,arrogant and absolutely no client care skills,so,because of this Manager I will not come there again.
Thank you Catherine and all Techs who worked on my vehicles over the years.