Recently I was experiencing some issues with my wife's 2019 Buigk Encore. I contacted Falls Chev and spoke to Nick Park, service advisor who took charge of the situation.
From the initial telephone call to the moment I drove into the service bay, Nick was very welcoming and I was treated with the highest level of professionalism and respect. Nick contacted me throughout the day to ensure that I was informed, comfortable and satisfied with the work progress.
I cannot say enough good things about the level of professionalism I received.
With service personnel like Nick, customer service is alive and healthy at Falls Chev.