I had bought a used 2012 Sonic from Crosstown Chevrolet in Sudbury about 2 years ago and unfortunately the vehicle was plagued with problems. Obviously I understand that it's not the dealer's fault because how could they predict the car was going to have these issues.
Anyway, I basically became a "regular" over at Crosstown due to me always bringing the car in for repairs. Like, John Katerynuk (the service advisor) and I were on a first name basis lol. I was beginning to lose faith in Chev, and had developed the mentality of "I'll just drive the car to the ground, light it on fire, and go buy a Honda or Kia". The customer service was always great; it was simply my car that was the problem. Well, after getting my vehicle serviced for the 15th or so time, I received a survey to fill out about my experience. I decided to share my frustrations but in a polite manner. I guess it paid off because the owner of Crosstown (Vince), reached out to his managers and asked if there was anything they can do for me.
One morning, Tyra and Kristen reached out to me via telephone and asked me to come in and discuss matters further, involving my less-than-stellar experience. So I went in for a sit down with them and they were very understanding and offered me some options to help me out. Well, they definitely helped me out, because, without getting into the exact numbers, they basically paid off my Sonic, and sat me into a brand new 2016 Cruze! Vince himself came down to greet me and speak with me for a bit and you can tell he's a genuinely nice down-to-earth guy. Not only did they take care of me in regards to the new car, but they also threw in a big discount for the extended warranty.
I know that some people will be thinking "why bother buying another Chevy if you had so many issues with your previous one" and that's a fair question. But at the end of the day, all cars have issues. It's the dealership that my loyalty follows. They took care of me and then some and for that they have gained a loyal customer who will continue to share his great experience with them. So once again, thank you Crosstown for definitely turning this negative experience into a very positive one.
So the new chevy cruze they sold me? Riddled with issues as well. One particular issue is knocking in the rear since day one. They replaced the shocks and it still knocks. They ultimately couldn't figure it out and so they called me back and told me that the car is designed that way and there's nothing they can do. xxx? Why would I buy a vehicle that is designed to have knocking noise in the rear? Pure lazyness on their part. Great customer service when it comes to sales, but as soon as you step in the back for service, you're dead in the water. Incompetent people.