I went there to buy a new Escalade. After 4 hours of waiting and negotiating about the price, I paid the deposit and gave them all requested documents. Then they sent me to a rude, impolite, financial advisor (Steve) who apparently did not like my accent and wanted to go home soon and as a result in the first seconds of our meeting accused me that he thinks the credit application was not signed by my wife. Instead of welcoming us about buying this car he behaved like he was a RCMP police and I was there to rob them. His humiliating behaviour made me extremely upset and I cancelled the purchase in 30 seconds after seeing him. He killed all of our enthusiasm towards Escalade and I have never had such a humiliating experience in my life. My wife also had to go there 2 times to refund the deposit which we made and they finally refunded with the same rude impolite behaviour. This is very surprising to me that how the manager of this dealership never called me to ask about his staff unprofessional behaviour and it seems their motto is " The dealer is always right". I am very sorry for GM that these people should be their representative.