Roy Foss Thornhill

NOT RECOMMENDED - double charging is not a fair play. They charged the extended warranty provider and suggested that a portion was not covered. The warranty provider clearly advised me that they paid f They charged the extended warranty provider and suggested that a portion was not covered. The warranty provider clearly advised me that they paid for the entire repair and the dealer is "double dipping". The Thornhill service manager ( Mr. Jacob) did not return my calls. If the dealer is not busy it does not mean they have to find creative ways to over charge the customer. More

EXTREMELY RUDE SALES MANAGER NAMED QAISER. Falsely accused my husband and I for breaching “contract” and wouldn’t let us talk. Would speak over us and even called us a liar!! Super defensive w Falsely accused my husband and I for breaching “contract” and wouldn’t let us talk. Would speak over us and even called us a liar!! Super defensive when we asked for a refund of our $1000 deposit we put on the Cadillac Lyriq that we cancelled the deal for right before the vehicle was ready for us. Extremely unprofessional behaviour by Sales Manager Qaiser. Also, my husband is new to Canada and due to a language barrier he misunderstood that the sun roof opens, when he later found out that it doesn’t open, he cancelled the deal. As per Sales Manager Qaiser, my husband should always have a translator with him or someone who speaks English and understands English properly as this whole language barrier is not their problem. How could one even say all these rude things to clients?! Im shocked by their rude demeanour towards clients. Cadillac please hire qualified professionals. More

They can not fix my electric lyriq. They sold me dented car first. In the process of fixing the dent they xxxxed up my back up camera and again i dropped the car to them. In the process They sold me dented car first. In the process of fixing the dent they xxxxed up my back up camera and again i dropped the car to them. In the process of fixing camer the whole wiring system they ruined. And after several months i still do not have my car. Sham full. I am going to get a lawyer tomorrow and will sue them. Enough is enough. More

I just figured out that the 2008 Cadillac I bought there in 2014 had the speedometer rolled back by about 120K not impressed! in 2014 had the speedometer rolled back by about 120K not impressed! More

My Service Rep, Luciano Rotondo I have dealt with since 2017. That involved my late 2017 Acadia purchased there and my present 2018 Acadia bought used elsewhere. On my visits for service he has always kept 2017. That involved my late 2017 Acadia purchased there and my present 2018 Acadia bought used elsewhere. On my visits for service he has always kept me updated on the status of my vehicle whether I chose to stay at the dealership or go home. I know some repairs take more time than others. Additional problems that have cropped up, he has always called me, detailing them and the costs involved. Overall he has an excellent rating in my opinion. More

Upon my slightly early arrival for my 1300 hours appt. , I was immediately greeted by Enza who already knew my name. Her instructions to me were direct , succinct and delivered in a very friendly manner. F , I was immediately greeted by Enza who already knew my name. Her instructions to me were direct , succinct and delivered in a very friendly manner. Five Stars to her when dealing with me. More

Brought my 2009 Pontiac G8 in for age related service and repairs and was immediately greeted as I got out of my car by a courteous, helpful lady named Enza. Enza had my information at her fingertips, offere repairs and was immediately greeted as I got out of my car by a courteous, helpful lady named Enza. Enza had my information at her fingertips, offered coffee, made sure I was comfortable as I waited and advised that Luciano, my service adviser would be with me shortly. This lady is a welcome addition to your service department. F. Green More

The service dept. is awful, very little customer service (except for Enza). I am not sure if they are short staff but I had an appointment to take my truck in at 9:40 is awful, very little customer service (except for Enza). I am not sure if they are short staff but I had an appointment to take my truck in at 9:40 am on a Friday for a safety check. I just assumed it would take a few hours.....but as the saying goes do not assume anything!! We got the truck back the FOLLOWING TUESDAY!!! So that was all day Friday, Sat, Sun, Mon. and Tues. to do a safety check!!!!! All the truck ended up needing was 2 new tires!!!! SOOOO FRUSTERATING!! At the end of the day really no one in the service dept. cared...I did vent my frustration to Hass, Enza and Bash and there were helpful. I did leave a message for the service manager (x4) he did call me back and left a message that seemed to be unsure what the problem was. I called him back and got his voice mail (again) I said in the message I was just done with the whole situation and really did not care if he called me back. If he was really interested in the customer service at Roy Foss he would have called back to see why I was so mad! At the end of all this, we have bought/leased 6 trucks from them since 2015 (we are a small business) ....THIS WILL BE THE LAST VEHICAL WE PURCHASE FROM ROY FOSS THORNHILL!! (I just wanted to add that my background is customer service and my rating for this customer service is a big zero...that is too back for the few people who deserve a 10 out of 10!!) More

Was at the dealership last week as my car needed service. Not only was a loaner car prepared for me but the service that I received from Luciano was once again exceptional!! I was in and out so quickly. Luci Not only was a loaner car prepared for me but the service that I received from Luciano was once again exceptional!! I was in and out so quickly. Luciano has been an absolute pleasure to work with. Luciano is a very patient and knowledgeable service advisor and once again I was treated so well. Luciano called me today to follow up on my car to ensure that the issues were resolved. That is customer service at its finest!! Luciano is a big asset to Roy Foss and I will recommend anyone looking for incredible service to go to him. THANK YOU!! More

I've bought 2 vehicles from this dealer many years ago good service but Not the case this time! ( great service back then unfortunately the salesman passed away many years ago ) with my recent experience good service but Not the case this time! ( great service back then unfortunately the salesman passed away many years ago ) with my recent experience I booked a appointment to see a SUV unlike other dealers I did not get a assigned sales person upon arrival we were greeted and a young salesman was brought over to us he told us he's fairly new to that dealer we asked questions about this vehicle and another one and it seems he did not have any knowledge of the vehicles ( my guess is they just found any available sales person and had him try to take care of us ) That being said we test drove the SUV asked if there was any negotiation in price the sales manager told the salesman no , Nothing else was offered , No other vehicle options were presented ! We just walked away very disappointed!! Happy to say This did not happen with other dealers we visited we were given the sales persons name prior to the appointment and were greeted and taken care of right away.. ( we actually purchased from one of them !) to end this review I will never purchase from this dealer again!! oh btw i sent a complaint via the appointment email and not even a response - such terrible service once again regards Daniel More