Roy Foss Thornhill

I just figured out that the 2008 Cadillac I bought there in 2014 had the speedometer rolled back by about 120K not impressed! in 2014 had the speedometer rolled back by about 120K not impressed! More

My Service Rep, Luciano Rotondo I have dealt with since 2017. That involved my late 2017 Acadia purchased there and my present 2018 Acadia bought used elsewhere. On my visits for service he has always kept 2017. That involved my late 2017 Acadia purchased there and my present 2018 Acadia bought used elsewhere. On my visits for service he has always kept me updated on the status of my vehicle whether I chose to stay at the dealership or go home. I know some repairs take more time than others. Additional problems that have cropped up, he has always called me, detailing them and the costs involved. Overall he has an excellent rating in my opinion. More

Upon my slightly early arrival for my 1300 hours appt. , I was immediately greeted by Enza who already knew my name. Her instructions to me were direct , succinct and delivered in a very friendly manner. F , I was immediately greeted by Enza who already knew my name. Her instructions to me were direct , succinct and delivered in a very friendly manner. Five Stars to her when dealing with me. More

Brought my 2009 Pontiac G8 in for age related service and repairs and was immediately greeted as I got out of my car by a courteous, helpful lady named Enza. Enza had my information at her fingertips, offere repairs and was immediately greeted as I got out of my car by a courteous, helpful lady named Enza. Enza had my information at her fingertips, offered coffee, made sure I was comfortable as I waited and advised that Luciano, my service adviser would be with me shortly. This lady is a welcome addition to your service department. F. Green More

The service dept. is awful, very little customer service (except for Enza). I am not sure if they are short staff but I had an appointment to take my truck in at 9:40 is awful, very little customer service (except for Enza). I am not sure if they are short staff but I had an appointment to take my truck in at 9:40 am on a Friday for a safety check. I just assumed it would take a few hours.....but as the saying goes do not assume anything!! We got the truck back the FOLLOWING TUESDAY!!! So that was all day Friday, Sat, Sun, Mon. and Tues. to do a safety check!!!!! All the truck ended up needing was 2 new tires!!!! SOOOO FRUSTERATING!! At the end of the day really no one in the service dept. cared...I did vent my frustration to Hass, Enza and Bash and there were helpful. I did leave a message for the service manager (x4) he did call me back and left a message that seemed to be unsure what the problem was. I called him back and got his voice mail (again) I said in the message I was just done with the whole situation and really did not care if he called me back. If he was really interested in the customer service at Roy Foss he would have called back to see why I was so mad! At the end of all this, we have bought/leased 6 trucks from them since 2015 (we are a small business) ....THIS WILL BE THE LAST VEHICAL WE PURCHASE FROM ROY FOSS THORNHILL!! (I just wanted to add that my background is customer service and my rating for this customer service is a big zero...that is too back for the few people who deserve a 10 out of 10!!) More

Was at the dealership last week as my car needed service. Not only was a loaner car prepared for me but the service that I received from Luciano was once again exceptional!! I was in and out so quickly. Luci Not only was a loaner car prepared for me but the service that I received from Luciano was once again exceptional!! I was in and out so quickly. Luciano has been an absolute pleasure to work with. Luciano is a very patient and knowledgeable service advisor and once again I was treated so well. Luciano called me today to follow up on my car to ensure that the issues were resolved. That is customer service at its finest!! Luciano is a big asset to Roy Foss and I will recommend anyone looking for incredible service to go to him. THANK YOU!! More

I've bought 2 vehicles from this dealer many years ago good service but Not the case this time! ( great service back then unfortunately the salesman passed away many years ago ) with my recent experience good service but Not the case this time! ( great service back then unfortunately the salesman passed away many years ago ) with my recent experience I booked a appointment to see a SUV unlike other dealers I did not get a assigned sales person upon arrival we were greeted and a young salesman was brought over to us he told us he's fairly new to that dealer we asked questions about this vehicle and another one and it seems he did not have any knowledge of the vehicles ( my guess is they just found any available sales person and had him try to take care of us ) That being said we test drove the SUV asked if there was any negotiation in price the sales manager told the salesman no , Nothing else was offered , No other vehicle options were presented ! We just walked away very disappointed!! Happy to say This did not happen with other dealers we visited we were given the sales persons name prior to the appointment and were greeted and taken care of right away.. ( we actually purchased from one of them !) to end this review I will never purchase from this dealer again!! oh btw i sent a complaint via the appointment email and not even a response - such terrible service once again regards Daniel More

It was my first time and new to this company for my car maintenance and satisfied with the service Simone, Moe and Elvis they're very nice and helpful they're excellent !!! maintenance and satisfied with the service Simone, Moe and Elvis they're very nice and helpful they're excellent !!! More

I ordered a yukon in March 2022 and they took my deposit. The following day I asked if I could change the color of the order but was told it was too late as the order had been accepted by GM. Anyway, I foll The following day I asked if I could change the color of the order but was told it was too late as the order had been accepted by GM. Anyway, I followed up as the delivery date approached (was given a window of end of July to early Sept). Anyway, as july rolled around I had to break the lease on the car I had as I didnt want to carry two vehicle. That cost me $4K. Long story short, I couldnt get any answers on the delivery when July rolled around and had to get a manger on the phone. They told me that the car was never ordered and there were still a bunch of cars "ahead" of me. None of that had ever been explained and they flat out lied that the car was ordered. I have emails to prove it. The firsts solution was to sell me a used one with 30K KM for 10 grand more. After I filed a complaint with GM the manager called me and said he was able to order one more car and would let me skip the list that was ahead of me. He said it had a "couple" more options that what I wanted but the price difference wouldn't be big. Well the car was 25K more than the one I intended to order and the payments would have been 30% higher. Meanwhile, the manager, David, would constantly talk down to me and actually thought he was helping by trying to sell me a car that much more expensive. They would take no responsibility for lying about the order and I am out 4K. Roy Foss was the worst consumer experience I have ever had, period. More

I ordered a fully loaded Escalade on Jan 7, 2022 with a deposit, for an expected delivery in June of 2022. June has come and gone with no communication from the dealership. My salesman has since left the d deposit, for an expected delivery in June of 2022. June has come and gone with no communication from the dealership. My salesman has since left the dealership. I am fully aware/understand the difficulty related to the build/assembly issues due to availability of parts. So saying, I have left three separate messages for the sale’s manager, Vince, without the courtesy of one return phone call. The lack of professionalism is shocking and dismaying. Any other dealership would be a better plan for an individual looking to purchase a Cadillac. Shame on Cadillac for not identifying dealers that do not properly reflect their brand. More