Roy Foss Thornhill

Excellent customer service from beginning to end. The transaction was done mostly online and via telephone as I live out of town and everything ran seamlessly from the start. The vehicle I purchase The transaction was done mostly online and via telephone as I live out of town and everything ran seamlessly from the start. The vehicle I purchased was as described and I received a fair trade for my previous vehicle. I am very satisfied with my purchase and will definitely consider them when making future purchases. More

I wanted to move from gas to electric and checked out various EV models at the Toronto Auto Show then arranged for a test drive at Roy Foss Cadillac in Thornhill Sales Rep Kimia Sadat Nasheri greeted me various EV models at the Toronto Auto Show then arranged for a test drive at Roy Foss Cadillac in Thornhill Sales Rep Kimia Sadat Nasheri greeted me and answered all my questions from technical details to financing and leasing plans. On the test drive, I was impressed with the car's comfort and solid performance and Kimia's thorough knowledge got me up-to-speed on all the EV functions and features. Kimia showed me the different models and put together an attractive price for the purchase including a fair value for my trade-in so we were able to make a deal with a minimum of back-and-forth negotiating. I picked up my Lyriq a few days later. After driving the new technology for a couple of weeks I took it in for a few adjustments and the service staff could not have been more helpful. I have owned premium European vehicles in the past and by comparison, appreciate the excellence of Roy Foss' entire sales and service team. I'm now a delighted owner of a Cadillac Lyriq EV and I'm confident that I can rely on responsive support from Roy Foss and GM going forward. Thank you to Kimia, Quaise, Hass, Maryam, Jonathan and the Foss team for making my EV purchase a joyful experience! More

I am not sure whether you received my review which I have tried to send a while ago and stuck with password correction. But others’ one Star review hurts me a lot for sure they are not genuine or may be ….. tried to send a while ago and stuck with password correction. But others’ one Star review hurts me a lot for sure they are not genuine or may be ….. Roy Foss offers the best sales and service in tiwn for which for the last two years I have applied for Salesperson too. I know Toyota Newmarket up to Porsche JP Downtown and Shahin the owner of DAG . Customers are like patients, GM like Surgeon and Roy Foss Thornhill like the best nursing team to support patients, as after sales means more than the sales itself. Thanks the management, Nick my salesman whom I purchased several cars from him from Camaros , Corvette for a friend, …..and now my Blazer with Jacky’s support. And Service the manager, David as an advisor and gorgeous Lauren to close the service. While waiting enjoy the best coffee in town.🙏 More

Buying a a good Car and having strong after sales service, reminds me GM cars and Roy Foss supportive after sales service. Having a surgery with the best Surgeon is great, but it nursing is not good service, reminds me GM cars and Roy Foss supportive after sales service. Having a surgery with the best Surgeon is great, but it nursing is not good enough then the positions suffers if not die. Anytime I had any issue Roy Foss service friends most welcome me and everybody concern about your satisfaction. May God Bless all of them the manager, the great supervisor David and Lauren at closing give you a great feeling. Thanks Nick to sell me the car and Jacky support. At the end of the I like to add that while waiting you can enjoy the best coffee in town so rich and tasty. 🙏Shahrokh More

Pre owned sales has no after sales service or concern for Customer Issues, including lack of communication/email response in a timely fashion. Sales people should be taking ownership to solve customer issues Customer Issues, including lack of communication/email response in a timely fashion. Sales people should be taking ownership to solve customer issues and act as a contact person. There must also be internally the communication issues between Departments. Calls are not returned and any contact results in passing the buck.. Misleading representation regarding the $999.00 FOSS PROTECTION--I was told that it was MANDATORY but it is not--waiting for my refund. Senior Management should be aware that I have had less than pleasant times over the first 30 days. I have doubts that the 150 plus CPO point inspection was ever done since CV Boot was worn and leaking and has finally been remedied. The Trust and Confidence in FOSS is quickly slipping away and I have been with them since 2014.Sales and Service teams need refreshers on CUSTOMER SERVICE and how bad service and clients that have unsatisfactory experiences can be HUGELY detrimental to your Dealer Success. Senior Management should be made aware of the causes of the decline in the Trust that at one time was well earned and longstanding for the FOSS BRAND If requested I would be pleased to provide more unsatisfactory events that have taken place since my purchase October 21 ,2024 . More

I would not recommend this dealership. I've been charged For the things that I'll. ask not to include in the contract. I received my car with a faulty Keyless entry. I have been told by me I've been charged For the things that I'll. ask not to include in the contract. I received my car with a faulty Keyless entry. I have been told by mechanics that they knew about this problem. Just never got to it. Shortly after I'd I found out my Trade in vehicle is being sold for substantially higher amount. that I traded it in for. Avoid this dealer. More

NOT RECOMMENDED - double charging is not a fair play. They charged the extended warranty provider and suggested that a portion was not covered. The warranty provider clearly advised me that they paid f They charged the extended warranty provider and suggested that a portion was not covered. The warranty provider clearly advised me that they paid for the entire repair and the dealer is "double dipping". The Thornhill service manager ( Mr. Jacob) did not return my calls. If the dealer is not busy it does not mean they have to find creative ways to over charge the customer. More

EXTREMELY RUDE SALES MANAGER NAMED QAISER. Falsely accused my husband and I for breaching “contract” and wouldn’t let us talk. Would speak over us and even called us a liar!! Super defensive w Falsely accused my husband and I for breaching “contract” and wouldn’t let us talk. Would speak over us and even called us a liar!! Super defensive when we asked for a refund of our $1000 deposit we put on the Cadillac Lyriq that we cancelled the deal for right before the vehicle was ready for us. Extremely unprofessional behaviour by Sales Manager Qaiser. Also, my husband is new to Canada and due to a language barrier he misunderstood that the sun roof opens, when he later found out that it doesn’t open, he cancelled the deal. As per Sales Manager Qaiser, my husband should always have a translator with him or someone who speaks English and understands English properly as this whole language barrier is not their problem. How could one even say all these rude things to clients?! Im shocked by their rude demeanour towards clients. Cadillac please hire qualified professionals. More

They can not fix my electric lyriq. They sold me dented car first. In the process of fixing the dent they xxxxed up my back up camera and again i dropped the car to them. In the process They sold me dented car first. In the process of fixing the dent they xxxxed up my back up camera and again i dropped the car to them. In the process of fixing camer the whole wiring system they ruined. And after several months i still do not have my car. Sham full. I am going to get a lawyer tomorrow and will sue them. Enough is enough. More

I just figured out that the 2008 Cadillac I bought there in 2014 had the speedometer rolled back by about 120K not impressed! in 2014 had the speedometer rolled back by about 120K not impressed! More