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Crosstown Chevrolet Buick Cadillac GMC
Greater Sudbury, ON
525 Reviews
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525 Reviews of Crosstown Chevrolet Buick Cadillac GMC
December 20, 2018
Brand New XT5 I have always received excellent service at Crosstown, whether it has been to buy or lease a new vehicle or obtain service for one of my vehicles. Mos I have always received excellent service at Crosstown, whether it has been to buy or lease a new vehicle or obtain service for one of my vehicles. Most recently when looking to choose and purchase my latest new vehicle, a Cadillac XT5, I once again put myself in the very capable hands of Gwen Turcotte and was not disappointed! Miranda Hepworth was also of considerable assistance. More
by Sullyb
Employees Worked With
Luciana Simeoni, Mitch Comtois, Gwen Turcotte, Miranda Hepworth
Helpful November 06, 2018
Changed review I had bought a used 2012 Sonic from Crosstown Chevrolet in Sudbury about 2 years ago and unfortunately the vehicle was plagued with problems. Obviousl I had bought a used 2012 Sonic from Crosstown Chevrolet in Sudbury about 2 years ago and unfortunately the vehicle was plagued with problems. Obviously I understand that it's not the dealer's fault because how could they predict the car was going to have these issues. Anyway, I basically became a "regular" over at Crosstown due to me always bringing the car in for repairs. Like, John Katerynuk (the service advisor) and I were on a first name basis lol. I was beginning to lose faith in Chev, and had developed the mentality of "I'll just drive the car to the ground, light it on fire, and go buy a Honda or Kia". The customer service was always great; it was simply my car that was the problem. Well, after getting my vehicle serviced for the 15th or so time, I received a survey to fill out about my experience. I decided to share my frustrations but in a polite manner. I guess it paid off because the owner of Crosstown (Vince), reached out to his managers and asked if there was anything they can do for me. One morning, Tyra and Kristen reached out to me via telephone and asked me to come in and discuss matters further, involving my less-than-stellar experience. So I went in for a sit down with them and they were very understanding and offered me some options to help me out. Well, they definitely helped me out, because, without getting into the exact numbers, they basically paid off my Sonic, and sat me into a brand new 2016 Cruze! Vince himself came down to greet me and speak with me for a bit and you can tell he's a genuinely nice down-to-earth guy. Not only did they take care of me in regards to the new car, but they also threw in a big discount for the extended warranty. I know that some people will be thinking "why bother buying another Chevy if you had so many issues with your previous one" and that's a fair question. But at the end of the day, all cars have issues. It's the dealership that my loyalty follows. They took care of me and then some and for that they have gained a loyal customer who will continue to share his great experience with them. So once again, thank you Crosstown for definitely turning this negative experience into a very positive one. ****EDIT*** So the new chevy cruze they sold me? Riddled with issues as well. One particular issue is knocking in the rear since day one. They replaced the shocks and it still knocks. They ultimately couldn't figure it out and so they called me back and told me that the car is designed that way and there's nothing they can do. xxx? Why would I buy a vehicle that is designed to have knocking noise in the rear? Pure lazyness on their part. Great customer service when it comes to sales, but as soon as you step in the back for service, you're dead in the water. Incompetent people. More
by Shawn855
Employees Worked With
Marc Dubreuil, Kristen Pollesel, John Katerynuk, Cody Vallier
October 23, 2018
Amazing experience I was very impressed with the service my fiancé and I had. We had isssues with the bank but they never gave up on us until we came up with a Solution. I was very impressed with the service my fiancé and I had. We had isssues with the bank but they never gave up on us until we came up with a Solution. Took a bit longer then expected to get the truck but the wait and the way we we're treated was worth it. More
by plebrun25
Employees Worked With
Sophie Pollesel, Luciana Simeoni, Gwen Turcotte
October 11, 2018
My Denali Very nice truck She explained everything Felt like a somebody that felt good Never keeper me waiting when I came in Would recommend her to oth Very nice truck She explained everything Felt like a somebody that felt good Never keeper me waiting when I came in Would recommend her to other people More
by Mike14379
Employees Worked With
Gwen Turcotte, John Katerynuk, Dave Szczepaniak
October 11, 2018
Great service! I just bought a brand new vehicle, and the service was amazing, I’m happy I chose the dealership and also I’m happy I went with Justen because he real I just bought a brand new vehicle, and the service was amazing, I’m happy I chose the dealership and also I’m happy I went with Justen because he really went out of his way to make this experience easy and positive. Thank you Justen! More
by Country1234
Employees Worked With
Justen Briscoe
September 18, 2018
Oil change quick lanes I just want to give a feedback about my visit today to get oil change for my vehicle.I arrived at the shop at 5:20pm today to get oil change and then I just want to give a feedback about my visit today to get oil change for my vehicle.I arrived at the shop at 5:20pm today to get oil change and then this guy approach me and ask if i want the service and then i said yes.The person who work there said that they will not accept me because the cut-off is 5:30 so i check my watch and i still have 10 more minutes prior to the last call but he said that they are short staff so they will not going to accommodate me anymore since they are two cars inside the bay waiting to be done.I came from the southside just to be there and do the oil change but it end up nothing,I just want to give my opinion regarding this matter because last time I went there to get oil change they said to me that the waiting time is more than the normal which it takes me almost two hours and I have no choice but to I wait since I’m there anyways considering coming from the southside.You have a quick lane to do oil change but you always short on manpower,hope you can resolve this problem more especially for the benefits of the customers that been loyal to your company services. More
by Ryan M.
Employees Worked With
Diana Aho, John Katerynuk, Roger Fortier, Debbie Ackerland
September 17, 2018
New truck After bringing my 2005 GMC Sierra to the garage several times for brake and other issues, we had to decide to either continue with the repairs or trad After bringing my 2005 GMC Sierra to the garage several times for brake and other issues, we had to decide to either continue with the repairs or trade it in. Gwen Turcotte has been our sales woman for our last purchase: 2014 Cruze in 2014. She has been with us every time we brought our old truck to the garage. We decided to trade in the truck for a 2018 Chevrolet Silverado. Gwen was very friendly and helpful throughout this whole process. Her continuous service and great expertise made our purchase easy. Her follow up was positive and very friendly. We will definetely reccommend Gwen to everyone. More
by Joanne
Employees Worked With
Gwen Turcotte
September 05, 2018
Great place to buy a car Bought a 2019 Equinox, very pleased with service, very friendly and help full staff. James Goudreau made the purchase a great experience! Staff always Bought a 2019 Equinox, very pleased with service, very friendly and help full staff. James Goudreau made the purchase a great experience! Staff always made sure I was being attended to. I was given a tour of the dealership and introduced to the different departments and staff. My vehicle was delivered to me spotless and with a full tank of gas, this made me feel they appreciated my business. Thanks James More
by ZRrider
Employees Worked With
James Goudreau
August 18, 2018
Justin Brissco This is our second purchase buying a new Silverado truck, Justin delivers an incredible continuous service and a very positive and memorable experienc This is our second purchase buying a new Silverado truck, Justin delivers an incredible continuous service and a very positive and memorable experience, He is very compendent and skillful. He workd extremely hard in finding the vehicle of our dreams. More
by Maryheart3
Employees Worked With
Justen Briscoe
August 04, 2018
Great experience! My salesperson James was great and made me feel really comfortable with the purchase of my new Silverado. He knew the vehicles very well and he was ab My salesperson James was great and made me feel really comfortable with the purchase of my new Silverado. He knew the vehicles very well and he was able to get me in the right vehicle for the right price. More
by smayer
Employees Worked With
James Goudreau
