I ordered a yukon in March 2022 and they took my deposit.
The following day I asked if I could change the color of the order but was told it was too late as the order had been accepted by GM. Anyway, I foll
The following day I asked if I could change the color of the order but was told it was too late as the order had been accepted by GM. Anyway, I followed up as the delivery date approached (was given a window of end of July to early Sept). Anyway, as july rolled around I had to break the lease on the car I had as I didnt want to carry two vehicle. That cost me $4K. Long story short, I couldnt get any answers on the delivery when July rolled around and had to get a manger on the phone. They told me that the car was never ordered and there were still a bunch of cars "ahead" of me. None of that had ever been explained and they flat out lied that the car was ordered. I have emails to prove it. The firsts solution was to sell me a used one with 30K KM for 10 grand more. After I filed a complaint with GM the manager called me and said he was able to order one more car and would let me skip the list that was ahead of me. He said it had a "couple" more options that what I wanted but the price difference wouldn't be big. Well the car was 25K more than the one I intended to order and the payments would have been 30% higher. Meanwhile, the manager, David, would constantly talk down to me and actually thought he was helping by trying to sell me a car that much more expensive. They would take no responsibility for lying about the order and I am out 4K. Roy Foss was the worst consumer experience I have ever had, period.