I leased a 2017 Cadillac XT5 from Roy Foss in Oct. 2017 suffered a catastrophic injury in August 2018 paralyzing me from the chest down to my feet. I approached Roy Foss to see if they would buy out the lease. After not returning phone calls, they finally agreed to take back the car for a $10,500 cost t for a 1 year old car with 18,000 km
I made several calls to other dealers in the area and East Side Chevrolet at Woodbine and Highway #7 in Markham, stepped up on compassionate grounds, agreed to buy out the car for a $6500 cost saving me $4000
They did not know me nor had I ever given them any business.
Bottom line Roy Foss did not care to help me. They were all smiles in leasing me the car but when in trouble they did't carecare